Coronavirus Lottery Updates

Most states require a claim form for prizes over $600. You can download claim forms for your state here.


With the coronavirus making its way across the United States, many state lotteries are taking action to try and limit the spread of COVID-19 infection when it comes to playing the lottery and claiming prizes from lottery centers. All the state lottery alterations based on the outbreak are listed below.

All state lotteries continue to run until further notice and all winning tickets will still be paid out. If you have a winning ticket then we advise you sign the back of it and store it until you can claim it in person or follow the steps to claim your winnings via mail.

To claim by mail, sign and complete the required information on the back of your ticket. You will usually also need to fill out a winner claim form. Additionally, some states require a copy of a government-issued photo ID and other documents. Make a copy of all documents for your records. You will need to send the original ticket and claim form. Don't forget to include your return address on the envelope. Lotteries are not responsible for lost items, so obtain proof of mailing, for example by using certified mail. Further information for each state is below.


Mega Millions drops minimum starting jackpot and rollovers

After the next Mega Millions jackpot win, starting jackpots and rollover increases between draws will be determined by ticket sales and interest rates, rather than a guaranteed minimum value. The jackpot and rollover amount will be announced before each draw.

As always, the announced jackpot value is an estimate based on projected sales. Differences between the advertised amount and final value can happen because many sales occur on the draw date itself.

Everything else remains the same, including non-jackpot prize tiers, Megaplier, ticket prices, and odds of winning. Drawings will also continue on schedule.

The changes are in response to slowing sales as more people nationwide stay at home amid the pandemic. Interest rates have also been reduced due to to coronavirus. Consequently, higher sales are needed for comparable jackpot values.

Previously, the starting jackpot was $40 million, with a minimum increase of $5 million per roll.

“The value of the Mega Millions jackpot is based on projected sales, and typical sales patterns have been altered because the current health crisis has required people to stay home,” said Gordon Medenica, Lead Director of the Mega Millions Consortium.

“We are concerned, first and foremost, with everyone’s health and well-being. Meanwhile, these adjustments will allow the states and jurisdictions that sell Mega Millions tickets to continue generating much-needed revenue to support state budgets.”

The Mega Millions Consortium, comprised of 10 state lottery directors, says it hopes the changes will be temporary.

Multi-draw ticket refunds

Players who purchased a Mega Millions multi-draw ticket may be eligible for a refund for some remaining draws.

Lotteries currently offering refunds: Connecticut, Iowa (free plays), North Carolina, South Carolina, and Wisconsin.

The Minnesota Lottery is encouraging players with multi-draw tickets for drawings on or after April 7 to keep them in case refunds are offered in the future.


Powerball eliminates minimum starting jackpot and rollovers

Ticket sales and interest rates will now be used to set the advertised top prize, Powerball has announced. There will no longer be a guaranteed minimum starting jackpot amount or minimum rollover increases between drawings.

The changes came into effect after the jackpot was won in New Jersey on April 8, and reset to $20 million instead of its previous starting minimum of $40 million.

Following each jackpot win, Powerball will announce the new starting jackpot amount. The current jackpot and rollover amounts will be announced before each drawing.

As before, the advertised jackpot is an estimate of future ticket sales; the actual jackpot may be higher or lower due to the fact that many sales happen on the drawing date.

What will stay the same? Drawings will still be held as usual. Prize levels below the jackpot, Power Play, ticket prices, and odds of winning are also not impacted by the adjustments.

The changes have been required because of reduced tickets sales as more people across the country stay at home during the coronavirus outbreak. Interest rates have also been reduced in response to the public health situation. Therefore, higher ticket sales are required for comparable jackpot amounts.

“These changes are necessary to ensure that ticket sales can support the Powerball jackpot and other lower-tier cash prizes,” said Gregg Mineo, Powerball Product Group Chairman. “Our number one priority is making sure that the Powerball game can continue to assist lotteries in raising proceeds for their beneficiaries.”

The previous minimum starting jackpot was $40 million and the minimum increase between drawings was $10 million.

The Powerball Product Group, made up of 38 state lotteries, will assess how long the changes will last.

On March 25, Powerball said it would reduce the starting jackpot to $20 million, with a $2 million minimum rollover increase. The now-scrapped adjustments would have gone into effect after the jackpot was next won.

However, due to the rapidly-changing COVID-19 situation, plans needed to be revised. “Since last week, more states and cities have asked their residents to stay at home, which has affected normal consumer behaviors and Powerball game sales,” Mineo explained. “In response to the public health crisis, interest rates have declined. As a result, additional game sales are necessary to fund comparable jackpot amounts.”

Multi-draw ticket refunds

Players who purchased a Powerball multi-draw ticket may be eligible for a refund for some remaining draws.

Lotteries currently offering refunds: Connecticut, Iowa (free plays), Minnesota, New Mexico (Lottery Bucks), North Carolina, North Dakota, South Carolina, and Wisconsin.


Lotto America removes minimum jackpot and roll increases

After the June 13, 2020 Lotto America drawing, the game's guaranteed starting jackpot amount and minimum rollover increase levels will be eliminated. All future draws will be based on the Lotto America Product Group's assessment of ticket sales and interest rates. The jackpot and rollover increase will be announced before each draw.

Prior to the June 13 draw, the minimum jackpot will continue to be $2 million and the guaranteed increase between draws will stay at $50,000.

Lottery play has been affected by Americans staying at home due to coronavirus, and the rule changes are needed to ensure that Lotto America prizes can continue to be supported by ticket sales.



Arizona

State coronavirus information: Gov. Doug Ducey has extended his stay-at-home order through May 15, while gradually starting to reopen the state. On May 8, non-essential retailers started in-store sales, and residents could get a post-lockdown haircut as salons reopened. Dine-in restaurant service resumed on May 10.

Lottery updates: The lottery's Phoenix and Tucson offices are open for in-person claims by appointment only. To make an appointment please call 480-921-4400.

The lottery encourages players to claim by mail - see details in "Claim a prize by mail" below. Prizes of $599 and under may also be redeemed at a retailer.

Winners can also deposit claims in dropboxes that are available 24 hours a day at the Phoenix and Tucson offices:

Phoenix Arizona Lottery Office
4740 E University Drive
Phoenix, AZ 85034

Tucson Arizona Lottery Office
2900 E Broadway Blvd, Ste 190
Tucson, AZ 85716

Claim periods: Draw game prizes expire 180 days from the date of the drawing, Fast Play tickets expire 180 days from the purchase date, and Scratchers tickets expire 180 days from the end-of-game date.

Claim a prize by mail

For prizes under $600, fill out and sign the back of your ticket and send it to the address below.

For prizes of $600 and over, you will need to send the following to the address below:

  1. Your completed original ticket
  2. A completed claim form (see link at top of page)
  3. A copy of a government-issued ID that includes your mailing address and signature.

Mail to:

Arizona Lottery
P.O. Box 2913
Phoenix, AZ 85062

Visit the Arizona Lottery page for numbers and information.

