Coronavirus Lottery Updates

Most states require a claim form for prizes over $600. You can download claim forms here.


With the coronavirus making its way across the United States, many state lotteries are taking action to try and limit the spread of COVID-19 infection when it comes to playing the lottery and claiming prizes from lottery centers. All the state lottery alterations based on the outbreak are listed below.

All state lotteries continue to run until further notice and all winning tickets will still be paid out. If you have a winning ticket then we advise you sign the back of it and store it until you can claim it in person or follow the steps to claim your winnings via mail.

To claim by mail, sign and complete the required information on the back of your ticket. You will usually also need to fill out a winner claim form. Additionally, some states require a copy of a government-issued photo ID and other documents. Make a copy of all documents for your records. You will need to send the original ticket and claim form. Don't forget to include your return address on the envelope. Lotteries are not responsible for lost items, so obtain proof of mailing, for example by using certified mail. Further information for each state is below.


Mega Millions drops minimum starting jackpot and rollovers

Mega Millions starting jackpots and rollover increases between draws will be determined by ticket sales and interest rates, rather than a guaranteed minimum value. The jackpot and rollover amount will be announced before each draw.

The changes came into effect after the jackpot was won in Arizona on June 9. Following the win, the top prize reset to a starting value of $20 million for the next draw.

As always, the announced jackpot value is an estimate based on projected sales. Differences between the advertised amount and final value can happen because many sales occur on the draw date itself.

Everything else remains the same, including non-jackpot prize tiers, Megaplier, ticket prices, and odds of winning. Drawings will also continue on schedule.

The changes are in response to slowing sales as more people nationwide stay at home amid the pandemic. Interest rates have also been reduced due to to coronavirus. Consequently, higher sales are needed for comparable jackpot values.

Previously, the starting jackpot was $40 million, with a minimum increase of $5 million per roll.

“The value of the Mega Millions jackpot is based on projected sales, and typical sales patterns have been altered because the current health crisis has required people to stay home,” said Gordon Medenica, Lead Director of the Mega Millions Consortium.

“We are concerned, first and foremost, with everyone’s health and well-being. Meanwhile, these adjustments will allow the states and jurisdictions that sell Mega Millions tickets to continue generating much-needed revenue to support state budgets.”

The Mega Millions Consortium, comprised of 10 state lottery directors, says it hopes the changes will be temporary.

Multi-draw ticket refunds

Players who purchased a Mega Millions multi-draw ticket may be eligible for a refund for some remaining draws.

Lotteries currently offering refunds: North Carolina.

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Powerball eliminates minimum starting jackpot and rollovers

Ticket sales and interest rates will now be used to set the advertised top prize, Powerball has announced. There will no longer be a guaranteed minimum starting jackpot amount or minimum rollover increases between drawings.

The changes came into effect after the jackpot was won in New Jersey on April 8, and reset to $20 million instead of its previous starting minimum of $40 million.

Following each jackpot win, Powerball will announce the new starting jackpot amount. The current jackpot and rollover amounts will be announced before each drawing.

As before, the advertised jackpot is an estimate of future ticket sales; the actual jackpot may be higher or lower due to the fact that many sales happen on the drawing date.

What will stay the same? Drawings will still be held as usual. Prize levels below the jackpot, Power Play, ticket prices, and odds of winning are also not impacted by the adjustments.

The changes have been required because of reduced tickets sales as more people across the country stay at home during the coronavirus outbreak. Interest rates have also been reduced in response to the public health situation. Therefore, higher ticket sales are required for comparable jackpot amounts.

“These changes are necessary to ensure that ticket sales can support the Powerball jackpot and other lower-tier cash prizes,” said Gregg Mineo, Powerball Product Group Chairman. “Our number one priority is making sure that the Powerball game can continue to assist lotteries in raising proceeds for their beneficiaries.”

The previous minimum starting jackpot was $40 million and the minimum increase between drawings was $10 million.

The Powerball Product Group, made up of 38 state lotteries, will assess how long the changes will last.

On March 25, Powerball said it would reduce the starting jackpot to $20 million, with a $2 million minimum rollover increase. The now-scrapped adjustments would have gone into effect after the jackpot was next won.

However, due to the rapidly-changing COVID-19 situation, plans needed to be revised. “Since last week, more states and cities have asked their residents to stay at home, which has affected normal consumer behaviors and Powerball game sales,” Mineo explained. “In response to the public health crisis, interest rates have declined. As a result, additional game sales are necessary to fund comparable jackpot amounts.”

Multi-draw ticket refunds

Players who purchased a Powerball multi-draw ticket may be eligible for a refund for some remaining draws.

Lotteries currently offering refunds: Minnesota, North Carolina and North Dakota.

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Lotto America removes minimum jackpot and roll increases

After the June 13, 2020 Lotto America drawing, the game's guaranteed starting jackpot amount and minimum rollover increase levels will be eliminated. All future draws will be based on the Lotto America Product Group's assessment of ticket sales and interest rates. The jackpot and rollover increase will be announced before each draw.

Prior to the June 13 draw, the minimum jackpot will continue to be $2 million and the guaranteed increase between draws will stay at $50,000.

Lottery play has been affected by Americans staying at home due to coronavirus, and the rule changes are needed to ensure that Lotto America prizes can continue to be supported by ticket sales.

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Arizona

State coronavirus information

Gov. Doug Ducey's stay-at-home order expired May 15, and the state has been gradually reopening since elective surgeries resumed on May 1. On May 8, non-essential retailers started in-store sales, and residents could get a post-lockdown haircut as salons reopened. Dine-in restaurant service resumed on May 10, while gyms and swimming pools reopened on May 13 and major league sports games restarted without spectators on May 16. Bars and nightclubs remain closed.

Is the Arizona Lottery office open?

Yes, the lottery's Phoenix and Tucson offices are open for in-person claims by appointment only. To make an appointment please call 480-921-4400.

The lottery encourages players to claim by mail - see details in "Claim a prize by mail" below. Prizes of $599 and under may also be redeemed at a retailer.

Winners can also deposit claims in dropboxes that are available 24 hours a day at the Phoenix and Tucson offices:

Phoenix Arizona Lottery Office
4740 E University Drive
Phoenix, AZ 85034

Tucson Arizona Lottery Office
2900 E Broadway Blvd, Ste 190
Tucson, AZ 85716

Claim periods

Draw game prizes expire 180 days from the date of the drawing, Fast Play tickets expire 180 days from the purchase date, and Scratchers tickets expire 180 days from the end-of-game date.

Claim a prize by mail

For prizes under $600, fill out and sign the back of your ticket and send it to the address below.

For prizes of $600 and over, you will need to send the following to the address below:

  1. Your completed original ticket
  2. A completed claim form
  3. A copy of a government-issued ID that includes your mailing address and signature

Mail to:

Arizona Lottery
P.O. Box 2913
Phoenix, AZ 85062

Visit the Arizona Lottery page for numbers and information.

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Arkansas

State coronavirus information

The state has now largely reopened with minor restrictions; from July 20, face coverings must be worn in public if distancing is not possible. Gov. Asa Hutchinson placed the state under a public health emergency on March 31, and began to lift restrictions on May 1 following the creation of an advisory Economic Recovery Taskforce.

Is the Arkansas Lottery office open?

The lottery's claim center at 124 W. Capitol Ave. in Little Rock has reopened for in-person prize claims. Office hours are Monday through Friday from 8:00 am to 4:30 pm (claims must be submitted by 4:15 pm).

124 W. Capitol Ave.
Little Rock, AK 72201

  • Only one visitor will be able to enter the claim center at a time
  • Everyone must wear a mask or facial covering inside the building
  • Fill out a claim form before you enter the building (download a form or take one from outside the claim center door)
  • Bring proper photo ID (e.g. driver's license or passport)

Other ways to claim a prize: Prizes may also be redeemed by mail, or if the value of your prize is $500 or less, it can be collected at a retailer.

Claim periods

For draw game prizes, players have 180 days from the date of the drawing to claim. For instant games, prizes must be claimed within 90 days of the last day to purchase tickets.

Claim a prize by mail

You may claim prizes of any value by mailing the following to the lottery:

  1. Signed original ticket
  2. Completed claim form
  3. A copy of a photo ID (e.g. driver's license or passport)

Mail your ticket, claim form, and copy of ID to:

Arkansas Scholarship Lottery Claim Center
P.O. Box 3838
Little Rock, AR 72203

The lottery will process the claim and mail a check.

Visit the Arkansas Lottery page for numbers and information.

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California

State coronavirus information

Following the end of Gov. Gavin Newsom's stay-at-home order (Stage 1), the state began its Stage 2 reopening on May 8. As of June 18, face coverings must be worn in public when distancing is not possible. In July, major restrictions were reimposed and many businesses closed again as COVID-19 cases increased.

Is the California Lottery office open?

District offices are open for secure drop-off of prize claims for $600 and above. CA Lottery headquarters in Sacramento remains closed, although the Sacramento district office is open. The Lottery encourages winners to continue to claim prizes by mail (see below). Tickets worth $599 or less may also be cashed at a retailer.

If you have a question, please call the Lottery at 1-800-568-8379 (TDD: 855-591-5776), Monday through Friday from 8:00 am to 5:00 pm.

CA Lottery district offices

California Lottery district offices
Location Address Phone
Chatsworth 9710 Topanga Canyon Blvd.
Chatsworth, CA 91311
818-722-1602
Costa Mesa 235 Baker Street East
Costa Mesa, CA 92626
714-716-4076
Fresno 7620 North Del Mar Avenue
Fresno, CA 93711
559-449-2430
Milpitas 900 Hanson Court
Milpitas, CA 95035
408-214-4204
Rancho Cucamonga 11138 Elm Avenue
Rancho Cucamonga, CA 91730
909-803-6232
Richmond 618 South 8th Street, Suite 300A
Richmond, CA 94804
510-806-8960
Sacramento 4106 East Commerce Way
Sacramento, CA 95834
916-830-0292
San Diego 5656 Ruffin Road
San Diego, CA 92123
858-492-1700
Santa Fe Springs 9807 Bell Ranch Drive
Santa Fe Springs, CA 90670
562-777-3434

Drop-off prize claim process

What to do before your drop-off visit to a Lottery district office:

  • Sign the back of your ticket and fill out a claim form
  • Make a copy of the form and both sides of the ticket for your records
  • Place your ticket and form in a sealed envelope ready to leave in the drop box

The following health measures are in place at district offices:

  • All visitors are required to wear a mask or face covering inside the office
  • Please respect social distancing and stay at least six feet away from others; floor markers are in place to assist with distancing
  • Only one claimant at a time will be able to enter the lobby , unless assistance, such as translation, is required
  • Plastic barriers have been installed at the lobby counters
  • Offices have increased daily cleaning and sanitation measures
  • There are no restrooms available for visitors
  • Stay at home if you feel sick or have been in contact with someone who is ill

Claim periods

Winners have 180 days from the draw date to claim their prize, except for Mega Millions and Powerball jackpots, where the deadline is one year. Scratchers prizes must be claimed within 180 days of the end of game date.

Claim a prize by mail

To claim your prize by mail, sign your ticket and complete a claim form.

Keep a copy of the form and the front and back of the ticket for your records. Send the originals to:

California State Lottery
730 North 10th Street
Sacramento, CA 95811

Claims will take approximately 6-8 weeks to process and winners will receive a check in the mail.

Visit the California Lottery page for numbers and information.

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Colorado

State coronavirus information

On April 27, Gov. Jared Polis moved the state from a stay-at-home order to a less restrictive safer-at-home phase. From May 1, most residents could get a post-lockdown haircut and shop in person at retailers, and on May 4, offices reopened with fewer staff to allow social distancing. The state currently has moderate restrictions, with bars, nightclubs, movie theaters, and music and sports venues still closed indefinitely. On July 16, the governor issued an order requiring face masks to be worn in most indoor areas.

Is the Colorado Lottery office open?

Claims offices in Colorado are open for in-person prize claims of $600 or more by appointment only. Call 1-800-999-2959 to make a booking at your nearest claims center.

Winnings of less than $600 can be claimed by mail or at a lottery retailer.

Colorado Lottery claims offices
Location Address Phone Hours
Pueblo Claims Center HQ 225 N Main Street
Pueblo, CO 81003
719-546-2400 Monday-Friday
8:00 am to 4:45 pm
Denver Claims Center 720 S Colorado Blvd, Suite 110A
Denver, CO 80246
303-759-3552 Monday-Friday
8:00 am to 4:45 pm
Fort Collins Claims Center 3030 S College Avenue, Suite 100
Ft. Collins, CO 80525
970-416-5993 Monday-Friday
8:00 am to 1 pm
2:00 pm to 4:45 pm
Grand Junction Claims Center 222 S 6th Street, Room 112
Grand Junction, CO 81501
970-248-7053 Monday-Friday
8:00 am to 1 pm
2:00 pm to 4:45 pm

Claim periods

Prizes may be claimed for 180 days from the draw date.

Claim a prize by mail

Players who have won $599 or less can claim by mail. Fill out a claim form and send it with the original signed winning ticket to the Lottery at the address below. Winners are advised to make a copy of the front and back of the ticket for their records, and send the original by certified or registered mail.

Colorado Lottery
PO Box 7
Pueblo, CO 81002

Mail-in claims require one to two weeks to process; you will receive a check in the mail.

Visit the Colorado Lottery page for numbers and information.

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Connecticut

State coronavirus information

The state entered the second stage of reopening on June 17 with moderate restrictions in place, although bars, nightclubs, and music and sporting venues remain closed.

In March, Gov. Ned Lamont declared public health and civil preparedness emergencies effective until September 9, and issued a stay-at-home order that started on March 23. Connecticut began its gradual reopening on May 20.

Is the Connecticut Lottery office open?

Yes, winners of $600 and up on a single ticket can claim their prize in person or by a drop-off process at CT Lottery headquarters from Monday through Friday, 8:30 am to 4:30 pm.

Connecticut Lottery Headquarters
777 Brook Street
Rocky Hill, CT 06067

Here's an overview of how to claim prizes of different amounts - scroll down for details. For prizes that can be claimed in person or by drop-off, winners will need to visit CT Lottery headquarters in Rocky Hill. Restrictions apply - please see below.

  • Prizes up to $599: claim by mail or at a retailer
  • Prizes of $600 and above on one ticket: claim in person or by drop-off
  • Prizes up to $5,000: claim by mail, at a High-Tier Claim Center, in person or by drop-off
  • Prizes of $5,001 - $9,999: claim by mail, in person, or by drop-off
  • Prizes of $10,000 - $49,999: claim by mail, in person (call 860-713-2680 to make an optional appointment), or by drop-off
  • Prizes of $50,000: claim in person (call 860-713-2680 to make an optional appointment)

If you have questions about claims, please contact the lottery at ctlottery@ctlottery.org or 860-713-2700.

Identification

Winners will need to provide ID when making a claim in person at a High-Tier Claim Center or Lottery HQ (in-person or drop-off) or mailing a claim to the lottery.

Two forms of valid signed ID are required, and one must be a photo ID.

Acceptable forms of identification include: government-issued ID (such as driver's license), credit card with signature, or work ID with photo and signature.

In-person prize claims

Here's what you need to know to redeem a winning ticket in person at Lottery Headquarters in Rocky Hill.

Appointments are not necessary, but if you've won $10,000 or more you have the option to make a booking by calling 860-713-2680.

  • In-person claims are available for prizes of $600 or more on one ticket
  • Claimants must answer health screening questions and use hand sanitizer before entering the lobby
  • Only the winner will be allowed into the lobby unless they require assistance for health reasons or translation
  • A face mask is required indoors
  • Social distancing is required
  • No more than six visitors may be in the lobby at one time and only three claims windows will be open
  • Visitors are required to wait outside until space is available

Drop-off prize claims

Winners may drop off prize claims of $600 to $49,999 on a single ticket at Lottery Headquarters from Monday-Friday, 8:30 am - 4:30 pm.

