Coronavirus Lottery Changes for July 1

Wednesday July 1st 2020

Get the latest information on US lotteries' responses to the coronavirus crisis, including states where claim centers have reopened and what you need to know about appointments and safety measures.

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Visit the Coronavirus Lottery Updates page for full details on actions lotteries across the country are taking to help stop the spread of Covid-19.

Playing the lottery online is the easiest way to participate in iconic games including Powerball, Mega Millions and more from the comfort and safety of your home.


Following the reopening of claim centers in May for in-person claims of $601 or more, the Lottery has updated business hours:

  • The claim center at Lottery Headquarters in Atlanta is open Monday - Thursday, 9:00 am - 4:00 pm and Friday 9:00 am - to 2:00 pm
  • District Offices are open Monday - Friday, 9:00 am - 4:00 pm
  • Kiosks at the Hartsfield-Jackson Atlanta International Airport are open Monday - Friday from 8:30 am - to 7:30 pm for claims of $601 up to $25,000

Please note the airport only handles claims up to $25,000, and wins from Players Club Account online play may be claimed at District Offices, but not at the airport.

More information on Georgia Lottery coronavirus updates.


The Lottery has reopened its Boise claim office to the public. Opening hours are Monday through Friday from 8:30 am to 5:30 pm MT. Visit the link below for directions:

Idaho Lottery
1199 Shoreline Lane, Suite 100
Boise, ID 83702

While at the office, please observe social distancing. Do not visit in person if you feel sick.

More information on Idaho Lottery coronavirus updates.


The Lottery's Topeka office is now open for claims of $600 and up by appointment.

Kansas Lottery Headquarters
128 N Kansas Avenue
Topeka, KS 66603

Opening hours: Monday through Friday, 8:00 am to 5:00 pm.

To schedule a visit, email with your name, phone number, amount won, and preferred day / time.

Appointments take place every 30 minutes between 9:00 am and 3:30 pm CT. This enables social distancing and allows lottery staff to sanitize surfaces between visits.

If a winner is more than 15 minutes late, they will most likely need to rebook.

You will need to bring your winning ticket and valid ID to claim.

Prizes of $600 to $5,000 will usually be paid on the same day.

For amounts over $5,000, allow 7-10 days for processing. You may choose to be paid by direct deposit - bring bank documentation, such as a voided check. Otherwise, you will receive a check by certified mail.

Appointment procedure

Upon arrival, stay in your car and call 785-296-5736. You will be asked to enter the building via the West entrance, or to wait until sanitizing has been completed.

The winner is the only person allowed into the building unless they require assistance from one other individual.

Visitors must wear a face mask inside, answer health screening questions, and have their temperature taken (if above 100.4 degrees, they must stay outside).

If you're not feeling well, do not come to the claim center. Make a new booking later or claim by mail.

If a Lottery staffer has known exposure to COVID-19, in-person claims may be temporarily stopped.

More information on Kansas Lottery coronavirus updates.


The Lottery has permanently closed its Lexington claims center (Bluegrass Office), but winners still have plenty of options to claim a prize.

The Louisville Headquarters can process wins over $5,000 in person by appointment - call 800-937-8946 and choose option 3 to organize a visit. Hours are Monday through Friday from 8:00 am to 5:00 pm ET.

1011 West Main Street
Louisville, KY 40202

Tickets worth up to $99,999 can be mailed to the Lottery, and select retailers or cashing agents can pay up to $5,000.

More information on Kentucky Lottery coronavirus updates.


Winners now have the option to claim in person at any Lottery office by appointment. Email or call your local office. You'll need to provide these details:

  • Your full name
  • Name of the game on which you won the prize
  • Amount of the prize for each ticket
  • Preferred office to visit
  • Your phone number with area code

LA Lottery offices

LA Lottery Offices
Location Address Phone
Louisiana Lottery Corp. HQ
/Baton Rouge Regional Office
555 Laurel St.
Baton Rouge, LA 70801
New Orleans Regional Office Clearview Palms Shopping Center
2222 Clearview Parkway
Suite B-3
Metairie, LA 70001
Lafayette Regional Office Centerpiece Shopping Center
5520-L Johnston Street
Lafayette, LA 70503
Alexandria Regional Office Emerald Square Shopping Center
1325 MacArthur Drive
Alexandria, LA 71301
Monroe Regional Office 1128 Pecanland Mall Drive
Monroe, LA 71203
Shreveport Regional Office Old River Marketplace
Shopping Center
767 Shreveport-Barksdale Highway
Shreveport, LA 71105


The Maryland Lottery Customer Resource Center in Baltimore has reopened for in-person prize claims by appointment only - no walk-ins are currently allowed.