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Arkansas

State coronavirus information: On May 5, Gov. Asa Hutchinson extended the state's public health emergency order for 45 days, but he is gradually lifting restrictions. Elective medical procedures resumed on April 27, and gyms reopened on May 4.

Lottery updates: The lottery claim center is closed to the public until further notice. Prizes can be redeemed by mail, or if the value of your prize is $500 or less, it can be collected at a retailer.

If you've won $25,000 or more, you can make an appointment to claim in person in Little Rock if you don't want to redeem by mail. Available appointment times are Monday, Wednesday, or Friday from 11am to 1pm. Email Claim Center Manager Sandra Cummings to arrange a time: sandra.cummings@arkansas.gov.

Claim periods: For draw game prizes, players have 180 days from the date of the drawing to claim. For instant games, prizes must be claimed within 90 days of the last day to purchase tickets.

Claim a prize by mail

You may claim prizes of any value by mailing the following to the lottery:

  1. Signed original ticket
  2. Completed claim form (see link at top of page)
  3. A copy of a photo ID (e.g. driver's license or passport)

Mail your ticket, claim form, and copy of ID to:

Arkansas Scholarship Lottery Claim Center
P.O. Box 3838
Little Rock, AR 72203

Visit the Arkansas Lottery page for numbers and information.

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California

State coronavirus information: Stage 2 of Gov. Gavin Newsom's gradual plan to reopen the state started on May 8. During Stage 1, residents stayed at home except for essential trips. In Stage 2, lower-risk areas of the economy will start to reopen, including schools and workplaces that can offer enhanced safety measures.

Lottery updates: The Lottery has closed its headquarters in Sacramento and all district offices. Drawings will continue to be held, but in-person viewing is not possible at this time. Winners can claim a prize by mail, or retailers may be able to cash tickets of $599 and below.

Claim periods: Winners have 180 days from the draw date to claim their prize, except for Mega Millions and Powerball jackpots, where the deadline is one year. Scratchers prizes must be claimed within 180 days of the end of game date.

Claim a prize by mail

To claim your prize by mail, sign your ticket and complete a claim form (see link at top of page).

Keep a copy of the ticket and claim form for your records, and send the originals to:

California State Lottery
730 North 10th Street
Sacramento, CA 95811

Claims will take approximately 6-8 weeks to process and winners will receive a check in the mail.

Visit the California Lottery page for numbers and information.

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Colorado

State coronavirus information: Gov. Jared Polis has issued an executive order to move most of the state from the stay-at-home order to a less restrictive safer-at-home phase that began on April 27. From May 1, most residents could get a post-lockdown haircut and shop in person at retailers, and on May 4, offices reopened with fewer staff to allow social distancing.

Lottery updates: All lottery claim offices in Colorado are closed until further notice. The lottery encourages winners to claim by mail - see details below. Winnings of less than $600 can be claimed at any lottery retailer.

The Lottery can also process prize claims of over $10,000 safely at a touchless drive-through claims window in Pueblo by appointment only. Call 1-800-999-2959 to make a booking.

Claim periods: Gov. Polis has signed an executive order that extends the prize claim deadline, effective for tickets that would have expired from April 6 through April 30. The governor may choose to extend the order by 30 days at a time. Players may claim by mail or simply keep their winning tickets until the order is lifted.

Normally, prizes may be claimed for 180 days from the draw date.

Claim a prize by mail

Players who have won $599 or less may send their original signed winning ticket to the Lottery at the address below. Winners are advised to make a copy of the front and back of the ticket for their records, and send the original by certified or registered mail.

For prizes of $600 and over, winners should also complete a prize claim form (see link at top of page) and send the form and ticket to:

Colorado Lottery
PO Box 7
Pueblo, CO 81002

Mail-in claims require one to two weeks to process, and you will receive a check in the mail.

Visit the Colorado Lottery page for numbers and information.

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Connecticut

State coronavirus information: Gov. Ned Lamont announced on April 10 that the stay-at-home order originally due to end April 22 would now continue until May 20. On May 5, the governor announced that all in-person classes at K-12 public schools are cancelled for this school year. On March 10, Lamont declared public health and civil preparedness emergencies, effective until September 9.

Lottery updates

Access to the lottery claims center continues to be restricted. Here's how to claim prizes during this time:

  • All prizes below $50,000 may be claimed by mail - see details below
  • Prizes up to $599 may also be claimed via a retailer
  • Prizes up to $5,000 may also be claimed at high-tier claim centers. Please call the claim centers directly for their current hours:
    • Sully's Mobil, 382 Vauxhall Street, New London: Open Monday-Friday 7am-8pm. Not currently processing claims on Saturday and Sunday. Phone: 860-443-5938
    • Crossroads Card & Gift, 280 Connecticut Avenue, Norwalk: Open Monday-Saturday 7am-9pm, and Sunday 7am-5pm. Phone: 203-852-9671
    • C&A Market, 1088 Boston Post Road, West Haven: Open Monday-Saturday 8:30am-3:30pm and Sunday 8:30am-12:30pm. Phone: 203-932-4296
    • DADA Grocery LLC, 757 Meriden Road, Waterbury: Open Monday-Saturday 9am-6pm. Phone: 203-573-0029
  • Prizes of $5,000 - $49,999 can only be claimed by mail.
  • Prizes of $50,000 and above must be claimed at the Lottery's backup site via appointment only. To schedule an appointment, please call 860-713-2679.

If you have questions about claims, please contact the lottery at ctlottery@ctlottery.org or 860-713-2700.

Claim periods: The Lottery has extended the claims period for tickets originally due to expire between March 16 and June 14, 2020. Draw game tickets are normally valid for 180 days from the draw date, and scratch tickets for 180 days from the End of Game date.

Claim a prize by mail

To claim your prize by mail, you will need to send these items to the address below:

  1. Signed original ticket
  2. Two forms of identification that include your signature (such as a driver's license, social security card or passport), one of which must be a photo ID

Mail the documents to:

CT Lottery Claims Dept.
777 Brook Street
Rocky Hill, CT 06067

Mail-in claims are processed in the order in which they are received.

Winners of $5,000 and above may need to send completed tax forms to the lottery before a check can be issued, resulting in extra processing time.

Powerball and Mega Millions advance action ticket refunds

Following the Powerball and Mega Millions changes to the starting jackpot and minimum rollovers, the Lottery is offering a refund on the following advance action (multi-draw) or exchange tickets:

  • Powerball: Any advance action ticket purchased before the jackpot was won on Wednesday, April 8, 2020 and with remaining draws is eligible for a refund
  • Mega Millions: Any advance action ticket purchased before the jackpot is next won (as of April 10, it has not been won since the changes were announced) and with remaining draws is eligible for a refund

To claim a refund, please call the Claims Department at 860-713-2680 or complete a refund form and send along with your original ticket to the address below.