Here's what you need to provide when you drop off your claim:

  • The original winning ticket - fill out and sign the back
  • Two forms of identification that include your signature (e.g. driver's license, Social Security card or passport), one of which must be a photo ID
  • Your daytime phone number
  • Place the required documents in an envelope

Please note:

  • Prize must be $600 or more on one ticket
  • Drop-off claims will not be paid the same day. The lottery will process claims in the order they are received and mail checks to winners
  • Enter Lottery HQ through the front door. A staffer will receive your claim and provide a receipt

Tax forms

Winners of $5,000 and above may need to send completed tax forms to the lottery before a check can be issued, resulting in extra processing time for mail-in or drop-off claims.

High-Tier Claim Centers

Tickets up to $5,000 may be redeemed at these centers - please call directly for their current hours:

  • Sully's Mobil, 382 Vauxhall Street, New London: Open Monday-Friday 7:00 am - 8:00 pm. Not currently processing claims on Saturday and Sunday. Phone: 860-443-5938
  • Crossroads Card & Gift, 280 Connecticut Avenue, Norwalk: Open Monday-Saturday 7:00 am - 9:00 pm, and Sunday 7:00 am - 5:00 pm. Phone: 203-852-9671
  • C&A Market, 1088 Boston Post Road, West Haven: Open Monday-Saturday 8:30 am - 3:30 pm and Sunday 8:30 am - 12:30 pm. Phone: 203-932-4296
  • DADA Grocery LLC, 757 Meriden Road, Waterbury: Open Monday-Saturday 9:00 am - 6:00 pm. Phone: 203-573-0029

Claim periods

The Lottery has extended the claims period for tickets originally due to expire between March 16 and June 14, 2020. Draw game tickets are normally valid for 180 days from the draw date, and scratch tickets for 180 days from the End of Game date.

Claim a prize by mail

To claim your prize of up to $49,999 by mail, you will need to send the following documents. The Lottery recommends obtaining proof of mailing (e.g. registered mail), and keeping copies of the documents for your records.

  1. Signed original ticket
  2. A copy of two forms of identification that include your signature (such as a driver's license, social security card or passport), one of which must be a photo ID

Mail the documents to:

CT Lottery Claims Dept.
777 Brook Street
Rocky Hill, CT 06067

Mail-in claims are processed in the order in which they are received.

Visit the Connecticut Lottery page for numbers and information.

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Delaware

State coronavirus information

On June 25, Gov. John Carney delayed Phase 3 of the state's reopening, which was originally set to launch on June 29. Beginning with small businesses on May 8, much of the economy has reopened with social distancing measures in place. However, bars, nightclubs, movie theaters, and music and sports venues are still closed. The governor's shelter-in-place order was effective from March 24 to May 15.

Is the Delaware Lottery office open?

Yes, winners have the option to claim prizes in person at the State Lottery Office:

1575 McKee Road
Suite 102
Dover, DE 19904

The office is open from 8:00 am to 4:00 pm Monday through Friday.

Please call 302-739-5291 to confirm opening hours before making a trip to Dover, or if you have a question.

The Division of Revenue (DOR) has reopened its ticket cashing service in Georgetown and Wilmington by appointment only. The Dover DOR will remain closed until further notice.

Appointments are available every 30 minutes between 8:30 am and 3:30 pm. To make a booking, call the Georgetown office at 302-856-5358 or the Wilmington location at 302-577-8162.

Division of Revenue
20653 DuPont Blvd Suite 2
Georgetown, DE 19947

Division of Revenue
Carvel State Office Building
820 N. French Street
Wilmington, DE 19801

Enter the Wilmington office via 9th and French Streets.

Sports Lottery

The Lottery is not processing Sports Lottery prize claims in person; winners should claim by mail using the process below.

Other ways to claim a prize

Winners are strongly encouraged to claim prizes by mail. Wins of $599 and below can also be redeemed at a lottery retailer.

Claim periods

Winners have one year from the draw date to claim a prize. Instant Game wins may be claimed within one year of the End of Sales date.

Claim a prize by mail

To claim by mail, send your signed and completed ticket and claim form to:

Delaware Lottery
1575 McKee Road, Suite 102
Dover, DE 19904

Allow 1-2 weeks for your claim to be processed.

Visit the Delaware Lottery page for numbers and information.

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District of Columbia

District coronavirus information

Mayor Muriel Bowser launched Phase 2 of the District's reopening on June 22. Masks have been required in some settings since April 15. Much of the economy has restarted, but bars, nightclubs, swimming pools, theaters, and music and sporting venues remain closed. Previously, the mayor issued a stay-at-home order that was effective from April 1 to May 15.

Is the DC Lottery office open?

Yes, the DC Lottery's Shannon Place Prize Center is open for in-person prize claims of $5,000 or more. The Prize Center is located on the ground floor of 2235 Shannon Place, SE.

All claimants need to make an appointment by calling 202-645-8000. Times are available Monday through Friday from 8:00 am to 4:30 pm ET. No walk-in claims are allowed.

The flagship DC Lottery Store in Union Station, 50 Massachusetts Ave NE, remains closed.

Winners will need to bring two types of identification: A government-issued photo ID (driver’s license, state ID or passport) and a Social Security card. The name must be exactly the same on both documents.

Appointments will be scheduled one hour apart. Please arrive no more than five minutes early or you will need to wait outside. Visitors who are more than 10 minutes late will need to reschedule.

There is limited parking available at the Prize Center, so you should plan for the need to park elsewhere and allow extra time.

Visitors must use hand sanitizer when entering the building, and are required to wear a mask or face covering inside.

Only the claimant will be allowed into the Prize Center, unless they require physical assistance or a guardian, in which case they may bring one other person.

Visitors who have had a fever in the past 14 days or have been in contact with someone who tested positive for COVID-19 should not attend an appointment. Reschedule at a later time or use the mail-in claim process.

Other ways to claim

Prizes up to $600 can be redeemed at any authorized retailer located throughout the city.

Prizes from $600 to $5,000 may be claimed at Retailer Plus locations - download the list below. Please note all retailers are private businesses and may choose to modify their hours.

Download Retailer Plus locations

Tickets of any value may be mailed to the lottery for prize redemption - see below for details.

Claim periods

Winning tickets that expired from March 30 through July 31, 2020 will still be paid out. Normally, prizes are valid for 180 days from the date of the draw, or the Official Close of Game for Scratchers.

Claim a prize by mail

To claim a prize by mail, send the following to the address below (if your prize is over $5,000, contact the Prize Center at 202-645-8000 first for more information):

  1. Your original signed ticket
  2. A completed claim form
  3. A copy of your driver's license, state-issued ID or passport
  4. A copy of your Social Security card

Mail to:

DC Lottery Prize Center
2235 Shannon Place, SE
Washington, DC 20020

Prizes for claims by mail are sent in the form of checks only.

Visit the District of Columbia Lottery page for numbers and information.

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Florida

State coronavirus information

Florida has mostly reopened its economy, with Disney theme parks the latest venues to welcome visitors on July 11. However, a spike in new COVID-19 cases has forced some restrictions to be reimposed: bars were allowed to reopen in much of the state on June 5, but shut down again on June 26. Nightclubs, movie theaters and music venues are also closed. Miami-Dade County has had additional restrictions since July 8.

Gov. Ron DeSantis issued a statewide stay-at-home order that was in effect from March 20 until April 30. On May 4, the state began gradually lifting restrictions.

Is the Florida Lottery office open?

Yes, players who have won $5,000 or more can claim in-person at a Florida Lottery office by making an appointment on the Lottery's website.

Bookings are available at Florida Lottery headquarters or a district office Tuesday through Thursday from 8:30 am - 4:00 pm ET (the Pensacola office's hours are 8:00 am - to 3:30 pm CT).

Appointments during the first hour are reserved for visitors who are age 65 and above and those with serious health conditions.

Winners should attend the appointment alone except in cases where they require assistance for medical reasons. Visitors must wear a mask and answer health screening questions before they enter the building.

FL Lottery prize claim options

Here are the current prize claim options. Read on for more information about each one.

  • Claim at a retailer: Prizes of $599 and below may be paid out by any Lottery retailer.
  • Claim by mail:
    Prizes of $600 - $250,000: Mail to your closest Lottery district office.
    Prizes above $250,000: Mail to Lottery Headquarters.
  • Claim by drop box:
    Prizes of $600 - $250,000: Place claim in the secure drop box at any Lottery district office.
    Prizes above $250,000: Place claim in the secure drop box at Lottery headquarters.
  • Claim by appointment:
    Prizes of $5,000 - $249,999: Claim by appointment at any Lottery office.
    Prizes of $250,000 and up: Claim by appointment at Lottery Headquarters.

If you have any questions, please email asklott@flalottery.com or call a FL Lottery office.

Is a claim appointment your best option?

Before making a booking, check the table below to see if an appointment or another way to claim will work best for you:

Florida Lottery Prize Claim Options
Retailer Mail Drop Box Appointment
Amount Won $599 & under $600 & up $600 & up $5,000 & up
Claim Submission* During retailer opening hours Mail to Lottery; shipping times apply Drop off during Lottery opening hours Bookings made approx. 3-4 weeks ahead
Claim Processing Immediate 30-45 business days* 10-14 business days* Immediate
Payment Type Cash or money order given to you Check mailed to address on claim form Check mailed to address on claim form Check given to you, or funds wire transferred** to your bank account
*Estimated times. All claims must be received by the deadline.
**Wire transfers are an option for amounts of $50,000 & above. Prizes over $50,000 may require processing time of 2-14 business days.

Claim a prize via secure drop box

Secure drop boxes are available for prize claims at all Lottery offices from 8:30 am to 4:00 pm ET Monday through Friday, except the Pensacola location which is available from 8:00 am to 3:30 pm CT. No appointment is needed. Prizes over $250,000 must be submitted at Lottery Headquarters in Tallahassee.

Drop boxes are monitored by Lottery Security Officers.

The Lottery will process your claim and mail your check to the address on your claim form (electronic funds transfer is used for grand prizes).

Required documents

Below are the documents you must include in your claim. Make a copy (or take a photo) of the front and back of the completed ticket and claim form for your records.

  1. Signed original ticket
  2. Completed claim form
  3. A copy of an ID issued within the past five years with a serial number or other identifying number (e.g. driver's license or passport)

Florida Lottery offices

Find your nearest Lottery office location below for claim by drop box or appointment.

Florida Lottery Offices
Location Address
FL Lottery Headquarters 250 Marriott Drive
Tallahassee, FL 32301
Fort Myers District Office 11760 Metro Parkway
Fort Myers, FL 33966
Gainesville District Office Butler Plaza
3926 Southwest Archer Road
Gainesville, FL 32608-2342
Jacksonville District Office 8206 Philips Highway - Suite #36
Jacksonville, FL 32256
Miami District Office 14621 Oak Lane
Miami Lakes, FL 33016
Orlando District Office West Town Corners
380 South State Road 434 - Suite 1028
Altamonte Springs, FL 32714
Pensacola District Office Trade Winds Shopping Center
6601 North Davis Highway - Suite 54
Pensacola, FL 32504-6301
Tallahassee District Office 250 Marriott Drive
Tallahassee, FL 32301
Tampa District Office Centerpoint Business Park
1911 US Highway 301 North - Suite 170
Tampa, FL 33619-2661
West Palm Beach District Office 4360 Forest Hill Blvd
West Palm Beach, FL 33406

Claim a prize by mail

For questions about claims processing, please call 850-487-7707 or email ClaimsProcessing@flalottery.com before sending your ticket.

Mail your signed ticket to Florida Lottery Headquarters at the address below. Tickets worth $600 - $250,000 may also be sent to your nearest district office.

For prizes of $600 and over, the following documents are required. Before sending, make a copy (or take a photo) of the front and back of the completed ticket and claim form for your records.

  1. Signed original ticket
  2. Completed claim form
  3. A copy of an ID issued within the past five years that has a serial number or other identifying number (e.g. driver's license or passport)

Mail documents to:

Florida Lottery Headquarters
250 Marriott Drive
Tallahassee, FL 32301

Claims will be processed in the order they are received.

Claim periods

The deadline to claim a prize for a draw game, scratch-off or Fast Play ticket has been extended as follows.

Draw games

Prizes won in draws from September 24, 2019 through June 20, 2020, must be redeemed on or before the 360th day after the winning draw.

The claim period for prizes won in draws from June 21, 2020 through December 17, 2020 is up to 360 days, depending on the draw date.

For every day after June 20, 2020, the 360-day period will reduce by one day until it reaches 180 days.

View the full list of draw dates with extended claim deadlines.

Fast Play and Scratch-Offs

For games ending January 22, 2020 through August 1, 2020, winning tickets must be redeemed on or before the 240th day following the end of game date. See Fast Play ending games and Scratch-Offs ending games.

Visit the Florida Lottery page for numbers and information.

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Georgia

State coronavirus information

The state's economy has largely reopened with only minor restrictions still in place. On July 16, Gov. Brian Kemp sued to stop Atlanta requiring face coverings to be worn in public.

The governor's shelter-in-place order began on April 3 and ended April 30. The state began reopening from April 24.

Is the Georgia Lottery office open?

Claim centers at lottery headquarters in Atlanta, district offices, and the Hartsfield-Jackson Atlanta International Airport have reopened by appointment only to process claims of $601 and above. The airport claim centers are only processing prizes up to $25,000.

All prizes may be claimed by mail (see below) and amounts up to $600 may be claimed at a lottery retailer by presenting the winning ticket.

If you've won $500,000 or more, please call the lottery at 1-800-GA-LUCKY - extra prize validation steps may be needed.

Prizes over $600 won via Players Club Account online play may be claimed at District Offices, but not at the airport.

Make a booking using the Lottery's online appointment scheduler. You may make up to five claims at an appointment.

Claim center opening hours:

  • The claim center at Lottery Headquarters in Atlanta is open Monday through Thursday, 9:00 am to 4:00 pm, and Friday 9:00 am to to 2:00 pm
  • District Offices are open Monday through Friday, 9:00 am to 4:00 pm
  • Airport kiosks are open Monday through Friday, 8:30 am to 7:30 pm for claims of $601 up to $25,000
Georgia Lottery District Offices
Location Address Telephone Number
Atlanta HQ 250 Williams Street
Suite 3000
Atlanta, GA 30303
404-215-5000
Augusta Village at Hereford
5155 Columbia Road
Suite 103
Grovetown, GA 30813
706-737-1320
Columbus The Landings at Airport Thruway
2517 Airport Thruway
Columbus, GA 31904
706-660-2380
Dalton Market Street Shops of Dalton
1001 Market Street
Suite 21
Dalton, GA 30720
706-278-3088
Duluth 1680 Executive Drive South
Suite 800
Duluth, GA 30096
770-923-0220
Hartsfield-Jackson Atlanta International Airport 6000 N Terminal Pkwy
College Park
Atlanta, GA 30320
404-762-8842
Macon 1693 Bass Road
Suite 120
Macon, GA 31210
478-784-5420
Savannah 101 Little Neck Road
Bldg 8, Suite E
Savannah, GA 31419
912-920-5100
Tifton 2406 North Tift Avenue
Suite 101
Tifton, GA 31794
229-382-2430

Health precautions are in place in all claim centers. Winners must have an appointment, practice social distancing, and wear a mask inside. You may not visit if you are unwell.

What to bring to your appointment: Winners will need to bring the original signed winning ticket, a completed claim form, a valid government issued photo ID, and an official document verifying their social security number (e.g. driver's license or social security card).

Claim periods

The Lottery has extended the claim deadline for prizes due to expire between March 18 and the date the Lottery reopened its claim centers. Normally, prizes expire 180 days from the drawing date, or for Instant Tickets, 90 days from the Expired Date.

Claim a prize by mail

Prizes of any amount may be claimed by mail. For wins of $600 and below, simply complete the back of the ticket and mail it to the address below.

Winners of $600 or more will need to send:

  1. Completed original ticket
  2. Completed claim form
  3. Copy of a government-issued photo ID
  4. Copy of social security card

Send to:

Georgia Lottery Corporation
P.O. Box 56966
Atlanta, GA 30343

Mail-in processing times are normally 2-3 weeks. Large jackpots may require 4-5 weeks.