Montgomery Business Park
1800 Washington Blvd, Suite 330
Baltimore, MD 21230

Hours: Monday-Friday from 8:45 am to 4:15 pm ET.

Book an appointment online or call 410-230-2030.

Appointments are currently only being made through Wednesday, July 8. The office will be closed on Friday, July 3. The Lottery requests that players check back later for more dates and times.

Appointment procedure

You will need to bring your signed original ticket, a photo ID showing date of birth, and a document proving your Social Security Number. Your name must match exactly on the two documents.

Appointments are booked 10 minutes apart. Please arrive no more than five minutes before your appointment time - otherwise you'll need to wait outside the building. Visitors who are more than 10 minutes late will need to reschedule.

Free parking is available in the Red Lot off Washington Boulevard (across from Royal Farms). Use the intercom at the lot entrance to let the security staff know you are visiting the Lottery office.

Everyone is required to wear a mask inside the building. Enter through the revolving doors and stop at the reception desk to answer some health screening questions. You will need to leave if you've had a fever in the past two weeks.

Take the elevator to the Customer Resource Center on the third floor. The claimant should go on their own, unless they require assistance from one other individual.

Other ways to claim a prize

  • Lottery retailers can cash tickets worth $600 and under, and the Lottery Expanded Cashing Authority Program (XCAP) locations can process claims of $5,000 and below.
  • Casinos that have reopened are able to pay out tickets worth $25,000 or less. You must be at least 21 years old to visit.
  • The Lottery has a secure Claims Dropbox available in the lobby of the Montgomery Park Business Center.
  • Winners are welcome to redeem prizes by mailing their documentation to the Lottery.

More information on Maryland Lottery coronavirus updates.


Players can now make in-person prize claims of up to $5,000 at the Springfield and Woburn claim centers, by appointment only. Opening hours are Monday through Friday from 8:45 am to 4:00 pm ET. To schedule a visit, please call:

  • Springfield: 413-781-3880 or 781-849-5555
  • Woburn: 781-935-2668 or 781-849-5555

The Braintree, Dorchester, New Bedford and Worcester claim centers are open to process claims of $5,000 to $99,999. Opening hours are Monday through Friday from 8:45 am to 4:00 pm ET.

The Lottery has implemented a system where the first letter of a winner's last name is assigned a specific day to claim (view the latest claim dates). The Lottery will continue to publish more dates.

What to bring when you claim

All winners will need their ticket. For prizes over $600, claimants will need the following documents:

  • Original signed winning ticket
  • Completed claim form
  • Government-issued signed photo ID (driver's license, Mass ID, passport, work / military ID)
  • Proof of Social Security Number (driver’s license with SSN or signed Social Security card)

Claim period extended

The Lottery has pushed back the deadline to claim prizes that would have expired from March 19, 2020 to September 29, 2020. The new expiration date for these tickets is September 20, 2020.

MA Lottery claim centers

MA Lottery Claim Centers
Location Address Phone
Dorchester Lottery Headquarters Massachusetts State Lottery Commission
150 Mount Vernon Street
Dorchester, MA 02125-3573
Braintree Regional Office 1515 Washington Street
Braintree, MA 02184
New Bedford Regional Office 200 Theodore H. Rice Boulevard
New Bedford Industrial Park
New Bedford, MA 02745
Springfield Regional Office 20 Fort Street
Springfield, MA 01103
Woburn Regional Office 11 Cummings Park Drive
Woburn, MA 01801
Worcester Regional Office 151 W. Boylston Drive
Worcester, MA 01606

More information on Massachusetts Lottery coronavirus updates.


Lottery offices in Virginia, Detroit Lakes, Owatonna and Marshall are open to process winning tickets worth $600 and up to and including $50,000.

Opening hours are Monday through Friday from 9:00 am to noon and 1:00 pm to 4:00 pm CT. Hours may vary, so it's a good idea to call to make an appointment before visiting.