Download Refund Claim Form

Mail your form and original ticket to:

Connecticut Lottery Corporation
ATTN: Claims Department - Powerball/Mega Millions Refund Request
777 Brook St.
Rocky Hill, CT 06067

The Lottery must receive your tickets no later than 30 days after the last draw date on a ticket eligible for a refund.

Visit the Connecticut Lottery page for numbers and information.

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Delaware

State coronavirus information: Gov. John Carney issued a stay-at-home order effective from March 24 to May 15. On May 5, he said some businesses will be allowed to reopen with social distancing measures in place.

Lottery updates: The Division of Revenue Redemption Centers in Wilmington, Dover and Georgetown are currently unable to cash lottery tickets. Winners are strongly encouraged to claim prizes by mail. However, the State Lottery Office at the address below is still open from 8am to 4pm Monday-Friday to collect your winnings. Prizes of $599 and below can also be claimed at any lottery retailer.

If you have questions, please call 302-739-5291 or contact the player information line at 1-800-338-6200.

Claim periods: Winners have one year from the draw date to claim a prize. Instant Game wins may be claimed within one year of the End of Sales date.

Claim a prize by mail

To claim by mail, send your signed and completed ticket and claim form (see link at top of page) to:

Delaware Lottery
1575 McKee Road, Suite 102
Dover, DE 19904

Allow 1-2 weeks for your claim to be processed.

Visit the Delaware Lottery page for numbers and information.

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District of Columbia

District coronavirus information: Mayor Muriel Bowser issued a stay-at-home order effective from April 1 to May 15. On April 23, she announced that a new task force, the Reopen D.C. Advisory Group, will provide recommendations in May on the timetable for reopening.

Lottery updates: The flagship DC Lottery Store in Union Station, 50 Massachusetts Ave NE, closed temporarily on March 25.

The prize center at Shannon Place (address below) is closed to the public as of Wednesday, April 1.

All game draws will continue to be held as usual.

Prizes up to $600 can be redeemed at any authorized retailer located throughout the city. Prizes from $600 to $5,000 may be claimed at Retailer Plus locations - download the list below. Please note all retailers are private businesses and may choose to modify their hours.

Download Retailer Plus locations

Winning tickets of any value may be mailed to the lottery - see below for details.

Claim periods: Winning tickets are valid for 180 days from the date of the draw, or the Official Close of Game for Scratchers.

Claim a prize by mail

To claim a prize by mail, send the following to the address below (if your prize is over $5,000, contact the Prize Center at 202-645-8000 first for more information):

  1. Your original signed ticket
  2. A completed claim form (see link at top of page)
  3. A copy of your driver's license, state-issued ID or passport
  4. A copy of your Social Security card

Mail to:

DC Lottery Prize Center
2235 Shannon Place, SE
Washington, DC 20020

Prizes for claims by mail are sent in the form of checks only.

Visit the District of Columbia Lottery page for numbers and information.

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Florida

State coronavirus information: Gov. Ron DeSantis issued a statewide stay-at-home order that was in effect from March 20 until April 30. On May 4, he reopened the state's parks with some restrictions.

Lottery updates: Lottery headquarters and all district offices are closed to the public until further notice. Players can keep their winning tickets and claim when offices reopen, or mail them to the lottery. Prizes of $599 and under may still be claimed at retailers.

If you have any questions, email asklott@flalottery.com.

Claim periods: As of March 22, the deadline to claim a win has been extended by 90 days. Normally, draw game tickets must be redeemed on or before the 270th day after the draw, and Scratch-Off and Fast Play wins must be claimed on or before the 150th day after the end of the game.

Claim a prize by mail

For questions about claims processing, please call 850-487-7707 or email ClaimsProcessing@flalottery.com before sending your ticket.

Mail your signed ticket to Florida Lottery Headquarters at the address below. Tickets worth $600 - $250,000 may also be sent to your nearest district office.

For prizes of $600 and over, you'll need to send the following:

  1. Signed original ticket
  2. Completed claim form (see link at top of page)
  3. A copy of an ID issued within the past five years that has a serial number or other identifying number (e.g. driver's license or passport)

Mail documents to:

Florida Lottery Headquarters
250 Marriott Drive
Tallahassee, FL 32301

Claims will be processed in the order they are received.

Visit the Florida Lottery page for numbers and information.

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Georgia

State coronavirus information: Gov. Brian Kemp's stay-at-home order began on April 3 and ended April 30. The governor extended his emergency powers to June 12 and said the elderly and frail should continue stay at home until then. Some retailers reopened on May 4.

Lottery updates

Claim centers at lottery headquarters in Atlanta, district offices (other than Macon, which will reopen May 21) and the Hartsfield-Jackson Atlanta International Airport have reopened by appointment only to process claims of $601 and above.

Make a booking using the lottery's online appointment scheduler. You may make up to five claims at an appointment.

Strict health precautions are in place in all claim centers. Winners must have an appointment, practice social distancing, and wear a mask inside. You may not visit if you are unwell.

Winners will need to bring the original signed winning ticket, a completed claim form, a valid government issued photo ID, and an official document verifying their social security number (e.g. driver's license or social security card).

The airport claim center is only processing claims up to $25,000.

Prizes up to $600 may be claimed at a lottery retailer by presenting the winning ticket.

All prizes may also be claimed by mail - see below.

If you've won $500,000 or above, please call the lottery at 1-800-GA-LUCKY - extra prize validation steps may be needed.

Claim periods: The Lottery has extended the claim deadline for prizes due to expire between March 18 and the date the Lottery reopens its claim centers. Normally, prizes expire 180 days from the drawing date, or for Instant Tickets, 90 days from the Expired Date.

Claim a prize by mail

Prizes may also be claimed by mail. For prizes of $600 and below, simply complete the back of the ticket and mail it to the address below.

Winners of $600 or more will need to send:

  1. Completed original ticket
  2. Completed claim form (see link at top of page)
  3. Copy of a government-issued photo ID
  4. Copy of social security card

Send to:

Georgia Lottery Corporation
P.O. Box 56966
Atlanta, GA 30343

Mail-in processing times are normally 2-3 weeks. Large jackpots may require 4-5 weeks.

Visit the Georgia Lottery page for numbers and information.

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Idaho

State coronavirus information: Gov. Brad Little's stay-at-home order ran from March 25 to April 30. On May 1, the Stay-Healthy order came into effect as the state began the first of four stages to reopen, with childcare providers and houses of worship the first to do so.

Lottery updates: The lottery's Boise office will stay closed until June 15. Winning tickets may be mailed to the lottery - see details below. If you've won a prize worth $600 or more, you will need to either claim by mail or wait until the office reopens. Claims of less than $600 may be paid by retailers.

The lottery also has a mail drop box for winning tickets at their Boise office, 1199 Shoreline Lane. Local winners may leave an envelope containing their signed ticket and a completed claim form and addendum.

All lottery draws will continue to take place without interruption. To avoid unnecessary trips to retailers, players are encouraged to purchase multi-draw tickets that allow up to five weeks of entries.