Visit the Georgia Lottery page for numbers and information.

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Idaho

State coronavirus information

The state's economy has almost entirely reopened, with only a few restrictions remaining in place. On June 13, Idaho entered Phase 4, the last stage of Gov. Brad Little's reopening timeline.

The governor's stay-at-home order ran from March 25 to April 30. On May 1, the Stay-Healthy order came into effect as the state began the first of four stages to reopen, with childcare providers and houses of worship the first to do so.

Is the Idaho Lottery office open?

The Lottery claim office in Boise has opened again for in-person prize claims as the state enters Stage Four of its reopening plan. Opening hours are Monday through Friday from 8:30 am to 5:30 pm MT:

Idaho Lottery
1199 Shoreline Lane, Suite 100
Boise, ID 83702

Visitors to the office should maintain social distancing measures. Do not claim in person if you feel ill.

Prizes of $599 and below may be claimed at Lottery retailers, and wins of $600 and up may be redeemed through the mail (see below). If you live outside the state, you can claim any amount by mail.

All lottery draws will continue to take place without interruption. To avoid unnecessary trips to retailers, players are encouraged to purchase multi-draw tickets that allow up to five weeks of entries.

Claim periods

Players must redeem a winning ticket within 180 days of the winning draw date or end of a Scratch game.

Claim a prize by mail

Players can redeem tickets worth $600 and above by mail (or tickets of any value if you live outside Idaho). You'll need the following documents:

  1. Completed original ticket
  2. Completed claim form and addendum
  3. A copy of your government-issued photo ID, such as your driver's license

Send to:

Idaho Lottery
P.O. Box 8687
Boise, ID 83707

If you're using an overnight form of delivery, please use this address:

Idaho Lottery
1199 Shoreline Lane, Suite 100
Boise, ID 83702

Visit the Idaho Lottery page for numbers and information.

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Illinois

State coronavirus information

On June 26, the state moved to its fourth and second-last phase of reopening. The economy has mostly restarted, with moderate restrictions in place and some regional differences. Bars, nightclubs, live performance and sports venues remain closed.

Gov. J.B. Pritzker issued a stay-at-home order that began March 21. On May 1, businesses were allowed to offer curbside pickup and delivery as the five-stage "Restore Illinois" reopening plan launched.

Is the Illinois Lottery office open?

All IL Lottery claim centers are open for claims by appointment except the Chicago location at 110 West Randolph, which remains closed. No walk-ins will be accepted at any location.

Make an appointment online to visit a claim center. Hours are Monday through Friday from 8:30 am to 4:30 pm.

Select the claim center you want to visit and provide your first and last name, email, and phone number. You will receive an email confirming your booking. The day before your visit, you'll get an email and text message reminder.

IL Lottery claim centers
Location Address
Des Plaines 9511 Harrison Street
Des Plaines, Illinois 60016
Fairview Heights 15 Executive Drive
Fairview Heights, Illinois 62208
Rockford 200 South Wyman
Rockford, Illinois 61101
Springfield (Lottery Headquarters) Willard Ice Building (Dept. Of Revenue)
101 West Jefferson Street MC 3-915
Springfield, Illinois 62702

Claim appointment process

To make the claims process as safe and efficient as possible, please take note of the following:

  • Download and fill out out a claim form and Winner Questionnaire before you arrive
  • Bring the required documents with you: Signed winning ticket, completed claim form, government-issued photo ID, and official document verifying Social Security Number (Social Security card, paycheck stub, tax return, or W-2G tax statement are accepted)
  • Bring a face mask and wear it inside the building
  • Attend your appointment alone, unless you need assistance
  • Maintain social distancing at the claim center
  • When it's time for your appointment, you will be directed to a claims processor

Claim periods

The Lottery has extended the claim period for all winning tickets that would have expired between July 31 and September 30, 2020. The new deadline to redeem these prizes has been extended through September 30, 2020. The extension applies to prizes on all games, including draw games and instant win.

Normally, the deadline to claim a prize is one year after the winning draw date or, for Instant Tickets, one year after the announced end of game date.

Claim a prize by mail

To claim by mail, fill out and sign the back of your ticket and send it along with a claim form to the office in Springfield at the address below. Make a copy of the ticket and claim form before sending the originals.

For prizes over $25,000, you also have the option to have your prize direct deposited into your bank account. Fill out a direct deposit form and send it, along with a voided check, to the address below:

Illinois Lottery Claims Department
P.O. Box 19080
Springfield, IL 62794-9912

Please allow 4-6 weeks for claims processing.

If you have questions about claiming by mail, email the Lottery Claims Department at LOT.Claims@illinois.gov.

Visit the Illinois Lottery page for numbers and information.

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Indiana

State coronavirus information

Indiana has mostly reopened its economy, although Gov. Eric Holcomb announced that the state will delay starting the fifth and final stage, originally planned for July 4. Events involving large gatherings such as conventions and festivals are still prohibited.

The governor's stay-at-home order started on March 25 and was lifted for most of the state on May 1, when Holcomb announced his plan to reopen. Many manufacturers and stores were allowed to open their doors again on May 4.

Are Indiana Lottery offices open?

Yes, Hoosier Lottery Prize Payment offices are open for walk-in prize claims of $600 and above. Opening hours are Monday through Friday from 8:30 am to 4:30 pm CT. Claim centers are located in Indianapolis (Lottery Headquarters), Mishawaka, and Evansville. None of the locations is currently selling tickets.

Face masks must be worn by all visitors. Due to social distancing requirements, claimants should be prepared to potentially wait outside until it is their turn to enter the building. Visitors who may be ill will not be allowed inside. Hand sanitizer is provided and physical barriers and screens are in place.

Other ways to claim a Hoosier Lottery prize

In addition to walk-in claims, players have the following options to redeem winning tickets:

Claim by mail ($600 - $49,999): The Lottery encourages players to continue to claim prizes of $600 - $49,999 by mail - see below for details.

Claim at a retailer (under $600): For payouts below $600, visit a Lottery retailer.

Claim by appointment ($50,000 and up): If you've won $50,000 or above, please call 1-800-955-6886 to make an appointment to claim.

Hoosier Lottery Prize Payment Centers

Find your nearest Indiana Lottery office location below.

Hoosier Lottery Prize Payment Centers
Prize Payment Center Address
Hoosier Lottery Headquarters Prize Payment Center 1302 N. Meridian Street, 1st Floor
Indianapolis, IN 46202
North Region Prize Payment Center 230 Red Coach Drive, Suite D
Mishawaka, IN 46545
South Region Prize Payment Center 5625 E. Virginia Street
Evansville, IN 47715

Claim a prize by mail

To claim your prize of $600 - $49,999 by mail, send the required documents to the Hoosier Lottery:

  • Sign and complete the back of your ticket
  • Fill out a claim form: Leave lines 1-6 blank, complete lines 7-19, and sign and date where indicated.
  • A copy of your valid government-issued photo ID is also required.
  • If more than one person is claiming a prize, you'll also need to complete IRS Form 5754.

Mail documents to the following address:

Hoosier Lottery Headquarters
1302 N. Meridian Street
Indianapolis, IN 46202

Claims will be processed in approximately 7-10 business days.

Hoosier Lotto changes

The lottery has changed the Hoosier Lotto game's minimum rollover increase between draws to $100,000. The lottery will announce the roll amount prior to each drawing based on an evaluation of ticket sales. The previous roll amount was $200,000 to $300,000 for each draw.

The adjustments have been made due to falling sales since Indiana's stay-at-home order began on March 25; ticket sales levels directly affect jackpot funding. “Recent decreases in sales due to the COVID-19 pandemic are forcing us to reassess the amount we’re able to increase the Hoosier Lotto jackpot between drawings,” said Hoosier Lottery Executive Director Sarah Taylor.

Claim periods

Deadlines to claim prizes have been extended an extra 60 days. The normal claim period for draw games is 180 days from the draw date, and 180 days from the game end date for instant games.

Visit the Indiana Lottery page for numbers and information.

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Iowa

State coronavirus information

Iowa's economy has mostly restarted, with only nightclubs, concert and sporting venues still shut. Gov. Kimberly Reynolds declared a state of emergency on March 17 but never issued a stay-at-home order. On May 1, some businesses in most counties were allowed to reopen with reduced capacity.

Is the Iowa Lottery office open?

Lottery offices remain closed to the public. You may contact the lottery by mail (address below), email (wmaster@ialottery.com), or phone (515-725-7900).

How to claim a prize

While the lottery offices are still shut, these are the options players have to redeem their winning tickets:

  • All prizes under $1 million may be claimed by mail (see below)
  • Curbside claims appointments (see below) are available at lottery offices for prizes of any value
  • Prizes up to $600 may be claimed at any retailer (except Pull-tab prizes, which must be claimed at the same location where they were purchased)
  • A secure dropbox for leaving claims is available at Lottery headquarters in Clive - contact the lottery for details if you are interested in using this option
  • Prizes of $1 million and above and some merchandise prizes must be claimed in person at lottery headquarters in Clive; contact the lottery to arrange an appointment

Curbside claims

The lottery is offering a curbside claims option at its offices in Cedar Rapids, Clive, Mason City, and Storm Lake by appointment. Winners will receive their check from the lottery during their visit.

To book an appointment, call your nearest lottery office (see below). If you've won over $250,000, you'll need to claim at the Clive headquarters. A lottery staff member will schedule an appointment and discuss the documentation you need to bring with you.

Iowa Lottery offices

Check the table below for the address and phone number of the lottery's Clive head office in the Des Moines area and its three regional claim centers. Offices are open Monday through Friday from 8am to 4pm CT.

Iowa Lottery offices
Office Address Phone
Lottery Headquarters, Clive 13001 University Ave
Clive, IA 50325-8225
515-725-7900
Cedar Rapids 2345 Blairs Ferry Rd NE
Cedar Rapids, IA 52402-1918
319-395-9313
Mason City 2900 4th St. SW
Mason City, IA 50401-1531
641-424-6011
Storm Lake 822 Flindt Dr
Storm Lake, IA 50588-3205
712-732-6662

What to bring to your curbside claims appointment

If you've won over $100, you'll need your signed original winning ticket, a claim form" target="_blank">claim form (you can download one or get it at the office), and a W-9 tax form. For wins over $600 you'll also require a government-issued photo ID.

Curbside claims process

At the office, park in a space marked for curbside claims and stay in your vehicle. Call the lottery office using the number listed above and provide the number of the spot you've parked in.

A lottery staffer wearing gloves and a mask will bring the required documentation to you and wait while you complete the forms, then review the documents and process the claim in the office while you wait in your vehicle.

Next, the fun part - the staffer will print your check and deliver it to you in your vehicle.

Claim periods

Scratch and Pull-tab wins must be claimed within 90 days of the offical end-of-game date. InstaPlay wins must be claimed within 90 days of purchase. Pick 3 and Pick 4 tickets must be redeemed within 90 days of the drawing date. Mega Millions, Powerball, Lucky for Life and Lotto America prizes must be claimed within 365 days of the drawing date.

Claim a prize by mail

Prizes under $1 million may be claimed by mail. Fill out the details on the back of the ticket and send it to the address below.

If the claimant is a minor, a parent or guardian must also sign the ticket.

For prizes over $100 then you must also fill out a claim form" target="_blank">winner claim form and the Federal Form W-9.

For prizes over $600 you must send the ticket, claim form and W-9 and also include a copy of government-issued photo identification.

Mail to:

Iowa Lottery
13001 University Ave
Clive, IA 50325-8225

Visit the Iowa Lottery page for numbers and information.

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Kansas

State coronavirus information

The state moved to its third and final phase of reopening on June 8, with only minor restrictions in effect. Since July 3, face masks must be worn in public.

Gov. Laura Kelly put a stay-at-home order in place on March 30 and lifted it on May 4 as the state moved into Phase One of reopening. Residents were encouraged to work remotely, but some businesses reopened with social distancing.

Is the Kansas Lottery office open?

Yes, in-person claims are now available for prizes of $600 and above by appointment at the office below:

Kansas Lottery Headquarters
128 N Kansas Avenue
Topeka, KS 66603

Office hours: Monday through Friday, 8:00 am to 5:00 pm.

Other ways to claim: prizes of any value may be redeemed by mail, and prizes up to $599 may be claimed at retailers.

To make an appointment for an in-person claim in Topeka, please email claims.appointment@kslottery.net and include your name, phone number, amount won, and the day and time you prefer.

Appointments will take place every 30 minutes between 9:00 am and 3:30 pm CT. This allows for social distancing and surface sanitizing between visitors. Please note that if a player is more than 15 minutes late for their time slot, they will probably need to make a new booking.

Amounts of $600 to $5,000 will usually be paid on the day of the appointment. Prizes above $5,000 will take 7-10 days to process. Winners at this level can choose to be paid by direct deposit. If you want to use this option, bring bank documentation, such as a voided check, to your appointment. Otherwise, the payment will be sent by certified mail.

What to bring: You'll require valid identification and the signed winning ticket to claim your prize.

When you arrive: please remain in the Lottery parking lot and call 785-296-5736. Staff sanitize the lobby between appointments, so visitors will either be asked to come in via the west entrance, or wait until sanitizing has been finished.

Only the claimant should enter the building, unless they need assistance, in which case they may bring one other person.

Safety precautions are in place for visitors. You are required to wear a mask inside the building, provide health screening information, and have your temperature taken. If your temperature is above 100.4 degrees, you will not be able to enter the building.

If you're feeling ill, you should not attend an in-person appointment. Reschedule the appointment or mail in your claim.

If a Lottery staff member is exposed to COVID-19, in-person claims may be temporarily suspended.

If you would like to contact the lottery, please email lottery.info@kslottery.net. If you have an emergency, please call the Lottery Security and Law Enforcement Division at 785-296-5713.

Claim periods

Winners have 365 days from the draw date to claim. For instant tickets, the expiration date varies by game.

Claim a prize by mail

To claim a prize of any amount via mail, complete the back of your ticket, fill out a claim form and send to:

Kansas Lottery Claims
128 N. Kansas Ave
Topeka, KS 66603

The lottery will process claims in the order they were received.

Visit the Kansas Lottery page for numbers and information.

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Kentucky

State coronavirus information

The state has reopened for business with some capacity limits in place. On July 9, it became mandatory to wear a face covering in public while indoors or where distancing is not possible.

Gov. Andy Beshear issued a statewide healthy at home order on March 26. On May 11, businesses began gradually reopening, including retail stores restarting in-person sales.

Is the Kentucky Lottery office open?

The Louisville Headquarters is open to process claims of over $5,000 by appointment only at the address below:

1011 West Main Street
Louisville, KY 40202

Opening hours: Monday through Friday from 8:00 am to 5:00 pm ET.

To make a booking, call 800-937-8946 during business hours and choose option 3.

Lexington claims center closed

The KY Lottery's Lexington claims center (Bluegrass Office) is permanently closed.

Other ways to claim a prize

Tickets worth up to $99,999 may be claimed by mail. Retailers can also pay out amounts up to $600, and Cashing Agents can handle claims of $601 to $5,000.

For any questions on claiming a prize, please call the lottery at 502-560-1500. The hotline's hours are now 7am-12am ET. The lottery is available by email any time at help@kylottery.com.

Drawings update

All drawings are being held on schedule.

The lottery has changed how drawings are conducted for the daily Pick 3, Pick 4, and CashBall 225 games due to concerns about COVID-19. The drawings will no longer be conducted using balls and machines; instead, a computer system will be used to randomly generate winning numbers.

The random number generator has already been used for the daily 5 Card Cash drawings for nearly eight years, and the system is used by 31 state lotteries nationwide.

“By using this system, our drawings will be done in a much quicker manner with the same levels of security and integrity,” said the Kentucky Lottery’s Sr. vice president of communications, PR and social responsibility Chip Polston. “Given the current COVID-19 situation, we want to improve safety for our draw staff as much as possible. Instead of taking an hour for the midday drawing and almost two hours for the evening drawing using the old method of balls and machines, we will now be able to complete this vital function in a matter of minutes.”

