Coronavirus Lottery Changes for June 15

Monday June 15th 2020

The latest coronavirus-related lottery changes across the U.S., including claim drop-offs in Connecticut, Iowa, and South Carolina, and reopened claim centers in Michigan, Missouri, Nebraska, and Pennsylvania.

Check the Coronavirus Lottery Updates page for full, regularly updated information on how lotteries nationwide are responding to the Covid-19 pandemic.

Playing the lottery online is a convenient, secure way to take part in the excitement of Powerball, Mega Millions and more while staying at home - with automatic prize payouts if you win.


The lottery has introduced a drop-off claims process while public access to its office remains restricted. Players can now leave their claims of $600 - $9,999 at lottery headquarters from Monday - Friday, 11:00am-1:00pm ET. No appointment is needed.

Winners also now have the option to claim prizes of $10,000-$49,999 in person by appointment only. To organize a booking, please call 860-713-2680.

This is the address for drop-offs and appointments:

Connecticut Lottery Headquarters
777 Brook Street
Rocky Hill, CT 06067

Here are all the claim options available depending on the prize value:

  • Up to $599: claim by mail or visit a lottery retailer
  • Up to $5,000: claim by mail, at a High-Tier Claim Center, or via drop-off
  • $5,001 - $9,999: claim by mail or drop-off
  • $10,000 - $49,999: claim by mail or in person at Lottery HQ (appointment required)
  • $50,000: claim in person at Lottery HQ (appointment required)

The lottery has extended the deadline to redeem winning tickets that would have expired between March 16 and June 14, 2020.

Players with questions about claims may get in touch with the lottery by email at or call 860-713-2700.


Winners are required to present two valid forms of ID that include your signature, including one photo ID, when claiming a prize. The lottery will accept government-issued ID (such as driver's license, Social Security card or passport), credit card with signature, or work ID with photo and signature.

In-person claims

Winners must have an appointment to make an in-person claim at the Rocky Hill headquarters. The lottery has put in place health measures that all visitors are required to follow:

  • Use hand sanitizer when you enter the office
  • Wear a face mask inside the building
  • Practice social distancing
  • Only the claimant will be allowed into the building unless they require assistance

Drop-off claims

When you drop off your claim at Rocky Hill, you'll need to provide an envelope containing the completed and signed winning ticket, two forms of ID (see above), and your daytime phone number.

When you arrive, call 860-713-2680 and a staff member will come out to meet you and provide a claim receipt.

Drop-off claims are not paid on the same day. The lottery processes claims in the order they're received and mails prize checks.

If you've been lucky enough to win $5,000 or more, please be patient because you may need to complete and return tax forms to the lottery before a check can be issued.

Mega Millions advance action ticket refunds

Following the Mega Millions jackpot win on Tuesday, June 9, 2020, the Connecticut Lottery is offering a refund on any advance action (multi-draw) tickets with remaining draws purchased before that date.

In April, Mega Millions announced changes to the minimum starting jackpot and rollover amounts that would come into effect after the next jackpot win, and the CT Lottery committed to making refunds available.

If you'd like a refund, call the Claims Department at 860-713-2680 or complete the back of your ticket and a Refund Claim Form and mail to:

Connecticut Lottery Corporation
ATTN: Claims Department - Powerball/Mega Millions Refund Request
777 Brook St.
Rocky Hill, CT 06067

The Lottery must receive your claim no more than 30 days after the final draw date on the eligible ticket.

More information on Connecticut Lottery coronavirus updates.


The lottery has launched a curbside claims process by appointment, available at its offices in Cedar Rapids, Clive, Mason City, and Storm Lake. Winners will receive their checks during their appointment.

Call your nearest location shown below to make a booking and review the documentation you need to bring with you. Office hours are Monday through Friday from 8am to 4pm CT.

If you've won more than $250,000, you'll need to claim at the Clive headquarters in the Des Moines area.

Iowa Lottery Offices
Office Address Phone
Lottery Headquarters, Clive 13001 University Ave
Clive, IA 50325-8225
Cedar Rapids 2345 Blairs Ferry Rd NE
Cedar Rapids, IA 52402-1918
Mason City 2900 4th St. SW
Mason City, IA 50401-1531
Storm Lake 822 Flindt Dr
Storm Lake, IA 50588-3205

Prize claim documentation

For prizes above $100, bring your signed original winning ticket, a claim form (download or pick one up at the office), and an IRS W-9 form.