The lottery will continue to send scratch and draw tickets to retailers as long as UPS service continues, and retailers who are open will be able to continue selling tickets.

Claim periods: The lottery says it is considering extending claim deadlines so tickets that would expire during the order will still be paid after it is lifted. Normal claim periods are within 180 days of the winning draw date or end of a Scratch game.

Claim a prize by mail

If your win is $599 or under, simply complete the back of your ticket and send it to the lottery at the address below.

If your win is $600 or more, send the following:

  1. Completed original ticket
  2. Completed claim form and addendum (see link at top of page)
  3. A copy of your government-issued photo ID, such as your driver's license

Send to:

Idaho Lottery
P.O. Box 8687
Boise, ID 83707

If you're using an overnight form of delivery, please use this address:

Idaho Lottery
1199 Shoreline Lane, Suite 100
Boise, ID 83702

Visit the Idaho Lottery page for numbers and information.

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Illinois

State coronavirus information: Gov. J.B. Pritzker issued a stay-at-home order that began March 21 and will end on May 30. On May 5, he announced a five-stage reopening plan, "Restore Illinois," and businesses were allowed to offer curbside pickup and delivery.

Lottery updates: All Illinois claim centers will be closed as of March 17th until further notice. All winners can now claim their prizes via mail, although prizes of $600 and under may also be cashed at a retailer.

If you have any questions, call the Player Hotline at 1-800-252-1775 or email support@illinoislottery.com.

Claim periods

The Lottery has extended the prize claim deadline for winning tickets that were set to expire between March 16 and May 31. These prizes may now be redeemed through June 30, 2020. The extension applies to all prizes on all games, including draw games and instant win.

Claim a prize by mail

To claim by mail, fill out and sign the back of your ticket and send it along with a claim form (see link at top of page) to the office in Springfield at the address below. Make a copy of the ticket and claim form before sending the originals.

For prizes over $25,000, you also have the option to have your prize direct deposited into your bank account. Fill out a direct deposit form and send it, along with a voided check, to the address below:

Illinois Lottery Claims Department
P.O. Box 19080
Springfield, IL 62794-9912

Please allow 4-6 weeks for claims processing.

If you have questions about claiming by mail, email the Lottery Claims Department at LOT.Claims@illinois.gov.

Visit the Illinois Lottery page for numbers and information.

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Indiana

State coronavirus information: Gov. Eric Holcomb's stay-at-home order started on March 25 and was lifted for most of the state on May 1, when the governor announced a five-phase plan to reopen. Many manufacturers and stores were allowed to reopen on May 4.

Lottery updates

Prize payment centers in Indianapolis, Mishawaka and Evansville have reopened to the public after being closed for several weeks. Winners of $600 or more can schedule an appointment by calling 1-800-955-6886, although limited slots are available each day due to social distancing rules.

Prizes up to $99,999 may be claimed by mail.

Tickets worth less than $600 may be redeemed at most lottery retailers.

Winners of $100,000 and above will need to make an appointment to visit the lottery's Indianapolis headquarters.

All drawings except 2nd Chance are taking place on schedule.

The March 25 drawing of the Game On! 2nd Chance promotion has been delayed. Entries submitted up to 11:59pm on March 23, 2020 will be kept secure and entered when the drawing resumes.

Hoosier Lotto changes

The lottery has changed the Hoosier Lotto game's minimum rollover increase between draws to $100,000. The lottery will announce the roll amount prior to each drawing based on an evaluation of ticket sales. The previous roll amount was $200,000 to $300,000 for each draw.

The adjustments have been made due to falling sales since Indiana's stay-at-home order began on March 25; ticket sales levels directly affect jackpot funding. “Recent decreases in sales due to the COVID-19 pandemic are forcing us to reassess the amount we’re able to increase the Hoosier Lotto jackpot between drawings,” said Hoosier Lottery Executive Director Sarah Taylor.

Claim periods

Deadlines to claim prizes have been extended an extra 60 days. The normal claim period for draw games is 180 days from the draw date, and 180 days from the game end date for instant games.

Claim a prize by mail

To claim your prize of up to $99,999 by mail, first sign and complete the back of your ticket.

Fill out a claim form (see link at top of page): Leave lines 1-6 blank, complete lines 7-19, and sign and date where indicated.

If your prize is $600 or above, a copy of your valid government-issued photo ID is also required.

If more than one person is claiming a prize, you'll also need to complete IRS Form 5754:

Download IRS Form 5754

Mail documents to the following address:

Hoosier Lottery Headquarters
1302 N. Meridian Street
Indianapolis, IN 46202

Claims will be processed in approximately 7-10 business days.

Visit the Indiana Lottery page for numbers and information.

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Iowa

State coronavirus information: Gov. Kimberly Reynolds declared a state of emergency on March 17. On May 1, some businesses in most counties were allowed to reopen with reduced capacity. Schools are closed at least until the end of the academic year.

Lottery updates: Lottery offices will stay closed through at least May 18. You may contact the lottery by mail (address below), email (wmaster@ialottery.com), or phone (515-725-7900).

All prizes under $1 million may be collected via mail (see below). Prizes up to $600 can also be claimed at any retailer (except Pull-tab prizes, which must be claimed at the same location where they were purchased). The lottery has also implemented a secure dropbox for leaving claims at its Clive headquarters - contact the lottery for details if you are interested in using this option.

Prizes of $1 million and above and some merchandise prizes must be claimed in person at lottery headquarters in Clive; contact the lottery to arrange an appointment.

Claim periods: The Lottery has added an extra 30 days to claim winning tickets that were set to expire from March 19 to April 17. The claim period may be extended again if needed.

Normally, Scratch and Pull-tab wins must be claimed within 90 days of the offical end-of-game date. InstaPlay wins must be claimed within 90 days of purchase. Pick 3 and Pick 4 tickets must be redeemed within 90 days of the drawing date. Mega Millions, Powerball, Lucky for Life and Lotto America prizes must be claimed within 365 days of the drawing date.

Claim a prize by mail

Prizes under $1 million may be claimed by mail. Fill out the details on the back of the ticket and send it to the address below.

If the claimant is a minor, a parent or guardian must also sign the ticket.

For prizes over $100 then you must also fill out the claim form (see link at top of page) and the Federal Form W-9.

For prizes over $600 you must send the ticket, claim form and W-9 and also include a copy of government-issued photo identification.

Mail to:

Iowa Lottery
13001 University Ave
Clive, IA 50325-8225

Powerball and Mega Millions multi-draw tickets

The Lottery is offering free-play coupons for players who purchased multi-draw tickets for Powerball or Mega Millions before the starting jackpot and minimum rollovers changes were announced. Multi-draw plays are still valid, but may be affected by the changes.

Players are eligible for free-play coupons if they...