The number generator is located in the dedicated draw studio at lottery headquarters and has multiple security safeguards. These include requirements that the device cannot be accessed by a single person, video surveillance, a bar-coded security bolt that would need to be destroyed to be removed, and checks that must be conducted before each drawing.

Claim periods

Players have 180 days from the draw date to claim. For Scratch-off tickets, the deadline is 180 days from the game's end date.

Claim a prize by mail

To redeem your prize of up to $99,999 by mail, please send the following documents:

  1. Completed original winning ticket
  2. Completed claim form
  3. A copy of a valid government-issued photo ID, such as a driver's license

Send to:

Kentucky Lottery Corporation
Claims - Dept. 100
Louisville, KY 40287-0001

Visit the Kentucky Lottery page for numbers and information.

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Louisiana

State coronavirus information

The economy has largely reopened, with minor restrictions remaining. Nightclubs, music and sporting venues remain closed. On July 13, a mask mandate went into effect for public spaces, although parishes with low infection rates may choose not to take part.

Gov. John Bel Edwards issued a stay-at-home order on March 23, which he later extended to May 15. The state began gradually reopening on May 1.

Is the Louisiana Lottery office open?

Yes, all Lottery offices have reopened for in-person prize claims by appointment only. To schedule a time to visit, please email prizepayments@louisianalottery.com or call your nearest Lottery office (see below).

Please provide the following information in your email or have it ready when you call:

  • Your full name
  • Name of the game on which you won
  • Amount of your prize for each ticket
  • Your preferred office to claim
  • Your phone number, including area code

Louisiana Lottery offices

Below you'll find contact information and directions for the Louisiana Lottery Headquarters in Baton Rouge and Regional Offices throughout the state.

LA Lottery Offices
Location Address Phone
Louisiana Lottery Corp. HQ
/Baton Rouge Regional Office
555 Laurel St.
Baton Rouge, LA 70801
225-297-2000
New Orleans Regional Office Clearview Palms Shopping Center
2222 Clearview Parkway
Suite B-3
Metairie, LA 70001
504-889-0031
Lafayette Regional Office Centerpiece Shopping Center
5520-L Johnston Street
Lafayette, LA 70503
337-262-5413
Alexandria Regional Office Emerald Square Shopping Center
1325 MacArthur Drive
Alexandria, LA 71301
318-487-5005
Monroe Regional Office 1128 Pecanland Mall Drive
Monroe, LA 71203
318-362-5460
Shreveport Regional Office Old River Marketplace
Shopping Center
767 Shreveport-Barksdale Highway
Shreveport, LA 71105
318-869-6550

Prize claim options

Options to redeem winning tickets depend on the amount won and whether the prize was won on a Louisiana-only or a multi-state game.

The prize redemption measures below will stay in place until lottery offices are able to safely reopen their doors to the public.

Prizes below $600: Claim by mail or at a retailer.

Louisiana game prizes of $5,000 and below: In an emergency rule change effective May 1, the lottery is now giving winners of $5,000 and under on any Louisiana game (Lotto, Pick 3, Pick 4, Easy 5, and all scratch-offs) the option to mail in copies of winning tickets for redemption rather than originals. See "Claim a prize by mail" below for details.

Louisiana prizes over $5,000 and Powerball and Mega Millions prizes: Louisiana game wins above $5,000 and all prizes on multi-state games (Powerball and Mega Millions) may be claimed in person with an appointment. Winners should email the lottery at prizepayments@louisianalottery.com to arrange a time. Original winning tickets are required. Alternatively, winners may wait until lottery offices reopen to claim.

Claim periods

The deadline to claim all prizes that would expire during the lottery's office closure from March 24-May 15 has been extended until August 15, 2020.

Normally, draw game prizes must be claimed within 180 days of the drawing and scratch-off prizes must be claimed within 90 days of the game ending.

Claim a prize by mail

To redeem a winning Louisiana game ticket of $5,000 or less by mail, follow these steps:

  • Sign the back of the ticket and complete all required information
  • Make sure all barcodes are fully visible; remove scratch-off material
  • Make a photocopy of the front and back of the ticket
  • Complete a prize claim form, including the winner's telephone number and address for sending the prize check
  • Enclose a copy of the winner's valid driver's license or other current photo ID

Send copies of the ticket, copy of the ID, and the original claim form in one envelope to the address below. Use certified or registered mail for tracking and retain the original ticket for safekeeping.

Louisiana Lottery Corporation
Attn: Prize Validations
P.O. Box 90010
Baton Rouge, LA 70879-0010

Claims are processed in the order they are received.

Visit the Louisiana Lottery page for numbers and information.

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Maine

State coronavirus information

The state is largely back to business as usual, with minor restrictions, although nightclubs, movie theaters, and music and sports venues remain shut. Gov. Janet Mills' stay-at-home order was in effect from April 2 through May 31, and measures to gradually reopen the state started on May 1.

Is the Maine Lottery office open?

Yes, the Maine Lottery lobby is open by appointment to process claims of $600 or more. Winners can call 287-3721 to make an booking. Please note the Lottery's new location next to Capitol Park:

19 Union St
August, ME 04330

Prize claim appointment process:

  • Face masks or coverings are mandatory inside the lobby
  • Only the claimant will be allowed inside the building

Other ways to claim a prize:

  • Leave claims in the secure drop box located just inside Lottery headquarters' public entrance at 19 Union St; a check will be mailed to the address provided
  • Retailers can pay out prizes under $600
  • Prizes of $600 or more may be claimed by mail - see below

If you have questions, please email MaineLottery@Maine.gov.

Claim periods

To avoid your prize expiring, it must be claimed within one year of the winning draw date, or the end of game date for scratch-off tickets.

Claim a prize by mail

To claim your prize of $600 and above, fill out the claim form, staple the completed winning ticket to it, and mail to the address below.

Bureau of Alcoholic Beverages and Lottery Operations
8 State House Station
Augusta, ME 04333-0008

Please allow five working days to process claims.

Visit the Maine Lottery page for numbers and information.

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Maryland

State coronavirus information

Maryland has reopened much of its economy, but moderate restrictions remain in place, differing by region. Bars, nightclubs, movie theaters, and music and sports venues are closed. Mask-wearing is mandatory in stores and restaurants.

Gov. Larry Hogan issued a stay-at-home order on March 30, and allowed some outdoor activities and elective surgeries to restart on May 6 as the state entered a phased reopening.

Is the Maryland Lottery office open?

Yes, the MD Lottery claim center in Baltimore is open for in-person prize claims.

Montgomery Business Park
1800 Washington Blvd, Suite 330
Baltimore, MD 21230

The claim center's weekly opening hours are:

  • Monday: 8:45 am - 4:15 pm
  • Tuesday, Wednesday and Thursday: 9:30 am - 3:30 pm
  • Friday: 8:45 am - 3:30 pm

Winners of more than $5,000 are required to make an appointment by calling 410-230-2030 or via the Maryland Lottery website. The Lottery only uses names given during the appointment booking process for its own internal use. Winners' names are not made public without their written permission.

Claim center visitor information

Winners will need to bring their signed original ticket, and two forms of identification: a photo ID showing your date of birth (such as a driver's license) and a document verifying your Social Security Number. Your name must match exactly on the two documents.

Appointments are booked 10 minutes apart. Please arrive no more than five minutes before your appointment time - otherwise you'll need to wait outside the building. Visitors who are more than 10 minutes late will need to reschedule.

Visitors may park for free in the Red Lot, accessible from Washington Boulevard (across from Royal Farms). Contact the Montgomery Park security staff using the intercom at the parking lot entrance and let them know you are visiting the Lottery office.

All visitors must wear a face mask inside the building. Enter via the revolving doors and make your way to the reception desk. You will be asked some health questions; if you have had a fever in the past 14 days you will be required to leave.

Claimants should then take the elevator to the Customer Resource Center on the third floor. Winners should do this by themselves, unless they require physical assistance, in which case they may bring one other person with them.

Other ways to claim a prize

Players may claim wins of any amount by mail; keep reading for details. More options to claim are explained below.

However, if you've won over $25,000, you are required to visit the claim center.

Documents required to claim: You will need your original signed winning ticket, and if your prize is over $600, you'll need a photo ID including your birth date, and a document verifying your SSN. Your name must be exactly the same on both documents.

Claims Dropbox

There is a secure Claims Dropbox in the lobby of the Montgomery Park Business Center where claims may be left. Include the original signed winning ticket, a completed claim form, and copies of your photo ID and SSN documents. Please allow a minimum of 30 days for processing.

Lottery retailers and XCAP

Lottery retailers can cash tickets worth $600 and under, and the Lottery Expanded Cashing Authority Program (XCAP) locations can process claims of $5,000 and below.

Casinos

Visit the cashiers' window at the following casinos to cash tickets worth $25,000 and under. You'll need to be at least 21 years old to enter the building to claim a prize.

  • MGM National Harbor, 101 MGM National Avenue, Oxon Hill
  • Live! Casino, 7002 Arundel Mills Circle, Hanover
  • Ocean Downs Casino, 10218 Racetrack Road, Berlin
  • Hollywood Casino, 1201 Chesapeake Overlook Parkway, Perryville
  • Rocky Gap Casino, 16701 Lakeview Road NE, Flintstone
  • The Horseshoe Casino, 1525 Russell St, Baltimore, MD 21230, can pay out up to $5,000

Claim periods

The Lottery has extended the deadline to claim prizes that would have expired during the state of emergency, which began on March 5 and is ongoing. All claims that are submitted within 30 days of the governor lifting the state of emergency will be paid.

The extension applies to all prizes, including: wins from draws on or after September 5, 2019; Fast Play; My Lottery Rewards second-chance entries; and scratch-offs with a last date to claim of March 5, 2020 or later.

Prizes that were set to expire since March 5 must be claimed by mail (see below) or at Lottery headquarters in Baltimore with an appointment. Make a booking using the link above.

Normally, draw game prizes must be claimed within 182 days from the draw date and Fast Play tickets must be redeemed within 182 days of purchase, while scratch-off claim periods vary by game; claim deadlines are always announced with 182 days' notice.

There are thousands of unclaimed winning tickets that are eligible to be paid out during the grace period, including:

  • $50,000 Powerball ticket sold October 19, 2019 at Westway Liquors, 5312 Edmondson Avenue, Baltimore
  • $50,000 Powerball ticket sold November 23, 2019 at Lou’s Liquors, 1208 Mayo Road, Edgewater
  • $10,000 Mega Millions ticket sold September 3, 2019 (for the September 6 drawing) at Ridgely Liquors, 1752 York Road, Lutherville
  • $9,878 Racetrax ticket sold September 16, 2019 at Express Food Mart, 4901 Marlboro Pike, Capitol Heights
  • $8,318 Racetrax ticket sold September 13, 2019 at Woodbrook Exxon, 6201 North Charles Street, Baltimore

Claim a prize by mail

To claim a prize by mail, complete the claim form and mail it with the signed ticket to the address below.

For prizes above $600, in addition to the above, include copies of a photo ID (e.g. driver's license, military ID, or passport) and a document showing your Social Security Number. You name must be exactly the same on both.

Mail to:

Maryland Lottery Customer Resource Center
1800 Washington Boulevard
Suite 330
Baltimore, MD 21230

Claims may take at least 30 working days to process from the time they are received, although times may be longer due to a higher number of claims by mail.

Visit the Maryland Lottery page for numbers and information.

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Massachusetts

State coronavirus information

On July 6, the majority of Massachusetts entered the third stage of reopening, followed by Boston on July 13. Much of the state's economy has restarted, with moderate restrictions still in effect - bars, nightclubs and music venues remain shut.

Gov. Charlie Baker put the state under a stay-at-home advisory on March 24 and allowed gradual reopening to begin on May 18.

Is the Massachusetts Lottery office open?

Yes, all MA Lottery claim centers are open Monday through Friday from 8:45 am to 4:30 pm for claims over $600 and up to and including $100,000 - see below for locations.

The Springfield / Western Mass claim center is moving: Friday, November 6 is the last day to claim at 20 Fort Street in Springfield. On Monday, November 9, the claim center will open at its new location, 383 Memorial Avenue, Century Plaza in West Springfield.

If you've won more than $100,000, you'll need to visit Lottery headquarters at 150 Mount Vernon Street in Dorchester. Please call the Customer Service Department at 781-849-5555 and a Grand Prize Coordinator will schedule an appointment to claim your prize

The number of visitors in the claim centers at any one time will be limited to allow social distancing. Please visit outside of early morning and lunch times if possible.

Tickets worth up to and including $50,000 can also be redeemed by mail - see below.

What to bring to the claim center

Winners will need to provide the following to claim a prize:

  • Winning ticket, signed on the back
  • Completed claim form
  • Government-issued signed photo identification (driver's license, Mass ID, passport, work or military ID are accepted)
  • Proof of Social Security Number (driver’s license with SSN or signed Social Security card are accepted)

Prize claim period

Draw game prizes expire one year from the draw date. The last day of the extended claim period was September 30.

Claim center locations

Below are the addresses and phone numbers for Massachusetts State Lottery Commission claim centers, including its Dorchester Headquarters and Regional Offices:

MA Claim Center Locations
Location Address Phone
Dorchester Lottery Headquarters Massachusetts State Lottery Commission
150 Mount Vernon Street
Dorchester, MA 02125-3573
781-849-5555
Braintree Regional Office 1515 Washington Street
Braintree, MA 02184
781-849-5601
New Bedford Regional Office 200 Theodore H. Rice Boulevard
New Bedford Industrial Park
New Bedford, MA 02745
508-985-9892
Springfield Regional Office 383 Memorial Avenue, Century Plaza
West Springfield, MA
413-781-3880
Woburn Regional Office 11 Cummings Park Drive
Woburn, MA 01801
781-935-2668
Worcester Regional Office 151 W. Boylston Drive
Worcester, MA 01606
508-755-7855

Claim a prize by mail

Prizes of $50,000 and under may be claimed by mail. Complete the claim form and send it with your signed ticket to the address below.

Claims of over $600 also require copies of government-issued photo ID and proof of social security number in addition to the above documents.

Mail to:

Massachusetts State Lottery
P.O. Box 859036
Braintree, MA 02185-9036

Please allow extra processing time due to expected high mail volume.

Visit the Massachusetts Lottery page for numbers and information.

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Michigan

State coronavirus information

The economy has almost fully reopened, although bars may not serve patrons indoors. Minor restrictions remain in different areas of the state. On July 13, a mask mandate came into effect for public indoor spaces as well as outdoors if six feet of distance cannot be maintained.

Gov. Gretchen Whitmer issued a stay-at-home order on March 24 and launched a plan to begin reopening on April 27.

Is the Michigan Lottery office open?

Yes, all Lottery claim centers are open to the public for in-person claims of prizes over $600 and up to and including $99,999.99. An appointment is required - call 1-844-917-6325 to book your visit. There are six offices across the state, in Detroit, Grand Rapids, Lansing, Livonia, Saginaw, and Sterling Heights.

Players may also drop off claims without an appointment.

Prize claim options

Below are the current prize claim choices for tickets purchased in-store, depending on the amount won. There are multiple ways to redeem most prizes - read on for details on each option. If you have questions, please email onlinehelp@michiganlottery.com.

  • Prizes of $99,999.99 and under: claim by mail
  • Prizes of less than $600: cash at a retailer or claim by mail
  • Prizes of more than $600 through $99,999.99:
    • Claim by mail, or
    • At a claim center - in person by appointment or drop off claim without appointment, or
    • At a Secretary of State branch office, or
    • Northern Michigan and the Upper Peninsula: redeem at a Bank Claim Center
  • Prizes of $100,000 and above OR annuity prizes: please call the Lottery's public relations office 844-887-6836 and select option 2 to make an appointment to claim at headquarters in Lansing
  • Prizes that expired during Stay Home, Stay Safe: If your ticket expired during Michigan's stay-at-home order, please mail in your claim

Prize claim documentation

For all claims, winners will need their signed original ticket. For claims greater than $600, winners will need to bring the following:

  • Signed original winning ticket
  • Completed Ticket Receipt Form
  • Valid, current government-issued photo identification (e.g. driver's license or state ID)
  • Social Security Card (same name as on photo ID)

In-person claims by appointment

Prizes above $600 through $99,999.99 may be claimed at any lottery office by appointment only from Monday-Friday, 7:45am-4:30pm. Please call 1-844-917-6325 to book.