If you've won above $600, you'll also need to provide a valid government-issued photo ID.

Curbside claims information

When you arrive, park in a spot marked for curbside claims and remain in your vehicle. Call the office using the phone number above and give your parking space number.

A lottery staff member wearing gloves and a mask will come to your vehicle with the documentation and wait while you fill out the forms. They will review the documents, process the claim in the office, then print your check and bring it to your vehicle!

More information on Iowa Lottery coronavirus updates.


All lottery claim centers have reopened for in-person prize claims by appointment. Claims may also be dropped off, which does not require an appointment.

Here are all the current options to redeem a winning ticket:

  • Prizes up to $50,000: claim by mail
  • Prizes of $600 or less: claim at a retailer or by mail
  • Prizes over $600, up to and including $50,000:
    • Claim by mail, or
    • At a lottery regional office (in person or drop off), or
    • At a Secretary of State branch office
  • Prizes up to $50,000 (Northern Michigan and the Upper Peninsula): claim at a Bank Claim Center
  • Prizes of $50,001 and over OR annuity prizes: redeem at lottery headquarters in Lansing

Prize claim documentation

You'll require your signed winning ticket to claim, and if you've won over $600, you need to provide:

  • Signed original winning ticket
  • Completed Ticket Receipt Form
  • Valid government-issued photo ID (e.g. driver's license or state ID)
  • Social Security Card (same name as on photo ID)

In-person claims

Winners of $600 to $50,000 may call 1-844-917-6325 to make an appointment to claim at their preferred lottery office from Monday-Friday, 7:45am-4:30pm.

If you've won $50,001 and above or an annuity prize, please call 844-887-6836 (select option 2) to schedule a visit to lottery headquarters in Lansing.

Appointments for vulnerable claimants (aged over 60, pregnant, or with chronic health problems) are available on Monday, Wednesday, and Friday from 7:45am to 9:45am. Please inform the lottery if you need one of these appointments.

More information on in-person claims:

  • Maximum 10 claims per person, per visit
  • Wait in your vehicle until it's time for your appointment
  • Respect social distancing, signs and floor markings
  • Bring and wear a face mask / covering
  • Only the winner may enter the building, unless they require assistance
  • If you are unwell, stay at home

Drop-off claims

If you've won $600 - $50,000, you can drop off your claim at any regional lottery office without an appointment. Follow the drop-off signs and drive or walk up to leave your claim.

More information on drop-off claims:

  • Same-day payment is not available. The lottery will mail prize checks to the address on the Ticket Receipt Form
  • Bring the prize claim documents (listed above)
  • Adhere to social distancing (at least six feet)
  • Obey signs and floor markings
  • Lottery staffers will be available to provide information and forms. They will also verify your documents, make copies of your ID and provide a copy of the Ticket Receipt Form for your records

Lottery regional offices

Check the table below to find your nearest lottery office. Opening hours for appointments or drop-off claims are Monday-Friday from 7:45am to 4:30pm.

Michigan Lottery Regional Offices
Location Address Phone
Detroit Cadillac Place
3060 W. Grand Boulevard
Suite L-600
Detroit, MI 48202
Grand Rapids 3391-B Plainfield Ave. NE
Grand Rapids, MI 49525
Lansing 101 E. Hillsdale Street
P.O. Box 30023
Lansing, MI 48909
Livonia 33231 Plymouth Rd.
Livonia, MI 48150
Saginaw Jerome T. Hart State Office Building
411 E. Genesee Avenue
Saginaw, MI 48607
Sterling Heights 34700 Dequindre Road
Sterling Heights, MI 48310

Secretary of State offices

In addition to the regional offices above, there are five Secretary of State branch offices available to redeem tickets worth more than $600, up to and including $50,000.

These offices do not issue checks; claimants will be paid by ACH electronic funds transfer to their bank account the next business day.