If you've won over $50,000, you'll need to claim in person at Lottery headquarters in Roseville. Opening hours are Monday through Friday from 8:00 am to 4:30 pm. Hours may change, and appointments are recommended.

To book a time or discuss the claim procedure, call a Regional Office or 888-568-8379 or 651-635-8273.

Appointment procedure

  • Don't come to the claim center if you feel sick
  • Bring your signed winning ticket and a completed claim form
  • Visitors are required to wear a mask and keep at least six feet away from others
  • If possible, only the winner should attend
  • Only one claimant at a time will be admitted into the building
  • Tickets are not sold at offices

MN Lottery offices

MN Lottery Regional Offices
Location Address Phone
Minnesota Lottery Headquarters, Roseville 2645 Long Lake Road
Roseville, MN 55113
Detroit Lakes Regional Office 1641 Highway 10 W
Detroit Lakes, MN 56501
Marshall Regional Office 750 West College Drive
Marshall, MN 56258
Owatonna Regional Office 205 Cedardale Drive
Owatonna, MN 55060
Virginia Regional Office 130 Chestnut Street E
Virginia, MN 55792

Other ways to claim a prize

Players may redeem tickets worth up to and including $50,000 through the mail, and retailers can pay out wins below $600.

More information on Minnesota Lottery coronavirus updates.


The Lottery claims center in Flowood has extended its hours. It is now open Monday through Friday from 9:00 am to 5:00 pm. It will stop taking new claims at 4:30 pm. Winners will need their signed ticket, a completed claim form, and the required identification. All visitors must wear a mask or facial covering inside the building.

Mississippi Lottery Headquarters
1080 River Oaks Drive
Building B-100
Flowood, MS 39232

More information on Mississippi Lottery coronavirus updates.

New Mexico

Lottery Headquarters in Albuquerque is open for in-person claims by appointment only. You can make a booking by calling 505-342-7561 between 8:00 am and 5:00 pm MST, Monday through Friday.

New Mexico Lottery Headquarters
4511 Osuna Rd. NE
Albuquerque, NM 87109

Lottery Customer Service is available to answer any questions by email at, or phone 505-342-7565 between 8:00 am and 5:00 pm Monday through Friday.

Other ways to claim a prize: Lottery retailers can pay out amounts of $600 and under. Players also have the option to redeem winning tickets worth up to $99,999 through the mail. However, winners of $100,000 and above will still need to visit the Albuquerque office.

More information on New Mexico Lottery coronavirus updates.

South Carolina

Winners are now able to drop off their tickets at the Lottery Claims Center in Columbia and pick up their check the same day or next day. Players can give the lottery their cell phone number to receive a text when the check is ready to be collected.

Checks will be ready to be picked up on the day of your visit or the day after, depending on the time the ticket was dropped off and the number of claims to be processed. If you're visiting from outside Columbia, please arrive early for the best chance of collecting your check the same day.

The Claims Center is located at the following address:

SC Lottery Claims Center
1309 Assembly St.
Columbia, SC 29201

If you need to contact the Claims Center, please call 803-253-4004.

Winners will receive a receipt for their claim, and will need proper identification when they pick up their check. Checks will be mailed if not collected within two business days.

Here's what to bring when you visit the Claims Center:

  • Signed winning ticket
  • Completed claim form
  • Photo identification (driver's license, state or military ID, or passport)

Visitors are encouraged to wear a face mask and observe social distancing markings outside while waiting.

Other ways to claim a prize

Players have several additional options to redeem winning tickets:

  • Retailers can pay out $500 or below
  • Wins of of $100,000 or under may be claimed through the mail
  • If you've won over $100,000, please call the Lottery at 803-253-4004 and to leave a message

More information on South Carolina Lottery coronavirus updates.


Lottery Headquarters in Cheyenne is open for in-person prize claims by appointment only. To schedule a time to visit, please call 307-432-9300. Slots are available from 9:00 am to 1:00 pm, Tuesday through Thursday.

Wyoming Lottery Corporation
1620 Central Ave, Suite 100
Cheyenne, WY 82001

  • Only one claimant (or family group) will be able to enter the building at a time
  • The lobby is sanitized between visitors
  • For security reasons, no masks may be worn inside
  • Please respect social distancing markers outside while waiting

The Lottery continues to encourage using the mail-in claims process - see the link below for details.

More information on Wyoming Lottery coronavirus updates.

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