Prizes of $100,000 and above OR annuity prizes must be claimed at lottery headquarters at 101 E. Hillsdale Street in Lansing by appointment only. Please call 844-887-6836 and selection option 2 to reserve a time.

Vulnerable claimants

Appointments on Monday, Wednesday, and Friday from 7:45am to 9:45am are reserved for vulnerable visitors, including those who are over 60, pregnant, or have chronic health issues. If you would like one of these appointments, please let the lottery know when you call.

Appointment process

The Lottery has implemented safety measures for appointments, including frequent surface disinfection, face masks, social distancing, and partitions on counters. This is the procedure for visitors:

  • No more than 10 winning tickets may be processed at an appointment
  • Stay in your vehicle until your appointment time
  • A greeter will let each visitor in when it is their turn
  • Maintain social distancing and follow signage and floor markings
  • Bring and wear a face mask or covering
  • No one will be allowed into the office with the winner, unless the winner requires assistance
  • If you feel unwell, do not visit a claim center

Drop-off claims

Winners may drop off prize claims of more than $600 at a claim center without an appointment. Claims are accepted Monday through Friday from 8:00 am to 4:30 pm. You may drive or walk up to drop off your completed documentation and ticket.

Drop-off claims are not processed on the same day; prize checks will be mailed to the winner at the address on the Ticket Receipt Form.

Here's the procedure for drop-off claims:

  • Bring the required documentation (see above). If possible, fill in the Ticket Receipt Form before you arrive
  • Follow signs for drop-offs when you arrive
  • Maintain social distancing (at least six feet) and follow signage and markings
  • Stay in your vehicle as much as possible
  • Do not form lines or groups
  • Staff will provide instructions and Ticket Receipt Forms and verify winner ID
  • Winners complete the paperwork and submit it at the claim center
  • Staff will assess documents, make copies of ID, and provide a copy of the Ticket Receipt Form
  • The lottery will mail a check to the winner's address provided on the Ticket Receipt Form

Lottery claim centers

The Lottery offices below are open to process eligible winning tickets:

  • In person by appointment: Monday through Friday from 7:45 am to 4:30 pm
  • Drop-off without an appointment: Monday through Friday from 8:00 am to 4:30 pm
Michigan Lottery Regional Offices
Location Address Phone
Detroit Cadillac Place
3060 W. Grand Boulevard
Suite L-600
Detroit, MI 48202
313-456-4040
Grand Rapids 3391-B Plainfield Ave. NE
Grand Rapids, MI 49525
616-364-3372
Lansing 101 E. Hillsdale Street
P.O. Box 30023
Lansing, MI 48909
517-335-5600
Livonia 33231 Plymouth Rd.
Livonia, MI 48150
734-266-3769
Saginaw Jerome T. Hart State Office Building
411 E. Genesee Avenue
Saginaw, MI 48607
989-758-1670
Sterling Heights 34700 Dequindre Road
Sterling Heights, MI 48310
586-939-2300

Secretary of State offices

The Michigan Lottery and Michigan Secretary of State have created five branch offices to process claims for prizes larger than $600, and up to and including $50,000.

These locations do not issue checks; winners will receive their payments via ACH electronic funds transfer to their bank account the next business day.

Michigan Secretary of State Offices
Location Address
Escanaba Delta CP Branch #381
305 Ludington St
Escanaba, MI 49829
Grayling Grayling- Branch #350
2384C S I-75 Business Loop
Grayling, MI 49738
Houghton Houghton- Branch #382
902 Razorback Dr.
Houghton, MI 49931
Marquette Marquette- Branch #387
2025 US 41 W
Marquette, MI 49855
Sault. Ste. Marie Sault Ste Marie- Branch #374
2700 Davitt St
Sault Sainte Marie, MI 49783

Claim periods

Winning tickets are valid for one year from the drawing date.

Claim a prize by mail

Prizes up to $99,999.99 may be redeemed by mail. You'll need these documents:

  • Signed winning ticket
  • Completed Ticket Receipt Form
  • Copy of your Social Security card
  • Copy of a valid government-issued photo ID (e.g. driver's license or state ID)

Send documents to:

Michigan Lottery
Attn: Claim Center
101 E. Hillsdale
P.O. Box 30023
Lansing, MI 48909

Visit the Michigan Lottery page for numbers and information.

If you live in Michigan, don't forget you can play online. Then your winnings will be automatically paid into your account without having to make a claim.

  Buy Tickets
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Minnesota

State coronavirus information

The state began its third phase of reopening on June 10 and minor restrictions are in place; nightclubs, music and sports venues remain shut. Gov. Tim Walz's stay-at-home order began on March 27 and the state started to gradually reopen on April 27.

Is the Minnesota Lottery office open?

Yes, MN Lottery offices are open for in-person prize claims of $600 and above. The Lottery encourages players to continue to claim prizes up to $50,000 by mail. Retailers may also be able to pay out wins below $600.

Prizes of $600, up to and including $50,000 may be claimed at any of the five Lottery offices: Detroit Lakes, Marshall, Owatonna, Roseville or Virginia.

Prizes over $50,000 must be claimed at Lottery headquarters in Roseville.

Opening hours (may vary): The Roseville headquarters is open Monday through Friday from 8:00 am to 4:30 pm. The offices in Detroit Lakes, Marshall, Owatonna and Virginia are open Monday through Friday from 9:00 am to noon and 1:00 pm to 4:00 pm CT.

Make an appointment: Hours may change - the Lottery recommends that winners schedule a time to visit. To make a booking, discuss the claim procedure, or learn more about claim options, call 888-568-8379 or 651-635-8273. You may also call your nearest office (see below).

In-person prize claim process

  • Stay at home if you feel sick
  • Bring your original winning ticket signed on the back, and a completed claim form
  • Visitors must wear a mask and keep a minimum distance of six feet apart from others
  • Where possible, the winner should visit the office alone
  • Only one winner will be able to enter the office at a time
  • Offices do not sell tickets

Lottery office locations

The Minnesota Lottery's headquarters is in Roseville. There are also four regional offices throughout the state. The Lottery recommends scheduling an appointment before visiting. Call 888-568-8379 or 651-635-8273 or call your closest office direct.

Opening hours (may vary): The Roseville headquarters is open Monday through Friday from 8:00 am to 4:30 pm. The Detroit Lakes, Marshall, Owatonna and Virginia locations are open Monday through Friday from 9:00 am to noon and 1:00 pm to 4:00 pm CT.

MN Lottery Office Locations
Location Address Phone
Minnesota Lottery Headquarters, Roseville 2645 Long Lake Road
Roseville, MN 55113
651-635-8273
Detroit Lakes Regional Office 1641 Highway 10 W
Detroit Lakes, MN 56501
218-846-0700
Marshall Regional Office 750 West College Drive
Marshall, MN 56258
507-537-6041
Owatonna Regional Office 205 Cedardale Drive
Owatonna, MN 55060
507-444-2400
Virginia Regional Office 130 Chestnut Street E
Virginia, MN 55792
218-748-2450

Other ways to claim a prize

Players may claim prizes up to and including $50,000 through the mail, and retailers can cash tickets below $600.

Claim periods

Prizes for draw games expire one year from the date of the winning draw. Scratch tickets expire one year from the game's official end date.

Claim a prize by mail

To claim a prize of up to $50,000 by mail, send your signed ticket to the lottery at the address below.

Winners of $600 and above must also include a completed claim form.

Mail to:

Minnesota State Lottery
P.O. Box 131000
Roseville, MN 55113

Powerball multi-draw ticket refunds

Following Powerball's changes to the starting jackpot and minimum rollovers, the Lottery is offering a refund on Powerball multi-draw tickets purchased on or before 5:00 pm on April 2. Players are eligible for a refund of the price of all remaining drawings after April 8 through the expiration of the ticket.

Players may still keep their tickets and they will be able to claim any prizes won, based on the new changes.

If you have questions, please call 651-635-8273.

To receive a refund, print and fill out a claim form:

Download Refund Form

You may also complete a refund form online.

Along with your refund form, send a copy or photo of the front of your multi-draw Powerball ticket (NOT the original ticket) to:

Powerball Multi-Draw Refund
Minnesota Lottery
P.O. Box 131000
Roseville, MN 55113

The Lottery must receive your refund claim on or before December 31, 2020.

Please allow 4-6 weeks for processing.

Mega Million multi-draw tickets

The Minnesota Lottery is encouraging players with multi-draw tickets for drawings on or after April 7 to keep them in case refunds are offered in the future.

Visit the Minnesota Lottery page for numbers and information.

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Mississippi

State coronavirus information

Mississippi has reopened most of its economy and currently has only minor restrictions. However, following increased cases of COVID-19, Gov. Tate Reeve paused further reopening on July 1. The governor had placed the state under a safer-at-home order from April 27 to May 11.

Is the Mississippi Lottery office open?

The Lottery claims center in Flowood is open for in-person prize claims. “We are looking forward to seeing our winners in person again,” said MLC President Tom Shaheen. “Some players have taken advantage of our mail-in claims program, which has always been available for player convenience, while others have been waiting for us to reopen. Winners should anticipate the process taking longer than under normal conditions.”

The claims center is open from 9:00 am to 5:00 pm Monday through Friday. It will stop taking new claims at 4:30 pm. Its address is:

Mississippi Lottery Headquarters
1080 River Oaks Drive
Building B-100
Flowood, MS 39232

Social distancing procedures will be in place, including the following:

  • Winners will need to sign in when they arrive and provide their cell phone number for staff to contact them when it's their turn to go into the claims center
  • Only one winner at a time will be able to enter the claims center. Other visitors must wait in their vehicles until they are called
  • Everyone is required to wear a mask or facial covering inside the claims center
  • Winners will need their signed ticket, and if the prize is $600 or more, they will require a completed claim form and identification with photo, name, signature, age, and Social Security Number

Other ways to claim: Winners may claim prizes under $600 at a retailer. All tickets worth less than $100,000 may be redeemed by mail - see details below. Prizes of $100,000 and above must be claimed at lottery headquarters in Flowood.

If you have questions about games and numbers, please call the Player Services Hotline at 601-487-1355 and choose option 2.

Claim periods

The deadline to claim a prize is 180 days from the draw date, or 90 days from the date the game ends for instant win tickets. Allow plenty of time because the Lottery must receive your claim by the deadline; a postmark is not enough.

Claim a prize by mail

To claim a prize under $600, complete the back of the ticket and mail it to the lottery at the address below.

For prizes from $600-$99,999, send the following to the lottery:

  1. Original signed ticket
  2. Completed winner claim form
  3. Copy of identification that includes your photo, name, signature, age, and SSN

Mail to:

Mississippi Lottery Corporation
P.O. Box 321462
Flowood, MS 39232

Visit the Mississippi Lottery page for numbers and information.

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Missouri

State coronavirus information

The state completed reopening on June 16, although local authorities may regulate if necessary. Gov. Mike Parsons introdued a stay-at-home order on April 6 and Missouri began reopening on May 4 with the “Show Me Strong Recovery” plan.

Is the Missouri Lottery office open?

Yes, all lottery offices - St. Louis, Jefferson City, Kansas City, and Springfield - are open for in-person claims of over $600 by appointment only.

Other ways to claim: Tickets of any amount may be mailed to the Lottery, and prizes of $600 and below may be cashed at a retailer.

In-person claims procedure

Prizes from $600.01 up to $35,000 can be paid at the office on the day of the claim; amounts more than this require around two weeks from the claim date to be paid out.

Make an appointment online or call your nearest lottery office. The following numbers are for appointments only:

Missouri Lottery Offices
Office Address Phone (appointments only) Hours
St. Louis 1831 Craig Park Ct.
St. Louis, MO 63146
314-985-7363 Monday-Friday 8am-12pm & 1pm-4:30pm
Jefferson City P.O. Box 1603
1823 Southridge Drive
Jefferson City, MO 65109-1603
573-291-7074 Monday-Friday 8am-12pm & 1pm-4:30pm
Kansas City 3630 Arrowhead Ave.
Independence, MO 64057
816-308-9046 Monday-Friday 8am-1pm & 2pm-4:30pm
Springfield 1506 E. Raynell Place
Springfield, MO 65804
417-234-1197 Monday-Friday 8am-1pm & 2pm-4:30pm

Social distancing measures are in place and claims will probably take longer than previously. There are no restrooms available to visitors. Claim form packets will be available by the building entrance; follow the instructions in the packet to complete your claim. The lottery may stop processing claims before the office closing time if they cannot safely complete all claims in time.

What to bring to claim:

  • Signed winning ticket
  • Winner claim form
  • Government-issued photo identification (such as driver's license)
  • Tax Form W-9

Claim periods

Draw game prizes expire 180 days after the date of the drawing. For Scratchers games, expiration dates vary.

Claim a prize by mail

Prizes of any value may be redeemed by mailing the completed and signed winning ticket to the lottery at the address below. If you've won $600.01 or above, you'll need to include:

  • Original winning ticket (complete information on back and sign)
  • Completed claim form
  • Copy of government-issued photo identification (e.g. driver's license)
  • Completed IRS Form W-9

Send your documents to the following address:

Ticket Redemption
Missouri Lottery
P.O. Box 7777
Jefferson City, MO 65102-7777

Visit the Missouri Lottery page for numbers and information.

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Montana

State coronavirus information

The state has fully reopened with only minor restrictions still in place. On July 15, Gov. Steve Bullock ordered that face coverings must be worn in some public spaces. The governor's stay-at-home order came into effect on March 28 and expired on April 26, with some businesses reopening on April 27. Restaurants, bars and casinos restarted on May 4 with fewer patrons. Schools began in-person classes on May 7.

Is the Montana Lottery office open?

The lottery lobby is closed to the public from Saturday, March 28 until further notice. Prize claims will be handled entirely by mail during this time, and winners will continue to be paid. Another option is to keep your signed ticket in a secure place and claim in person at a later time.

Lottery drawings and Player's Club drawings will continue to be held as usual.

Claim periods

Prizes for all lotto draw games must be claimed within six months of the winning draw date. Prize for all Scratch games must be claimed within six months from the official end of the game.

Claim a prize by mail

Here's what you need to send to the lottery to claim a prize:

  1. Signed winning ticket with your name, address and phone number printed on the back
  2. Completed claim form
  3. If the prize is $600 or more, also include a copy of a valid form of photo ID, e.g. driver's license

Mail your documents to the address below:

Montana Lottery
P.O. Box 6073
Helana, MT 59604-6073

Claims will be received by a lottery employee on the same business day they arrive.

Visit the Montana Lottery page for numbers and information.

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Nebraska

State coronavirus information

On June 22, most of the state began the third phase of reopening the economy; minor restrictions are in place depending on region, and nightclubs and movie theaters remain shut statewide. Gov. Pete Ricketts never issued a stay-at-home order; on April 29 he announced plans to lift restrictions on parts of the state.

Are the Nebraska Lottery offices open?

Yes, Lottery headquarters in Lincoln and regional claim centers in Grand Island, Norfolk, North Platte, Omaha and Scottsbluff are open to process in-person claims. Hours may be limited and some locations require an appointment. Please keep the number of people accompanying the winner to a minimum to allow social distancing.

The lottery encourages winners of up to $19,999 to claim by mail - see details below. Prizes up to $500 can be claimed at any lottery retailer in the state. Prizes of $20,000 and above must be claimed in person in Lincoln.

Winners will need a driver's license or another type of photo identification when claiming.