  • Purchased a Mega Millions multi-draw ticket no later than 4:00 pm on Friday, April 3, for a drawing held on Tuesday, April 7 or later; OR
  • Purchased a Powerball multi-draw ticket no later than 4:00 pm on Thursday, April 2, for a drawing held on Wednesday, April 8 or later; AND
  • Live in Iowa - due to federal law it is not possible for the Lottery to mail free-play coupons to you if you live outside the state

To request your free plays, complete the form below:

Download Free Plays Form

Include a copy or photo of your multi-draw ticket (NOT the original ticket).

Send the form and copy of your ticket to:

Iowa Lottery
Powerball/Mega Millions Multi-Draw
13001 University Avenue
Clive, IA 50325-8225

To receive free plays, your request form must be postmarked no later than June 30, 2020. Please allow 4-6 weeks for processing.

Visit the Iowa Lottery page for numbers and information.

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Kansas

State coronavirus information: Gov. Laura Kelly lifted the stay-at-home order on May 4 as the state moved into the first of a three-part reopening. During Phase One, residents are encouraged to work remotely, but some businesses have reopened with social distancing.

Lottery updates: The Kansas Lottery lobby will continue to be closed to the public until Phase Three of reopening.

Draws will continue to be held and the lottery will continue to ship tickets to retailers.

Prizes of any value may be redeemed by mail, and prizes up to $599 may be claimed at retailers.

If you would like to contact the lottery, please email lottery.info@kslottery.net. If you have an emergency, please call the Lottery Security and Law Enforcement Division at 785-296-5713.

Claim periods: For prizes that are set to expire from March 23 through May 18, 2020, the lottery will provide an extension to the deadline. Players must email lottery.info@kslottery.net to obtain an extension.

Normally, winners have 365 days from the draw date to claim. For instant tickets, the expiration date varies by game.

Claim a prize by mail

To claim a prize of any amount via mail, complete the back of your ticket, fill out a claim form (see link at top of page) and send to:

Kansas Lottery Claims
128 N. Kansas Ave
Topeka, KS 66603

The lottery will process claims in the order they were received.

Visit the Kansas Lottery page for numbers and information.

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Kentucky

State coronavirus information: Gov. Andy Beshear is gradually reopening the economy in May, including allowing retail stores to restart in-person sales.

Lottery updates

The lottery's Lexington claims center is closed. The Louisville headquarters is only able to process claims by appointment, and the prize amount must be over $5,000. To make an appointment, call 800-937-8946 during normal business hours and choose option 3.

Prizes of up to $99,999 may be claimed by mail. Retailers can also pay out tickets up to $600, and Cashing Agents can handle claims of $601 to $5,000.

For any questions on claiming a prize, please call the lottery at 502-560-1500. The hotline's hours are now 7am-12am ET. The lottery is available by email any time at help@kylottery.com.

Drawings update

All drawings are being held on schedule.

The lottery has changed how drawings are conducted for the daily Pick 3, Pick 4, and CashBall 225 games due to concerns about COVID-19. The drawings will no longer be conducted using balls and machines; instead, a computer system will be used to randomly generate winning numbers.

The random number generator has already been used for the daily 5 Card Cash drawings for nearly eight years, and the system is used by 31 state lotteries nationwide.

“By using this system, our drawings will be done in a much quicker manner with the same levels of security and integrity,” said the Kentucky Lottery’s Sr. vice president of communications, PR and social responsibility Chip Polston. “Given the current COVID-19 situation, we want to improve safety for our draw staff as much as possible. Instead of taking an hour for the midday drawing and almost two hours for the evening drawing using the old method of balls and machines, we will now be able to complete this vital function in a matter of minutes.”

The number generator is located in the dedicated draw studio at lottery headquarters and has multiple security safeguards. These include requirements that the device cannot be accessed by a single person, video surveillance, a bar-coded security bolt that would need to be destroyed to be removed, and checks that must be conducted before each drawing.

Claim periods

Players have 180 days from the draw date to claim. For Scratch-off tickets, the deadline is 180 days from the game's end date.

Claim a prize by mail

To redeem your prize of up to $99,999 by mail, please send the following documents:

  1. Completed original winning ticket
  2. Completed claim form (see link at top of page)
  3. A copy of a valid government-issued photo ID, such as a driver's license

Send to:

Kentucky Lottery Corporation
Claims - Dept. 100
Louisville, KY 40287-0001

Visit the Kentucky Lottery page for numbers and information.

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Louisiana

State coronavirus information: Gov. John Bel Edwards has extended the stay-at-home order through May 15.

Lottery updates

Lottery headquarters, all regional offices, and the distribution center are closed to both the public and employees. Lottery drawings will continue as usual.

March 23 was the last day that scratch-off tickets shipped to retailers; until the distribution center reopens, no more tickets will be sent. Retailers who are able to will continue to sell tickets.

Prize claim options

Options to redeem winning tickets depend on the amount won and whether the prize was won on a Louisiana-only or a multi-state game.

The prize redemption measures below will stay in place until lottery offices are able to safely reopen their doors to the public.

Prizes below $600: Claim by mail or at a retailer.

Louisiana game prizes of $5,000 and below: In an emergency rule change effective May 1, the lottery is now giving winners of $5,000 and under on any Louisiana game (Lotto, Pick 3, Pick 4, Easy 5, and all scratch-offs) the option to mail in copies of winning tickets for redemption rather than originals. See "Claim a prize by mail" below for details.

Louisiana prizes over $5,000 and Powerball and Mega Millions prizes: Louisiana game wins above $5,000 and all prizes on multi-state games (Powerball and Mega Millions) may be claimed in person with an appointment. Winners should email the lottery at prizepayments@louisianalottery.com to arrange a time. Original winning tickets are required. Alternatively, winners may wait until lottery offices reopen to claim.

Claim periods

The deadline to claim all prizes that would expire during the lottery's office closure from March 24-May 15 has been extended until August 15, 2020.

Normally, draw game prizes must be claimed within 180 days of the drawing and scratch-off prizes must be claimed within 90 days of the game ending.

Claim a prize by mail

To redeem a winning Louisiana game ticket of $5,000 or less by mail, follow these steps:

  • Sign the back of the ticket and complete all required information
  • Make sure all barcodes are fully visible; remove scratch-off material
  • Make a photocopy of the front and back of the ticket
  • Complete a prize claim form (see link at top of page), including the winner's telephone number and address for the prize check to be mailed to
  • Enclose a copy of the winner's valid driver's license or other current photo ID

Send copies of the ticket, copy of the ID, and the original claim form in one envelope to the address below. Use certified or registered mail for tracking and retain the original ticket for safekeeping.

Louisiana Lottery Corporation
Attn: Prize Validations
P.O. Box 90010
Baton Rouge, LA 70879-0010

Claims are processed in the order they are received.

Visit the Louisiana Lottery page for numbers and information.

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Maine

State coronavirus information: Gov. Janet Mills' stay-at-home order is in effect through May 31, although measures to gradually reopen the state started on May 1.