Michigan Secretary of State Offices
Location Address
Escanaba Delta CP Branch #381
305 Ludington St
Escanaba, MI 49829
Grayling Grayling- Branch #350
2384C S I-75 Business Loop
Grayling, MI 49738
Houghton Houghton- Branch #382
902 Razorback Dr.
Houghton, MI 49931
Marquette Marquette- Branch #387
2025 US 41 W
Marquette, MI 49855
Sault. Ste. Marie Sault Ste Marie- Branch #374
2700 Davitt St
Sault Sainte Marie, MI 49783

More information on Michigan Lottery coronavirus updates.


All lottery offices are now open for in-person claims above $600 by appointment only, although the lottery encourages winners to continue to claim prizes of any value by mail.

Offices can pay amounts of $600.01 to $35,000 during the appointment. For larger amounts, please allow at least two weeks from the claim date for payment.

Check the table below for lottery office locations and hours; call the number of your nearest office to schedule an appointment.

Missouri Lottery Offices
Office Address Phone (appointments only) Hours
St. Louis 1831 Craig Park Ct.
St. Louis, MO 63146
314-985-7363 Monday-Friday 8am-12pm & 1pm-4:30pm
Jefferson City P.O. Box 1603
1823 Southridge Drive
Jefferson City, MO 65109-1603
573-291-7074 Monday-Friday 8am-12pm & 1pm-4:30pm
Kansas City 3630 Arrowhead Ave.
Independence, MO 64057
816-308-9046 Monday-Friday 8am-1pm & 2pm-4:30pm
Springfield 1506 E. Raynell Place
Springfield, MO 65804
417-234-1197 Monday-Friday 8am-1pm & 2pm-4:30pm

More information on in-person claims

Social distancing rules are in effect and your claim may take longer to process than usual. Please note there are no restrooms available. Claim form packets will be available at the entrance. Be aware that the lottery may stop processing claims early if they cannot safely finish before the office closing time.

Documents required to claim:

  • Signed original winning ticket
  • Completed claim form
  • Government-issued photo ID (e.g. driver's license)
  • IRS Form W-9

More information on Missouri Lottery coronavirus updates.


Lottery claim centers in Lincoln, Grand Island, and Omaha are open for in-person claim processing. An appointment is not required, but please call 402-471-6100 to confirm office hours.

If you've won a prize of up to $19,999, the lottery encourages claiming by mail. Wins of $20,000 and above must be redeemed in person in Lincoln.

A reopening date for the Norfolk, North Platte, and Scottsbluff claim centers has not been set.

Below you can find details of each office's address, phone number, and opening hours.

Nebraska Lottery Offices
Claim Center Address Phone Hours
Lottery Headquarters, Lincoln 137 NW 17th Street 402-471-6100 Monday-Friday
Grand Island
Nebraska State Fair Office
501 E. Fonner Park Rd, Suite 200 308-382-1620 Monday-Thursday
8:30am-12:00pm &
Omaha 1313 Farnam
Nebraska State Office Building
402-595-2065 Monday-Friday

More information on Nebraska Lottery coronavirus updates.


Lottery offices in Clearfield, Erie, and Pittsburgh are open for in-person claims by appointment only, Monday through Friday from 9:30am to 3:30 pm.

Only one claimant will be able to enter the building at once and a face mask is required.

To make an appointment, call your nearest office:

Pennsylvania Lottery Offices
Office Address Phone
Clearfield 1000 Leonard St.
Clearfield, PA 16830
Erie 4802 Pittsburgh Ave.
Erie, PA 16509
Pittsburgh 1424 Western Ave.
Pittsburgh, PA 15233

More information on Pennsylvania Lottery coronavirus updates.

South Carolina

The lottery has launched a drop-off process at its Claims Center in Columbia. While the lobby will remain closed to the public, a staff member will accept claims at the door of the building and provide a receipt. The lottery will mail a check within two business days.

Drop-off hours are Monday-Friday from 9am to 5pm. No appointment is required.

The lottery requests that visitors wear a face mask and respect social distancing measures while waiting.

This is the Claims Center's address and phone number:

SC Lottery Claims Center
1309 Assembly St.
Columbia, SC 29201
Phone: 803-253-4004

Prize claim documentation

You'll need the following documents to make a drop-off claim:

  • Signed original winning ticket
  • Photo identification
  • Completed claim form (also available at Claims Center)

More information on South Carolina Lottery coronavirus updates.

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