Nebraska Lottery Offices
Claim Center Address Phone Hours
Lottery Headquarters, Lincoln 137 NW 17th Street 402-471-6100 Monday-Friday
8:00am-5:00pm
Grand Island
Nebraska State Fair Office
501 E. Fonner Park Rd, Suite 200 308-382-1620 Monday-Thursday
8:30am-12:00pm &
1:00pm-4:30pm
Call ahead to confirm hours
Norfolk 304 North 5th, Suite D 402-370-3333 Monday-Friday
8:00am-12:00pm
North Platte Craft State Building Office
200 South Silber
Call 308-535-8291 to make an appointment Monday-Friday
8:00am-12:00pm
Omaha 1313 Farnam
Nebraska State Office Building
402-595-2065 Monday-Friday
8:00am-4:30pm
Scottsbluff 505A Broadway, Suite 800 Call 308-632-1201 or 308-632-1205 to make an appointment Monday, Wednesday & Friday
9:00am-12:00pm
Appointment required

Claim periods

Lotto game prizes may be claimed for 180 days from the draw date, and for Scratch games up to 180 days from the game closing date.

Claim a prize by mail

For wins up to $500, complete the back of your ticket and send to the address below.

For claims of $500 and above, fill out a claim form and send it along with the ticket to:

Nebraska Lottery Prize Claim
P.O. Box 95145
Lincoln, NE 68509-5145

Visit the Nebraska Lottery page for numbers and information.

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New Hampshire

State coronavirus information

New Hampshire has completed reopening, with safety guidelines and minor restrictions in place. Gov. Chris Sununu's stay-at-home order ran from March 27 through May 31, but many businesses were allowed to reopen from May 11 on a restricted basis.

Is the New Hampshire Lottery office open?

Yes, the sales office is open for in-person prize claims. All visitors must wear masks. Players will need their signed winning ticket, government-issued photo ID and proof of Social Security Number, and fill out a claim form. The Lottery will provide a receipt for the claim.

Claims submitted Monday through Thursday will be processed within 24 hours and the Lottery will mail checks. Claims made on Friday will be processed early the following week.

Tickets may be purchased via the vending machines in the Lottery office.

Other ways to claim: Prizes of all amounts may also be claimed by mail (see below) and retailers are able to cash tickets below $600.

If you have questions, call the Lottery Monday through Friday from 8:00 am to 4:00 pm at 603-271-3391 or email webmaster@lottery.nh.gov.

Claim periods

All prizes must be redeemed within one year of the date of the win.

Claim a prize by mail

For wins under $600, complete the back of your ticket and send it to the address below.

For prizes of $600 and above, you will need to send the following:

  1. Signed and completed ticket
  2. Completed claim form
  3. A copy of government-issued photo ID (e.g. driver's license)
  4. A copy of a form of proof of Social Security Number

Mail to:

Attn: Claims
New Hampshire Lottery
14 Integra Drive
Concord, NH 03301

Please allow 5-8 business days for your claim to be processed.

Visit the New Hampshire Lottery page for numbers and information.

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New Jersey

State coronavirus information

Moderate restrictions are still in effect in the state. Bars, nightclubs, movie theaters, gyms, and music and sporting venues remain closed. New Jersey requires face coverings to be worn in indoor public spaces, as well as outdoors if social distancing cannot be adhered to.

Gov. Phil Murphy issued a stay-at-home order on March 21 and gradual reopening started on May 2.

Is the New Jersey Lottery office open?

The NJ Lottery headquarters at 1333 Brunswick Ave., Lawrence Township, is open for in-person prize claims by appointment only. Call 1-800-222-0996 to book a time to visit Monday through Friday from 8:30 am to 4:30 pm.

No walk-ins are accepted. Visitors to the office must wear a mask. Claimants will receive a check in the mail in four to six weeks.

Winners can also leave claims in the drop box next to the lobby Lottery headquarters in Lawrence; the drop box is available Monday through Friday from 8:30am-4:30pm.

Other ways to claim: Prizes of $599.50 and below can be claimed at retailers. Claims for $600 and up can be made by mail - see below.

Claim periods

The normal expiration date is one year from the draw date for draw games and one year from the official game end date for scratch-offs.

Due to the pandemic, Executive Order 170 extended the expiration date for winning tickets. Players currently have one year and 30 days to claim a prize after the draw date or game end.

Tickets purchased between March 19, 2019 and October 16, 2019 and scratch-offs that ended within this period were given a claim extension. Tickets with an extension that are over one year old will now expire on Monday, November 16, 2020.

Claim a prize by mail

To claim by mail, complete the back of your ticket and fill out a claim form. Make a copy of the documents and then send the originals to the address below.

New Jersey Lottery
Attn: Validations
P.O. Box 041
Trenton, NJ 08625-0041

Visit the New Jersey Lottery page for numbers and information.

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New Mexico

State coronavirus information

Much of the state's economy has reopened, but bars, nightclubs, movie theaters, and music and sports venues remain closed and dine-in service in restaurants is prohibited indoors. Wearing a face mask is required in public places.

Gov. Michelle Lujan Grisham introduced a stay-at-home order on March 24; many non-essential businesses reopened in a limited capacity on May 1 under a new public health order.

Is the New Mexico Lottery office open?

Yes - if you've won more than $600, you may claim in person at Lottery headquarters in Albuquerque by appointment. To schedule a time, please call 505-342-7561 between 8:00 am and 5:00 pm MST, Monday through Friday.

New Mexico Lottery Headquarters
4511 Osuna Rd. NE
Albuquerque, NM 87109

Please note that visitors must wear masks at claim center appointments.

Other ways to claim

Here are the options to claim NM Lottery prizes, depending on how much you've won. There are multiple ways to claim most prizes - read on for details.

  • Prizes of $99,999 and below: claim by mail
  • Prizes of $600 and under: cash at a retailer
  • Prizes of $601 through $99,999: claim by mail or in person at the claim center by appointment
  • Prizes of $100,000 and up: claim in person in Albuquerque by appointment. Payment of $1 million and above may take three weeks or more from the date the ticket is validated

If you have questions, contact Lottery Customer Service by email at custservice@nmlottery.com or call 505-342-7565 between 8:00 am and 5:00 pm Monday through Friday.

Claim periods

Draw game prizes must be claimed within 90 days of the date of the drawing; Scratchers prizes must be claimed within 90 days of the game end date.

Claim a prize by mail

All winnings up to and including $99,999 can be claimed via mail. Claims must be postmarked on or before the prize expiration date.

For prizes of $600 and below, mail your signed original winning ticket to the Lottery.

For amounts over $600, send a completed claim form along with the signed ticket.

Mail to:

New Mexico Lottery
P.O. Box 93190
Albuquerque, NM 87199-3190

Visit the New Mexico Lottery page for numbers and information.

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New York

State coronavirus information

On July 20, New York City became the last region of the state to enter Phase 4 of reopening. However, indoor restaurant service is still prohibited and businesses such as bars, gyms and movie theaters remain closed. New York also requires visitors from higher-risk states to quarantine for 14 days.

Gov. Andrew Cuomo put his PAUSE stay-at-home order in place on March 22. On May 15, the state's 10 regions started a four-stage plan to reopen, on the condition of meeting seven requirements.

Are New York Lottery offices open?

Yes, NY Lottery Customer Service Centers are open for in-person prize redemption by appointment only. Claimants can make a booking online and select the center they wish to visit. No walk-ins are allowed. Face masks must be worn inside the building.

All winning tickets will be processed at the center unless the prize is a jackpot, a Mega Millions win above $500,000, or a Powerball win of $50,000 or more - these claims will be sent to the Schenectady office to be processed.

Winners should make a copy of the ticket and claim form for their records.

How to claim prizes of $600 and under:

  • At a retailer
  • At a Lottery Customer Service Center by appointment
  • By mail

All claims require the winning ticket. To claim at a center or by mail, you'll also need a claim form with steps 1-11 completed and a valid government-issued ID.

How to claim prizes of $601 and up:

  • At a Lottery Customer Service Center by appointment
  • At a local Prize Center
  • By mail

All claims require the winning ticket, a fully completed claim form, a valid government-issued ID, and a valid Social Security Number or FEIN.

NY Lottery Customer Service Centers
Office Address
Buffalo 165 Genesee Street
Buffalo, NY 14203
Fishkill 18 Westage Business Center
Hudson Valley Towne Center Suite 6
Fishkill, NY 12524
Long Island 45 South Service Road
Plainview, NY 11803
Schenectady One Broadway Center
PO Box 7500
Schenectady, NY 12305
Syracuse 620 Erie Blvd West
Syracuse, NY 13204

Claim periods

For draw games, prizes must be claimed within one year after the draw date. For scratch-offs, prizes must be claimed within one year from the end of the game.

Claim a prize by mail

You may claim a prize of any value by mail. Send your signed ticket to the address below. If your prize is $601 or more, you'll need to also include a completed claim form. Make a copy of the front and back of the ticket and claim form for your records; it is recommended to use registered mail for tracking. Also, make sure to include your return address.

Mail to:

New York Lottery
PO Box 7533
Schenectady, NY 12301-7533

Visit the New York Lottery page for numbers and information.

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North Carolina

State coronavirus information

The state has largely reopened, although bars, nightclubs, movie theaters, gyms, and music and sports venues are closed. On July 2, Gov. Roy Cooper vetoed three bills to reopen some businesses earlier than scheduled.

Cooper placed the state under a stay-at-home order on March 30; some restrictions were lifted on May 8 as Phase 1 of a three-part transition plan to reopen began.

Is the North Carolina Lottery office open?

Yes, all NC Education Lottery claim centers, located in Asheville, Charlotte, Greensboro, Greenville, Raleigh and Wilmington, are open to process prize claims in person. Their hours are 9:00 am to 5:00 pm, Monday through Friday.

Do you have questions about how to redeem a prize? A toll-free customer service line is available at 1-877-962-7529. Its hours are Monday-Friday from 8am-5pm. You may also email customersupport@mail.nclottery.com.

Below are the current claim options for winning tickets:

  • Prizes below $600 may be cashed at lottery retailers, any claim center, or by mail.
  • Tickets worth $600 to $99,999 may be redeemed at any claim center or by mail.
  • Winners of $100,000 and up will need to visit lottery headquarters in Raleigh in person to receive their check.

If you've won $600 or more, you'll need to bring a completed winner claim form, photo ID (with your name, signature and age), and your Social Security card to claim.

North Carolina Lottery Prize Claim Options
Prize Retailer Claim Center Raleigh HQ Mail
Below $600 Y Y Y Y
$600-$99,999 N Y Y Y
$100,000 & Up N N Y N

Safety measures at Lottery claim centers

Health measures are in place at Lottery offices. Employees and visitors are separated by a glass window. Staffers speak with visitors using a microphone and use a small slot to accept claim documents. All claim centers are cleaned throughout the day, following state and CDC protocols.

Here's what visitors need to know before attending a claim center:

  • Visitors must ensure social distancing by staying a minimum of six feet apart
  • Only a few visitors will be allowed into a claim center at once to maintain adequate space. Others will be requested to remain in their vehicles until their group is called
  • Everyone who enters a claim center must wear a mask or facial covering; lottery staff wear masks and gloves

Claim periods

The lottery has extended claim deadlines for all prizes expiring between March 10 and August 1. Players have until November 2, 2020 to redeem these tickets.

Normally, players have 90 days from the game's end date to claim scratch-off prizes, and 180 days from the draw date for draw games. If you are claiming by mail, the NCEL must receive your claim by the expiration date, so allow extra time.

Claim a prize by mail

You may claim prizes of $600 to $99,999 by mail. The Lottery must receive your claim by the ticket's expiration date, so allow adequate time.

The following documents are required:

  1. Original signed ticket
  2. Completed claim form
  3. Copy of photo ID verifying your name, signature and age
  4. Copy of your social security card

Send documents to:

NCEL
PO Box 41606
Raleigh, NC 27629-1606

Powerball and Mega Millions multi-draw ticket refunds

Following the Powerball and Mega Millions changes to the starting jackpot and minimum rollovers, the Lottery is offering a refund on multi-draw tickets that meet the following conditions:

  • Powerball: Any multi-draw ticket purchased on or before April 2, 2020 is eligible for a refund of the price of all remaining drawings after March 25 through the expiration of the multi-draw ticket.
  • Mega Millions: Any multi-draw ticket purchased on or before April 3, 2020 is eligible for a refund of the price of all remaining drawings after April 3 through the expiration of the multi-draw ticket.

Players may still keep their tickets after requesting a refund and they will be able to claim any prizes won, based on the new changes.

If you purchased a multi-draw ticket, please call the Customer Service helpline at 877-962-7529 or follow the steps below to mail in a claim.

To receive a refund, print and fill out a claim form:

Download Powerball Refund claim form

Download Mega Millions Refund claim form

Along with your refund claim, send a copy or photo of the front of your multi-draw ticket (NOT the original ticket) to either the Powerball or Mega Millions address below.

Powerball claims: Mail your form and copy of your ticket to:

Powerball Multi-Draw
North Carolina Education Lottery
PO Box 41606
Raleigh, NC 27629-1606

The Lottery must receive your claim on or before December 31, 2020.

Mega Millions claims: Mail your form and copy of your ticket to:

Mega Millions Multi-Draw
North Carolina Education Lottery
PO Box 41606
Raleigh, NC 27629-1606

The Lottery must receive your claim on or before December 31, 2020.

Visit the North Carolina Lottery page for numbers and information.

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North Dakota

State coronavirus information

The state has reopened, with the exception of concert and sports venues, which remain closed. Gov. Doug Burgum never issued a stay-at-home order; he allowed most businesses that had closed, such as restaurants and salons, to open their doors again on May 1 with enhanced safety measures.

Is the North Dakota Lottery office open?

Yes, the lottery continues to operate as usual. All prizes may be claimed by mail (see below for details), and retailers are able to redeem wins of $599 and below.

Players may also take winning tickets of $600 and up to the lottery's office in person between 8am-5pm Monday through Friday (closed on state holidays). The address is:

1050 East Interstate Avenue, Suite 200
Bismarck, ND 58503

Claim periods

The deadline to claim prizes is 180 days from the winning draw date.

Claim a prize by mail

Prizes of any amount can be claimed by mail - here's how:

  1. Complete and sign the back of the winning ticket
  2. For prizes of $600 and up, you'll also need to fill out a claim form
  3. Make copies of the front and back of the ticket and claim form for your records
  4. Send the originals to the address below. Registered mail is recommended.

North Dakota Lottery
PO Box 204
Bismarck, ND 58502-0204

Note: If more than one person has won the prize, contact the lottery at 701-328-1574 before making the claim.

Powerball multi-draw ticket refunds

Following Powerball's changes to the starting jackpot and minimum rollovers, the lottery is offering a refund on multi-draw tickets that meet the following requirements:

  • A multi-draw ticket purchased on or before April 9, 2020 is eligible for a refund of the price of remaining drawings from April 11 through May 9.

Please note that:

  • You should keep your ticket after requesting a refund - you can still claim any prizes won, based on the new prize structure
  • Tickets may only be submitted for a refund once
  • Refunds cannot be divided among multiple players
  • Players must be at least 18 years old to claim reimbursement
  • If you have any questions, please call the lottery at 1-877-635-6886 or 701-328-1574.

To request a refund:

  • Print and complete a Powerball Refund Form
  • Sign the back of your ticket (if you no longer have your ticket, see below)
  • Attach a copy of the front and back of your ticket (do not send the original ticket)

Send the form and copies of your ticket to:

North Dakota Lottery
Powerball Multi-Draw Refund
P.O. Box 204
Bismarck, ND 58502-0204

Your request must be postmarked no later than August 31, 2020.

Please allow 4-6 weeks for processing.

Don't have your ticket any more? If you no longer have your multi-draw ticket, you can still request a refund by completing a Powerball Refund Form and a Powerball Refund Affidavit. Send the form and affidavit to the address above.

The lottery will provide reimbursement in the form of $9.00 in promotional coupons which may be redeemed at lottery retailers for three single play/single draw Quick Pick Powerball with Power Play tickets (each a $3.00 value).