Lottery updates: The Lottery lobby is temporarily closed to the public. Prizes under $600 may be paid by a retailer; winners of $600 or more should claim by mail. If you have questions, please email MaineLottery@Maine.gov.

Claim periods: To avoid your prize expiring, it must be claimed within one year of the winning draw date, or the end of game date for scratch-off tickets.

Claim a prize by mail

To claim your prize of $600 and above, fill out the claim form (see link at top of page), staple the completed winning ticket to it, and mail to the address below.

Bureau of Alcoholic Beverages and Lottery Operations
8 State House Station
Augusta, ME 04333-0008

Please allow five working days to process claims.

Visit the Maine Lottery page for numbers and information.

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Maryland

State coronavirus information: The state's stay-at-home order remains in place, but Gov. Larry Hogan allowed some outdoor activities to restart on May 7.

Lottery updates: The lottery's Baltimore customer resource center at 1800 Washington Blvd. closed on Monday, March 30 and will remain closed until further notice.

Players may claim wins of any amount by mail; see details below.

Any winning tickets up to $600 can also be claimed from an authorized retailer. The state's casinos are closed and unable to process claims.

Drawings will continue to take place as scheduled.

Claim periods: The lottery has extended the deadline to claim for all winning tickets that would expire during the state of emergency that began March 5. All claims that are submitted within 30 days of the governor lifting the state of emergency will be paid. The extension applies to all prizes, including wins from draw games, Fast Play, scratch-offs, and My Lottery Rewards second-chance entries.

Normally, draw game prizes must be claimed within 182 days from the draw date and Fast Play tickets must be redeemed within 182 days of purchase, while scratch-off claim periods vary by game; claim deadlines are always announced with 182 days' notice.

Claim a prize by mail

To claim a prize by mail, complete the claim form (see link at top of page) and mail it with the signed ticket to the address below.

For prizes above $600, in addition to the above, include copies of a photo ID (e.g. driver's license, military ID, or passport) and a document showing your social security number.

Mail to:

Maryland Lottery Customer Resource Center
1800 Washington Boulevard
Suite 330
Baltimore, MD 21230

Claims may take at least 30 working days to process from the time they are received, although times may be longer due to a higher number of claims by mail.

Visit the Maryland Lottery page for numbers and information.

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Massachusetts

State coronavirus information: The state is under a stay-at-home advisory ending May 18. Gov. Charlie Baker announced that a commission will produce a report on May 18 with proposals to begin reopening the state's economy.

Lottery updates: All claim centers are closed to the public through May 29.

If you've won $10,000 or more, you can make an appointment to claim - call the Customer Service Department at 781-849-5555 and ask to speak with a Grand Prize Coordinator. Prize claims of $50,000 and below can be submitted by mail, and prizes of $600 and below can still be claimed at authorized retailers.

Claim periods: The lottery has extended the claim period for prizes set to expire from March 19 to June 29, 2020. The claim deadline for these tickets is now June 30. Normally, prizes expire one year from the draw date.

Claim a prize by mail

Prizes of $50,000 and under may be claimed by mail. Complete the winner claim form (see link at top of page) and send it with your signed ticket to the address below.

Claims of over $600 also require copies of government-issued photo ID and proof of social security number in addition to the above documents.

Mail to:

Massachusetts State Lottery
P.O. Box 859036
Braintree, MA 02185-9036

Please allow extra processing time due to expected high mail volume.

Visit the Massachusetts Lottery page for numbers and information.

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Michigan

State coronavirus information: Gov. Gretchen Whitmer issued a stay-at-home order that ends May 15; however, real estate, construction and outdoor work has already resumed.

Lottery updates: Lottery regional claim offices in Detroit, Grand Rapids, Lansing, Livonia, Saginaw and Sterling Heights have been closed and banks are no longer processing claims. Wins of up to $600 can still be claimed at a retailer, and all prizes up to $50,000 can be claimed via mail. Claims of over $50,000 require an appointment at Lottery headquarters in Lansing.

Claim periods: Winning tickets are valid for one year from the drawing date.

Claim a prize by mail

Prizes up to $50,000 may be redeemed by mail. You'll need these documents:

  1. Signed winning ticket
  2. Completed claim form (see link at top of page)
  3. Copy of your Social Security card
  4. Copy of a valid government-issued photo ID (e.g. driver's license or state ID)

Send to:

Michigan Lottery
Attn: Claim Center
101 E. Hillsdale
P.O. Box 30023
Lansing, MI 48909

Visit the Michigan Lottery page for numbers and information.

If you live in Michigan, don't forget you can play online. Then your winnings will be automatically paid into your account without having to make a claim.

  Buy Tickets
Go to: ^ Return to top of page

Minnesota

State coronavirus information: Gov. Tim Walz's stay-at-home order ended May 4 and the state is gradually reopening; delayed elective medical procedures restarted on May 11 with extra safety measures in place.

Lottery updates: The Lottery encourages players to claim prizes up to $50,000 by mail. Retailers may also be able to pay out wins below $600.

The Lottery has closed its regional offices, but the headquarters in Roseville remains open for prize claims over $600 - you will need to fill out a claim form (see link at top of page).

If you've won over $50,000, please call the Lottery at 1-888-568-8379 or 651-635-8273 for information on claiming options.

Claim periods: Prizes for draw games expire one year from the date of the winning draw. Scratch tickets expire one year from the game's official end date.

Claim a prize by mail

To claim a prize of up to $50,000 by mail, send your signed ticket to the lottery at the address below.

Winners of $600 and above must also include a completed claim form (see link at top of page).

Mail to:

Minnesota State Lottery
P.O. Box 131000
Roseville, MN 55113

Powerball multi-draw ticket refunds

Following Powerball's changes to the starting jackpot and minimum rollovers, the Lottery is offering a refund on Powerball multi-draw tickets purchased on or before 5:00 pm on April 2. Players are eligible for a refund of the price of all remaining drawings after April 8 through the expiration of the ticket.

Players may still keep their tickets and they will be able to claim any prizes won, based on the new changes.

If you have questions, please call 651-635-8273.

To receive a refund, print and fill out a claim form:

Download Refund Form

You may also complete a refund form online.

Along with your refund form, send a copy or photo of the front of your multi-draw Powerball ticket (NOT the original ticket) to:

Powerball Multi-Draw Refund
Minnesota Lottery
P.O. Box 131000
Roseville, MN 55113

The Lottery must receive your refund claim on or before December 31, 2020.

Please allow 4-6 weeks for processing.

Mega Million multi-draw tickets

The Minnesota Lottery is encouraging players with multi-draw tickets for drawings on or after April 7 to keep them in case refunds are offered in the future.

Visit the Minnesota Lottery page for numbers and information.

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Mississippi

State coronavirus information: Gov. Tate Reeve allowed restaurants and parks to start reopening on May 7; the state's stay-at-home order expired May 11.

Lottery updates: Winners may claim prizes below $600 at a retailer, or send the signed ticket to the lottery at the address below.