Visit the North Dakota Lottery page for numbers and information.

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Ohio

State coronavirus information

Minor restrictions are in place, with nightclubs, music and sports venues still closed. Gov. Mike DeWine issued a stay-at-home order on March 23, and Ohio began to reopen on May 1 with safety guidelines in place.

Is the Ohio Lottery office open?

No, all Ohio Lottery regional offices remain closed - here's how to redeem a winning ticket during this time:

  • Claim prizes up to $599 at a retailer
  • Claim prizes between $600 and $5,000 by mail
  • Claim prizes up to $5,000 at racinos

Claim a prize at a racino

Ohio's racinos are in the process of reopening. Most will be able to cash lottery tickets up to $5,000 for winners age 18 (in some cases 21) and above. Check with the venue directly to confirm availability and conditions.

You'll need to bring your winning ticket and valid ID.

All visitors must wear face masks indoors.

Belterra Park Cincinnati

6301 Kellogg Rd
Cincinnati, OH 45230

Phone: 513-232-8000

  • B Connected provides cashing services from 8:00 am - 4:00 am
  • $10 fee for each prize from $600-$5,000
  • Winners must have ticket and valid ID

Cedar Downs

1935 Cleveland Road
Sandusky, OH 44870
Location: Cleveland Road (US Route 6) at the entrance to the Cedar Point Causeway.

Phone: 419-626-6761

  • Ticket cashing every day from 11:00 am to 8:00 pm
  • $10 fee
  • Winners will receive a cash payout

Eldorado Gaming Scioto Downs

6000 South High Street
Columbus, OH 43207

Phone: 614-295-4700

  • Visitors must be 18 years old or above; if under 21, you must be escorted by security
  • Guest Services offers ticket cashing 24/7 and is located past the Veil Bar on the gaming floor
  • A valid photo ID is required

Hollywood Gaming at Dayton Raceway

777 Hollywood Blvd
Dayton, OH 45414

Phone: 1-844-225-7057

Hollywood Gaming at Mahoning Valley Race Course

655 North Canfield Niles Rd
Youngstown, OH 44515

Phone: 1-877-788-3777

Visitors must be 21 years old or above

JACK Thistledown Racino

21501 Emery Rd
North Randall, OH 44128

Phone: 216-662-8600

Ticket cashing available at the Swag Shop from 10am – 8pm daily

MGM Northfield Park

10777 Northfield Road
Northfield, OH 44067

Phone: 330-908-7625

  • Ticket cashing every day from 12:00 pm to 12:00 am
  • $10 fee (waived with player's card)
  • Winners will receive a cash payout

Miami Valley Gaming

6000 SR 63
Lebanon, OH 45036

Phone: 513-934-7070

  • Visitors must be 21 years old or above
  • $10 fee for prizes of $599 and above (free for Elite and Premiere MVG Club Members)

Claim a prize by mail

Prizes of any amount may be redeemed by mail. Sign and print your name on the back of your ticket and mail to the address below. For claims above $600, you'll also need to enclose a completed claim form .

Keep copies of the documents for your records and send the originals. Sending by registered or certified mail for tracking purposes is recommended.

Send to:

The Ohio Lottery
The Lausche Building - Room 452
615 West Superior Avenue
Cleveland, OH 44113

Claim periods

The lottery has extended the deadline to claim a prize. All prizes will be paid as long as winners submit their claim by mail or in person at any of the lottery's regional offices within 30 days of the governor lifting the state of emergency order.

Normally, draw game prizes expire 180 days from the draw date, scratch-off tickets expire 180 days from the game closing date, and EZPLAY prizes expire within 180 days of purchase.

Cash Explosion and MyLotto Rewards

Drawings and selection have been postponed until further notice due to COVID-19 safety measures. Keep your Entry tickets because they can be submitted when drawings restart. Tickets received after March 26 will be kept secure until drawings reopen. If you have questions, call the Game Show Bureau at 216-774-5687.

MyLotto Rewards catalog items other than gift cards have been temporarily suspended due to coronavirus-related difficulties with stock and shipping.

Visit the Ohio Lottery page for numbers and information.

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Oklahoma

State coronavirus information

The state economy has reopened with minor restrictions. Gov. Kevin Stitt never issued a statewide stay-at-home order, although local restrictions were in place until May 1. The governor launched a three-part reopening plan on April 24.

Is the Oklahoma Lottery office open?

The Lottery's Oklahoma City claim center will remain closed until further notice. Prizes of any value can be redeemed by mail - see below for details.

Tickets worth up to $600 may be cashed at a lottery retailer.

For prizes above $600, the lottery now offers a remote cashing with scheduled check pick-up option. Please contact the Claims Office at 405-522-7700 for details. You will need to email copies of documentation and make an appointment to collect your check in person. At the appointment, stay in your vehicle and call the office for the next steps.

Claim periods

Prizes must be claimed within 180 days from the draw date.

Claim a prize by mail

For prizes up to $600, sign and fill out the back of the ticket and send it to the lottery at the address below.

For prizes above $600, you will need to send:

  1. Original completed and signed ticket
  2. Completed claim form
  3. Copy of your government-issued photo ID
  4. Copy of your social security card or official tax document with your SSN

Send to:

Oklahoma Lottery Headquarters
P.O. Box 548810
Oklahoma City, OK 73154-8810

Visit the Oklahoma Lottery page for numbers and information.

Go to: ^ Return to top of page

Oregon

State coronavirus information

The state has reopened, although moderate restrictions remain in place; movie theaters, nightclubs, and music and sports venues are still closed. Face coverings are required outdoors and groups of more than 10 people are prohibited indoors. Gov. Kate Brown issued a stay-at-home order on March 23 and allowed gradual reopening from May 1, starting with non-urgent medical procedures.

Is the Oregon Lottery office open?

The lottery's Salem and Wilsonville offices are closed. Winners should claim prizes up to $50,000 by mail for the time being.

For prizes above $50,000, please call 503-540-1000 to make an appointment to claim at the lottery's Salem office.

The play on video lottery terminals was disabled on March 17th due to the order to close bars and restaurants.

Claim periods

Most prizes can be claimed within a year from the draw date. For Scratch-its, winners have a year from the game's end date to claim.

Claim a prize by mail

Fill out and sign the back of your ticket and send it along with a completed claim form to the address below.

Oregon Lottery
PO BOX 14515
Salem, OR 97309

Visit the Oregon Lottery page for numbers and information.

If you live in Oregon, don't forget you can play online. Then your winnings will be automatically paid into your account without having to make a claim.

  Buy Tickets
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Pennsylvania

State coronavirus information

The state has moderate restrictions varying by region; masks are required outside the home. Gyms, nightclubs and music and sports venues are still shut. On July 2, amid rising cases, Allegheny County prohibited in-person service at restaurants, bars and casinos and banned groups larger than 25 people.

Gov. Tom Wolf implemented a stay-at-home on April 1, and the state began gradually reopening on May 1; restrictions were first eased for outdoor activities, followed by the reopening of 24 counties starting May 8.

Is the Pennsylvania Lottery office open?

Yes, all PA Lottery Area Offices are open to process in-person claims by appointment only, Monday through Friday from 9:30 am to 3:30 pm.

Lottery Headquarters in Middletown remains closed to the public until further notice.

One winner will be allowed into the building at a time and visitors must wear a mask.

To schedule an appointment, please call your nearest office:

Pennsylvania Lottery Offices
Office Address Phone
Clearfield 1000 Leonard St.
Clearfield, PA 16830
814-765-0536
Erie 4802 Pittsburgh Ave.
Erie, PA 16509
814-835-2423
Harrisburg 1200 Fulling Mill Road, Suite 2
Middletown, PA 17057
717-702-8230
Lehigh Valley 555 Union Blvd., Suite 5
Allentown, PA 18109
610-807-3319
Philadelphia 700 Packer Ave.
Philadelphia, PA 19148
215-952-1123
Pittsburgh 1424 Western Ave.
Pittsburgh, PA 15233
412-770-2760
Wilkes-Barre 49 South Washington St.
Wilkes-Barre, PA 18701
570-826-2091

Prizes may also be claimed by mail - see details below.

All draws will continue to take place.

If you have questions on how to claim a prize or other matters, please email RA-RVPALOTTCUSTSERV@pa.gov.

Claim periods

Draw game prizes may be claimed up to one year from the draw date. Scratch-off prizes may be claimed up to one year after the game's end-sale date. Fast Play wins expire one year from the purchase date.

Claim a prize by mail

To claim by mail, complete and sign the back of your ticket and send it to the Lottery at the address below. Your claim must be postmarked before the ticket expires (see above).

If the prize is over $600, you'll also need to fill out and send a claim form along with the ticket:

Pennsylvania Lottery
ATTN: CLAIMS
1200 Fulling Mill Road, Suite 1
Middletown, PA 17057

W-2G tax form

To print a W-2G form please log in to your Pennsylvania Department of Revenue account using your e-Signature details, or register if you do not have an account:

Log in to download W-2G tax form

To view the form: 1) Choose "View W-2Gs", 2) Select the Tax Year you want to see, and 3) Click to view the W-2G.

Cash 5 update

The Lottery has eliminated the Cash 5 game's minimum starting jackpot amount. Instead, the Lottery will determine the new top prize level and announce it before each draw.

The changes were announced on Saturday, April 18 and came into effect after the jackpot was won on April 19. The Cash 5 previous minimum jackpot was $125,000.

The adjustment has been made due to a decline in ticket sales as Pennsylvanians stay at home. The jackpot will be adjusted to ensure it is supported by ticket sales levels.

“Many Lottery players in the Commonwealth are staying at home, and as can be expected, this is affecting lottery game sales,” said Pennsylvania Lottery Executive Director Drew Svitko. “Just as other businesses are forced to make adjustments during this time of uncertainty, the Pennsylvania Lottery also has to make changes in order to ensure that our games continue to generate funding for the vital programs that Pennsylvania seniors rely on.”

Visit the Pennsylvania Lottery page for numbers and information.

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Rhode Island

State coronavirus information

The state began Phase 3 of its reopening plan on June 30 and minor restrictions are in place. Nightclubs, movie theaters, and concert and sporting venues are still closed. Gov. Gina Raimondo issued a stay-at-home order on March 28 and allowed the state to gradually reopen from May 9.

Is the Rhode Island Lottery office open?

The lottery is now allowing all prizes to be claimed by mail; see details below. Previously, prizes of $600 and above were required to be claimed in-person at Lottery Headquarters in Cranston. Prizes under $600 may still be claimed at a retailer, or by mail.

If you have any questions, please contact the lottery at 1-401-463-6500.

Claim periods

All winning tickets must be redeemed within one year of the draw date.

Claim a prize by mail

To claim by mail, you will need to send the following to the lottery:

  1. Original winning ticket, signed on the back
  2. Your full address
  3. Your telephone number
  4. A copy of a government-issued photo ID
  5. A copy of your social security card or a valid document that shows your SSN. If you cannot provide this, you must complete and send an IRS W-9 form (see forms link at top of page).

Mail your signed ticket and the required information to:

Rhode Island Lottery
1425 Pontiac Avenue
Cranston, RI 02920
Attention: Validations Department

The lottery will mail prize checks to the address provided.

Visit the Rhode Island Lottery page for numbers and information.

Go to: ^ Return to top of page

South Carolina

State coronavirus information

The state has minor restrictions, and nightclubs, bars, movie theaters, and music and sports venues remain closed. On July 10, Gov. Henry McMaster announced that restaurants could not sell alcohol after 11 pm. The governor ended the mandatory work-or-home order on May 4 and allowed the resumption of outdoor dining service.

Is the South Carolina Education Lottery office open?

Yes, the Lottery's Columbia Claims Center is open for in-person prize claims of any amount. Hours are from 8:30 am to 5:00 pm, Monday through Friday. Please arrive before 4:00 pm so there is time for verification.

Columbia Claims Center
1309 Assembly Street
Columbia, SC 29201

Phone: 803-253-4004

What to bring to the Claims Center:

For prizes of $500 and below, bring the winning ticket, signed on the back.

For prizes above $500, you'll need to provide:

  1. Signed ticket
  2. Completed claim form
  3. Photo ID (e.g. driver's license, passport, military, or state ID)

Other ways to claim: Claim amounts of $100,000 or under by mail (see below); tickets up to $500 may be redeemed at Lottery retailers.

Claim periods

The lottery extended the time to claim winning tickets that were set to expire while the Claims Center was closed. The extended claim period will end on August 31, 2020.

  • Draw game prizes that expired between March 17 and April 9, 2020 may be claimed until August 31, 2020 - it is required to submit these ticket(s) to the Claims Center
  • Draw game prizes expiring between April 10 and August 30, 2020 may be claimed until August 31, 2020
  • Scratch-off prizes expiring between March 17 and August 31, 2020 may be claimed until August 31, 2020.

Normally, draw game tickets expire 180 days from the draw date, and scratch-offs expire 90 days from the end of game date.

Claim a prize by mail

To claim a win of $100,000 or below by mail, you'll need the following:

  1. Completed original ticket
  2. Completed claim form
  3. Copy of a photo ID (e.g. driver's license, passport, military, or state ID)

Send to:

S.C. Education Lottery
P.O. Box 11039
Columbia, SC 29211-1039

Visit the South Carolina Lottery page for numbers and information.

Go to: ^ Return to top of page

South Dakota

State coronavirus information

The state has reopened with minor restrictions in effect, after Gov. Kristi Noem launched a "Back to Normal" plan on April 28. Noem never issued a stay-at-home order, although some cities imposed restrictions.

Is the South Dakota Lottery office open?

Yes, lottery validation centers are open with limited capacity for prize claims over $100. Here are their opening hours:

  • Pierre: Monday-Friday, 10am-4pm
  • Rapid City: Monday-Friday, 8am-4pm
  • Sioux Falls: Monday-Friday, 8am-4pm

Visitors are required to respect social distancing rules and instructions at each location.

Prizes of $100 and below may be claimed at a retailer.

All prizes other than jackpots may be claimed by mail - see below for details.

For jackpot wins and Mega Millions or Powerball second prizes, you will need to claim in person at a lottery office. Mega Millions and Powerball jackpots must be claimed in person at the Pierre validation center.

If you need to contact the lottery, please call 605-773-5770, leave a message, and your call will be returned as soon as possible.

Claim periods

Prize claim periods are 180 days after the date of the drawing for lotto tickets, and 180 days after the end date of the game for scratch tickets.

Claim a prize by mail

Fill out the required information on the back of the ticket, sign it, and send to the lottery at the below address. If you've won more than $100, you'll also need to mail a completed claim form:

South Dakota Lottery
711 E. Wells Avenue
Pierre, SD 57501

Allow at least 7-10 days for claims to be processed.

Visit the South Dakota Lottery page for numbers and information.

Go to: ^ Return to top of page

Tennessee

State coronavirus information

The state has moderate restrictions, depending on region. In early July, Nashville and Memphis and the surrounding counties reintroduced some restrictions, including closing bars.

Gov. Bill Lee lifted his stay-at-home order on April 30 and the state cautiously began to reopen with additional safety measures.

Is the Tennessee Lottery office open?

The lottery has reopened its claim centers in Nashville, Chattanooga, Knoxville and Memphis for in-person walk-in claims from Monday-Friday from 9am-3pm.

Appointments have been discontinued and all claim center visits are now on a walk-in basis.

Winners of $200,000 and above are required to visit the Nashville headquarters to claim.

Only one winner at a time will be allowed into the claim center; please maintain social distancing while waiting.

Claim center locations

Nashville Headquarters and Claim Center
26 Century Blvd., Suite 200
Nashville, TN 37214
Phone: 615-324-6688

Chattanooga District Office
2020 Gunbarrel Rd., Suite 106
Chattanooga, TN 37421
Phone: 423-308-3610

Knoxville District Office
Cedar Springs Shopping Center
9298 Kingston Pike
Knoxville, TN 37922
Phone: 865-251-1900

Memphis District Office
Chiles Plaza
7424 U.S. Highway 64, Suite 104
Memphis, TN 38133
Phone: 901-322-8520

What to bring when you claim

You will need to bring these documents when claiming your prize:

  • Signed original winning ticket
  • Completed claim form for prizes of $600 and up
  • Identification document
    (such as driver's license or military ID). If claiming by mail, send a copy
  • Document verifying Social Security Number
    (computer-generated document such as Social Security or insurance card, pay stub or tax forms). If claiming by mail, send a copy

Other ways to claim

Wins of $600 and below may be paid by a lottery retailer. Prizes of $600 and above may be claimed by by mailing the required documents to the lottery - see below for more information.

If you have questions for the lottery, use the player services hotline numbers below to get in touch from Monday-Friday, 8:30am-5:30pm CT:

  • In the (615) and (629) area, call 615-254-4946
  • In the (901) area, call 466-4946
  • In the (865) area, call 512-4946
  • In the (423) area call 939-7529
  • In all other areas in the state, call 1-877-786-7529
  • Outside Tennessee, call 615-254-4946

Claim periods

Draw game tickets must be redeemed within 180 days of the drawing date. Instant prizes must be redeemed within 90 days of the game end date.

Claim a prize by mail

Players can claim prizes of $600 through $199,999 by mail. You'll need to send the documents listed above (original ticket, claim form, copy of ID, and copy of proof of Social Security Number).

Mail to:

Tennessee Education Lottery
P.O. Box 290636
Nashville, TN 37229-0636

Draw game claims must be postmarked within 180 days of the winning draw date, or for instant tickets, within 90 days of the announced game end date.

Visit the Tennessee Lottery page for numbers and information.

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Texas

State coronavirus information

Texas has reimposed additional restrictions as case numbers rise. Bars began reopening May 22, but were forced to close again on June 26. On July 2, Gov. Greg Abbott required that masks be worn in public in any county with 20 or more COVID-19 cases.

Abbott issued a stay-at-home order on April 2 and launched the first phase of reopening on May 1, with restaurants and stores welcoming customers back at 25 percent capacity.

Is the Texas Lottery office open?

All of the Texas Lottery's 16 claim centers have reopened for in-person claims by appointment only, with social distancing rules in place. Claim center hours are Monday-Friday from 8am-5pm local time. No walk-in claims will be accepted. Claim centers will continue to operate in this way until further notice.

To make a booking, call 800-375-6886 or use the Lottery's online Claim Center Appointment Request form.

You'll need to provide your full name, phone number, and the claim center location you prefer to visit.

After submitting your request, the lottery will call you to determine a date and time to process your claim.

For prizes above $5 million and jackpot prizes for Lotto Texas, Mega Millions, or Powerball, you will need to make an appointment to claim in Austin - call 512-344-5049 or email ClaimantProcessingAlert@lottery.state.tx.us.

What to bring to your appointment:

  • Signed original winning ticket
  • Completed claim form
  • Proper identification
  • All claimants are strongly encouraged to wear a non-medical face mask or cloth face covering

Other ways to claim: Prizes under $599 can be claimed from retailers. All prizes up to $5 million can be claimed via mail (see below).

Claim periods

Winning tickets are good for 180 days from the draw date, or the game end date for scratch-offs.

Claim a prize by mail

To claim by mail, complete the back of your ticket and a claim form and send to the address below:

Texas Lottery Commission
ATTN: Austin Claim Center
PO Box 16600
Austin, TX 78761-6600

Please allow 4-6 weeks for processing.

Visit the Texas Lottery page for numbers and information.

If you live in Texas, don't forget you can play online. Then your winnings will be automatically paid into your account without having to make a claim.

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Vermont

State coronavirus information

Minor restrictions are operational in the state; nightclubs, music and sports venues remain closed. Gov. Phil Scott issued a stay-at-home order on March 24 and the state began reopening on April 27.

Is the Vermont Lottery office open?

Yes, the VT Lottery office is open for claims of $500 and above by appointment only. Hours are Monday through Friday from 9:00 am to 12:00 pm and 1:00 pm to 3:00 pm ET. To schedule a visit, please call the Lottery office at 802-479-5686 or 800-322-8800.

Vermont Lottery
1311 US Route 302
Berlin, VT

Winners will need to bring the following documents to their appointment:

  • Signed winning ticket
  • Completed claim form
  • Valid ID (such as drivers license, passport, or employer-issued photo ID)

Here are some things claimants should be aware of when visiting the Lottery office:

  • Face masks are required indoors
  • Only one visitor will be allowed inside the lobby at one time
  • No winner photos will be taken
  • No lottery products are being sold
  • The lobby will be sanitized between visitors

Players can also claim prizes by mail, and Lottery agents can cash tickets worth $499 and below.

The People's United Bank will not process lottery claims until further notice.

Tri-State Megabucks updates

The lottery has announced changes to the Tri-State Megabucks game. For each draw where the jackpot is not won, the guaranteed minimum rollover value will now be $25,000. It was previously $50,000.

For now, the minimum starting jackpot will remain at $1 million. However, the new rules allow for the starting top prize to be reduced to $500,000 if necessary, based on sales levels.

The changes are needed because of lower ticket sales as many Americans observe stay-at-home orders.

How long will the new rules last? The Tri-State Megabucks Commission will determine how long the adjustments will stay in place.

Claim periods

For draw games, the claim period is 12 months from the date of the draw. Instant ticket wins are valid for 12 months from the date the game is closed.

Claim a prize by mail

To claim your prize by mail, fill in a claim form and send it with your completed original ticket to the address below. Remember to include your return address on the envelope.

Vermont Lottery Claims Department
1311 US Route 302, Suite 100
Barre, VT 05641

Claims will take 5-7 business days to process.

Visit the Vermont Lottery page for numbers and information.

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Virginia

State coronavirus information

On July 1, Virginia entered Phase 3 of reopening, with minor restrictions in place. Nightclubs, movie theaters and music and sports venues are still shut, while indoor bar service is prohibited. Restaurant and retail staff must wear masks and patrons are not allowed to gather in small spaces.

Gov. Ralph Northam put a stay-at-home order in place on March 30, and most of the state began Phase 1 of the scheduled reopening on May 15, followed by the area around Washington.

Is the Virginia Lottery office open?

Yes, all lottery customer service centers have reopened, with the exception of Prize Zone at 600 E. Main St. in Richmond, which will remain closed. Winners in Richmond can claim at Prize Zone West at 1620 E. Parham Rd.

You can also claim a prize by mail - see details below.

If you have any questions about claiming a prize, email info@valottery.com.

Below you'll find important information for winners making an in-person claim.

Vulnerable claimants over 60: 8:30 am to 10:30 am every Tuesday is reserved for vulnerable claimants over age 60 to submit claims.

What to bring to your appointment:

  • Signed winning ticket
  • If you can, fill out a claim form before your visit. If you can't, one will be given to you.
  • Current photo ID and proof of Social Security Number
  • A face mask or covering is required

Appointment procedure:

  • Don't take anyone with you unless you require their help
  • Customer service centers open at 8:30 am. Don't arrive more than 10 minutes early, and wait in your vehicle.
  • Lottery staff will provide a claim packet and give directions on social distancing
  • Return to your vehicle and:
    • Complete the claim form, if you haven't already. Circle "Visa Debit Card" or "Check" (if both, fill out amount for each)
    • Place ticket, photo ID and proof of SSN in the packet
  • When packet is completed, ask staff for a ticket and take the next space in line
  • No more than 10 claimants will be allowed in line at one time. A decal on the sidewalk will show where a space is
Virginia Lottery Customer Service Centers
Claim Center Address Phone Hours
Prize Zone West, Richmond 1620 E. Parham Rd., Richmond, VA 23228 804-692-7950 Monday-Friday 8:30am-5pm
Shenandoah Valley 1790-26 E. Market St., Harrisonburg, VA 22801 540-433-7979 Monday-Friday 8:30am-5pm
Hampton Roads 2306-2308 W. Mercury Blvd., Hampton, VA 23666 757-825-7800 Monday-Friday 8:30am-5pm
Southwest Virginia 408 Main St., Abingdon, VA 24210 276-676-5540 Monday-Friday 8:30am-5pm
Roanoke Valley 1287 Towne Square Blvd., Roanoke, VA 24012 540-561-7011 Monday-Friday 8:30am-5pm
Northern Virginia 14550 Potomac Mills Rd., Woodbridge, VA 22192 703-494-1501 Monday-Friday 8:30am-5pm
Central Virginia 1524 South Main St., Farmville, VA 23901 434-392-7294 Monday-Friday 8:30am-5pm

Claims periods

If you have a prize that is set to expire during the Virginia state of emergency, the lottery will pay the prize if you claim by mail or at a customer service center within 30 days after the Governor lifts the state of emergency order.

Claim a prize by mail

To claim your prize by mail, send your completed and signed ticket to the address below. Don't forget to include your daytime phone, email, and mailing address so the lottery can contact you.

For prizes over $100 and up to and including $600: In addition to the above, include a copy of your Proof of Resident Social Security / Tax ID number.

For prizes over $600, please send the following:

  1. Completed original ticket
  2. Your daytime phone, email, and mailing address
  3. Copy of a government-issued photo ID
  4. Copy of your Proof of Resident Social Security / Tax Identification card

Mail your ticket and any required documents to:

Virginia Lottery Claims
P.O. Box 1254
Richmond, VA 23218-1254

Claims processing will take longer than normal; lottery employees are working remotely and will process claims when they are able to return to the office.

Visit the Virginia Lottery page for numbers and information.

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Washington State

State coronavirus information

The state has moderate restrictions with regional differences in place. Nightclubs, bars, movie theaters, music and sporting venues are still closed statewide. On July 20, Gov. Jay Inslee reduced gatherings to a maximum of 10 people in counties that have entered Phase 3 of reopening, following an increase in COVID-19 cases. The governor stated that he cannot rule out another stay-at-home order in 2020.

The governor implemented a stay-at-home order on March 23; the state began reopening on May 4 with outdoor activities such as fishing and golf resuming.

Is Washington's Lottery office open?

Yes, the Lottery office in Olympia has reopened to the public for in-person claims from Monday through Friday, 8:00 am to 5:00 pm:

Washington's Lottery
PO Box 43000
Olympia, WA 98504-3000

Visitors must wear a mask or face covering and observe social distancing. If you feel unwell or have had contact with someone who has possible COVID-19 symptoms, do not visit the office.

Other Lottery offices will remain closed until further notice.

Other ways to claim a prize

Tickets worth $600 and below may be cashed at retailers.

Prizes from $601-$100,000 may be claimed by mail - see details below.

Winners of over $100,000 will need to contact the Lottery to make an appointment for a safe in-person claim in Olympia.

To contact the lottery, call Customer Service at 360-810-2888.

Claim a prize by mail

Prizes from $601-$100,00 may be redeemed by mail. Allow plenty of time - the lottery must receive the claim by the 180-day deadline.

Send the signed ticket and completed claim form to the address below.

Washington Lottery Headquarters
PO Box 43050
Olympia, WA 98504-3050

Claim periods

Draw game prizes must be claimed within 180 days of the draw date, and scratch tickets within 180 days from the official end-of-game date.

If claiming by mail, allow extra time - the ticket must be received by the lottery within the claim period.

Visit the Washington Lottery page for numbers and information.

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West Virginia

State coronavirus information

West Virginia currently has minimal restrictions, although nightclubs, fairs, music and sports venues remain closed. Anyone age 9 and above is encouraged to wear a mask indoors in a public place when it is not possible to maintain distance. On July 13, Gov. Jim Justice reduced the maximum number of attendees at a social gathering from 100 to 25.

The governor implemented a mandatory stay-at-home order on March 24; on May 4 he replaced it with a safer-at-home order and the state began reopening.

Is the West Virginia Lottery office open?

Yes, winners may claim prizes over $600 at Lottery Headquarters in Charleston or the Weirton regional office. The validation office hours are Monday through Friday from 8:00 am to 4:30 pm.

WV Lottery Headquarters

900 Pennsylvania Avenue
Charleston, WV 25302

Phone: 800-982-2274 or 304-558-0500

WV Lottery Regional Office

100 Municipal Plaza, Suite 500
Weirton, WV 26062

Phone: 304-748-1560

Questions? Please email mail@wvlottery.com.

Other ways to claim a prize

Lottery retailers can pay out amounts of $600 or under. Tickets worth over $600 may be redeemed by mail - see below.

Claim periods

The lottery has extended the prize expiration period; all prizes will be paid as long as they are claimed by mail or in person at Lottery Headquarters within 30 days after the governor lifts the state of emergency order. Normally, draw game wins must be claimed within 180 days of the draw date, or for scratch-offs, within 180 days from the official end of a game.

Claim a prize by mail

Please include all items below:

  • Signed winning ticket
  • Winner's mailing address and daytime telephone number
  • Copy of your driver's license or government-issued photo ID
  • Copy of your Social Security card

Send to:

West Virginia Lottery/Claims
PO Box 2913
Charleston, WV 25330

The processing time for claims may be longer than usual.

Visit the West Virginia Lottery page for numbers and information.

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Wisconsin

State coronavirus information

Wisconsin has minor restrictions differing by region. Gov. Tony Evers introduced a statewide Safer-at-Home mandate on March 25, but on May 13 the Wisconsin Supreme Court ruled that he did not have the authority to extend the order. Milwaukee and Madison continued with the restrictions they already had in place.

Is the Wisconsin Lottery office open?

Yes, the Madison validations office is open by appointment only. Call 608-261-4916 to schedule a visit. In order to maintain social distancing, the number of slots is limited. Same-day appointments and walk-in claims without a booking are not available.

The office is located at 2135 Rimrock Road and its hours are 10am to 2:30pm, Monday through Friday.

Visitors are required to wear a face mask inside the building.

The Milwaukee validations office at 819 N. 6th Street is unable to process prize claims at this time.

Prizes may also be claimed by mail, or amounts under $600 may be redeemed at a retailer.

If you have questions, contact the Player Hotline at 608-266-7777.

Claim a prize by mail

To claim your prize by mail, send your completed ticket and claim form to the address below.

Prizes
P.O. Box 777
Madison, WI 53774

Visit the Wisconsin Lottery page for numbers and information.

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Wyoming

State coronavirus information

The state has minor restrictions and has largely reopened, although Gov. Mark Gordon has extended a number of public health orders until the end of July. Gordon, who never issued a stay-at-home order, allowed many businesses to reopen on a limited basis on May 1.

Is the Wyoming Lottery office open?

WyoLotto headquarters has reopened to the public for prize claims of any amount by appointment only. To make a booking, please call 307-432-9300 or use the Lottery's online contact form.

Wyoming Lottery Corporation
1620 Central Ave, Suite 100
Cheyenne, WY 82001

Other ways to claim: Players can also redeem prizes under $600 at a retailer, or mail in prize claims to the Lottery (see below).

In-person prize claim process

Winners should bring all required documentation with them to their appointment:

  1. Completed ticket
  2. Completed claim form
  3. Driver's license or other valid government-issued photo ID
  4. Social Security card

The following procedures are in place at the Lottery office:

  • Only one winner (or family) will be allowed into the lobby at once
  • Lottery staff will sanitize the lobby between visitors
  • For security reasons, no masks are allowed in the building
  • There are markings on the sidewalk outside for social distancing while waiting to enter the building
  • After the lobby has been sanitized, staff will buzz the next claimant in

Claim periods

Prizes must be claimed within 180 days from the date of the winning drawing.

Claim a prize by mail

For prizes under $600, fill out the back of your ticket, sign it and send to the address below.

For prizes of $600 and over, please send the following:

  1. Completed ticket
  2. Completed claim form
  3. Copy of your driver's license or other valid government-issued photo ID
  4. Copy of your Social Security card

Mail to:

Wyoming Lottery
1620 Central Ave., Suite 100
Cheyenne, WY 82009

The processing time for claims may be longer than usual.

Visit the Wyoming Lottery page for numbers and information.

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