As of March 23rd, prizes of $600-$99,999 must be claimed by mail - see details below.

Prizes of $100,000 and above must be claimed at lottery headquarters in Flowood by appointment only between 9am and 5pm, Monday-Friday. To make an appointment, call 601-500-0482.

If you have questions about games and numbers, please call the Player Services Hotline at 601-487-1355 and choose option 2.

Claim periods: The deadline to claim a prize is 180 days from the draw date, or 90 days from the date the game ends for instant win tickets. Allow plenty of time because the Lottery must receive your claim by the deadline; a postmark is not enough.

Claim a prize by mail

To claim a prize under $600, complete the back of the ticket and mail it to the lottery at the address below.

Prizes from $600-$99,999 are required to be claimed by mail. Send the following documents to the lottery at the address below:

  1. Original signed ticket
  2. Completed winner claim form (see link at top of page)
  3. Copy of photo identification that includes your name, signature, age, and SSN

Mississippi Lottery Corporation
P.O. Box 321462
Flowood, MS 39232

Visit the Mississippi Lottery page for numbers and information.

Go to: ^ Return to top of page

Missouri

State coronavirus information: Gov. Mike Parsons lifted the stay-at-home order on May 4 and much of the economy has reopened.

Lottery updates

The lottery encourages winners to claim prizes of any amount by mail - see below for details.

The lottery's St. Louis and Kansas City offices remain closed until further notice.

The Jefferson City and Springfield offices have reopened for claims above $600. The Jefferson City office hours are 8am-12pm and 1pm-4:30pm. The Springfield office hours are 8am-1pm and 2pm-4:30pm.

Prizes up to $35,000 can be paid at the office on the day of the claim; amounts more than this require around two weeks from the claim date to be paid out.

Visitors must respect social distancing in the offices; note that the claim process may take longer than previously and there are no restrooms available.

Prizes of $600 and below may be cashed at a retailer.

Claim periods: Draw game prizes expire 180 days after the date of the drawing. For Scratchers games, expiration dates vary.

Claim a prize by mail

Prizes of any value may be redeemed by mailing the completed and signed winning ticket to the lottery at the address below. If you've won $600.01 or above, you'll need to include:

  • Original winning ticket (complete information on back and sign)
  • Completed claim form (see link at top of page)
  • Copy of government-issued photo identification
  • Completed IRS Form W-9

Send your documents to the following address:

Ticket Redemption
Missouri Lottery
P.O. Box 7777
Jefferson City, MO 65102-7777

Visit the Missouri Lottery page for numbers and information.

Go to: ^ Return to top of page

Montana

State coronavirus information: Gov. Steve Bullock's stay-at-home order expired on April 24 and some businesses reopened April 27. Restaurants, bars and casinos restarted on May 4 with fewer patrons. Schools began in-person classes on May 7.

Lottery updates: The lottery lobby is closed to the public from Saturday, March 28 until further notice. Prize claims will be handled entirely by mail during this time, and winners will continue to be paid. Another option is to keep your signed ticket in a secure place and claim in person at a later time.

Lottery drawings and Player's Club drawings will continue to be held as usual.

Claim periods: Prizes for all lotto draw games must be claimed within six months of the winning draw date. Prize for all Scratch games must be claimed within six months from the official end of the game.

Claim a prize by mail

Here's what you need to send to the lottery to claim a prize:

  1. Signed winning ticket with your name, address and phone number printed on the back
  2. Completed claim form (see link at top of page)
  3. If the prize is $600 or more, also include a copy of a valid form of photo ID, e.g. driver's license

Mail your documents to the address below:

Montana Lottery
P.O. Box 6073
Helana, MT 59604-6073

Claims will be received by a lottery employee on the same business day they arrive.

Visit the Montana Lottery page for numbers and information.

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Nebraska

State coronavirus information: Gov. Pete Ricketts never issued a stay-at-home order, and on April 29 he announced plans to lift restrictions on parts of the state.

Lottery updates: The regional lottery claim centers in Grand Island, Norfolk, North Platte, Scottsbluff, and the Nebraska State Fair office are closed to the public until further notice. The headquarters in Lincoln and the Omaha claim center will remain open but office hours may be adjusted. Please call 402-471-6100 before visiting in person to check the office hours.

Prizes up to $500 can be claimed at any lottery retailer in the state, and all prizes up to $19,999 can be claimed via mail.

Claim periods: Lotto game prizes may be claimed for 180 days from the draw date, and for Scratch games up to 180 days from the game closing date.

Claim a prize by mail

For wins up to $500, complete the back of your ticket and send to the address below.

For claims of $500 and above, fill out a claim form (see link at top of page) and send it along with the ticket to:

Nebraska Lottery Prize Claim
P.O. Box 95145
Lincoln, NE 68509-5145

Visit the Nebraska Lottery page for numbers and information.

Go to: ^ Return to top of page

New Hampshire

State coronavirus information: Gov. Chris Sununu's stay-at-home order runs through May 31, but many businesses are allowed to reopen before then on a restricted basis.

Lottery updates: The lottery sales office is open for dropping off prize claims of $600 or more, but is not selling tickets. Winners who wish to claim in person will need to bring the following: 1) signed winning ticket, 2) completed claim form, 3) photo ID and 4) proof of social security number. The lottery will provide a receipt and process the claim within 48 hours. Winners will receive a prize check by mail.

All prize amounts may be claimed by mail. Prizes below $600 may also be cashed at a retailer.

If you have questions, please call 603-271-3391 or email webmaster@lottery.nh.gov.

Claim periods: All prizes must be redeemed within one year of the date of the win.

Claim a prize by mail

For wins under $600, complete the back of your ticket and send it to the address below.

For prizes of $600 and above, you will need to send the following:

  1. Signed and completed ticket
  2. Completed claim form (see link at top of page)
  3. A copy of government-issued photo ID (e.g. driver's license)
  4. A copy of a form of proof of social security number

Mail to:

Attn: Claims
New Hampshire Lottery
14 Integra Drive
Concord, NH 03301

Please allow approximately a week for your claim to be processed.

Visit the New Hampshire Lottery page for numbers and information.

Go to: ^ Return to top of page

New Jersey

State coronavirus information: Gov. Phil Murphy has allowed parks and golf courses to reopen as he eases restrictions in the state.

Lottery updates: The lottery's Lawrence Township front office is closed for walk-in prize claims through at least May 29. Prizes of $599.50 and below can still be claimed at retailers. Claims made by mail will still be processed normally, although there may be a temporary delay in payments.

Claim periods: The expiration date for some winning tickets has been extended. For prizes that would have expired from March 19 to May 29, players will have an additional 30 days to claim from the date of the office opening.

For example, a winning ticket for a draw on on March 31, 2019 would normally expire a year later, on March 31, 2020. With the extension, this prize would now expire on June 29, 2020. The exact expiration date will depend on when the lottery's office reopens; the claim period may be extended further as the situation develops.

Claim a prize by mail

To claim by mail, complete the back of your ticket and fill out a claim form (see link at top of page). Make a copy of the documents and then send the originals to the address below.

New Jersey Lottery
Attn: Validations
P.O. Box 041
Trenton, NJ 08625-0041

All mail-in claims will be paid, but payments may be delayed.

Visit the New Jersey Lottery page for numbers and information.

Go to: ^ Return to top of page

New Mexico

State coronavirus information: Gov. Michelle Lujan Grisham's stay-at-home order ends on May 15. Many non-essential businesses reopened in a limited capacity on May 1 under a new public health order.

Lottery updates: The lottery claim center is closed until further notice. Players may claim all prizes up to $99,999 by mail - see details below. Winning tickets of $600 or less can also be cashed at retailers.

Claim periods: Draw game prizes must be claimed within 90 days of the date of the drawing; Scratcher prizes must be claimed within 90 days of the end of the game.

If you have questions, please call customer service at 505-249-3511 Monday-Friday from 8am-5pm or email custservice@nmlottery.com.

Claim a prize by mail

All winnings up to $99,999 can be claimed via mail. Claims must be postmarked on or before the prize expiration date.

Sign the back of your ticket, complete a claim form (see link at top of page), and send to the lottery at the address below.

New Mexico Lottery
P.O. Box 93190
Albuquerque, NM 87199-3190

Powerball multi-draw ticket Lottery Bucks offer

Following the Powerball changes to the starting jackpot and minimum rollovers, the Lottery is offering Lottery Bucks to players who purchased multi-draw tickets that meet these conditions:

  • The multi-draw ticket was purchased on or before April 8, 2020, and
  • The ticket must have at least one drawing after April 8, 2020 remaining on the ticket.

To claim Lottery Bucks, take a picture of the ticket and email the picture along with your mailing address to CustService@NMLottery.com no later than July 31, 2020.

Players with eligible tickets will receive Lottery Bucks of the value of the purchase price of the ticket's remaining draws after April 8. Each household is limited to a maximum of $50 (50 Lottery Bucks). Mailings may be delayed due to staff working remotely.

Make sure to keep your original ticket - you will still be able to claim any prizes won.

Visit the New Mexico Lottery page for numbers and information.

Go to: ^ Return to top of page

New York

State coronavirus information: Gov. Andrew Cuomo's PAUSE stay-at-home order will be lifted on May 15 and each of the state's 10 regions will start a four-stage plan to reopen, provided they meet seven requirements.

Lottery updates: Regional customer service and claim centers are closed to the public. Drawings will continue to take place as usual. Prizes may be claimed by mail, and wins up to $600 can be claimed at a retailer.

Claim periods: For draw games, prizes must be claimed within one year after the draw date. For scratch-offs, prizes must be claimed within one year from the end of the game.

Claim a prize by mail

To claim your prize by mail, send your signed ticket to the address below.

If your prize is over $600, you'll need to also include a completed claim form (see link at top of page).

Mail to:

New York Lottery
PO Box 7533
Schenectady, NY 12301-7533

Visit the New York Lottery page for numbers and information.

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North Carolina

State coronavirus information: Gov. Roy Cooper's stay-at-home order expired on May 8, and the state began lifting some restrictions in Phase 1 of a three-part transition plan to reopen.

Lottery updates

A toll-free customer service line is available to answer your questions at 1-877-962-7529. Its hours are Monday-Friday from 8am-5pm. You may also email customersupport@mail.nclottery.com.

All claim centers reopened on Monday, May 11. The six centers in Asheville, Charlotte, Greensboro, Greenville, Raleigh and Wilmington are now open to process prize claims in person.

Visits to claim centers in the first week of reopening are likely to take longer than usual.

Social distancing measures are in place as per the state's Phase 1 plan for retail businesses:

  • Visitors to a claim center need to ensure social distancing by staying a minimum of six feet apart.
  • Only a few visitors will be allowed into a claim center at once to maintain adequate space. Others will be requested to remain in their vehicles until their group is called.
  • Everyone who enters a claim center must wear a mask or facial covering; lottery staff will wear masks and gloves.

Claim periods: The lottery has extended claim deadlines for all prizes expiring between March 10 and August 1. Players have until November 1, 2020 to redeem these tickets.

Prize claim options:

  • Prizes below $600 may be cashed at lottery retailers, any claim center, or by mail.
  • Tickets worth $600 to $99,999 may be redeemed at any claim center or by mail.
  • Winners of $100,000 and up will need to visit lottery headquarters in Raleigh in person to receive their check.

If you've won $600 or more, you'll need to bring a completed winner claim form (link at top of page), photo ID (with your name, signature and age), and your Social Security card to claim.

The temporary Stay at Home claims process ended on May 8.

North Carolina Lottery Prize Claim Options
Prize Retailer Claim Center Raleigh HQ Mail
Below $600 Y Y Y Y
$600-$99,999 N Y Y Y
$100,000 & Up N N Y N

Lucke-Rewards and Second Chance drawings will restart in May. The drawings will be held in phases, starting the week of May 11 with May Money Madness #2 plus the first drawings that were postponed, March Money Madness #5 and Courtside Cash. The lottery will hold drawings every week and hopes to be up to date by the end of May.

During the stay-at-home order, Lucke-Rewards and Second Chance drawings were postponed, but players could continue to enter as usual and the delay did not impact on previous or future entries or wins.

Claim a prize by mail

You may claim prizes of $600 to $99,999 by mail - however, there will be delays in processing the claim.

The following documents are required:

  1. Original signed ticket
  2. Completed claim form (see link at top of page)
  3. Copy of photo ID verifying your name, signature and age
  4. Copy of your social security card

Send documents to:

NCEL
PO Box 41606
Raleigh, NC 27629-1606

Powerball and Mega Millions multi-draw ticket refunds

Following the Powerball and Mega Millions changes to the starting jackpot and minimum rollovers, the Lottery is offering a refund on multi-draw tickets that meet the following conditions:

  • Powerball: Any multi-draw ticket purchased on or before April 2,2020 is eligible for a refund of the price of all remaining drawings after March 25 through the expiration of the multi-draw ticket.
  • Mega Millions: Any multi-draw ticket purchased on or before April 3,2020 is eligible for a refund of the price of all remaining drawings after April 3 through the expiration of the multi-draw ticket.

Players may still keep their tickets after requesting a refund and they will be able to claim any prizes won, based on the new changes.

If you purchased a multi-draw ticket, please call the Customer Service helpline at 877-962-7529 or follow the steps below to mail in a claim.

To receive a refund, print and fill out a claim form:

Download Powerball Refund Claim Form

Download Mega Millions Refund Claim Form

Along with your refund claim, send a copy or photo of the front of your multi-draw ticket (NOT the original ticket) to either the Powerball or Mega Millions address below.

Powerball claims: Mail your form and copy of your ticket to:

Powerball Multi-Draw
North Carolina Education Lottery
PO Box 41606
Raleigh, NC 27629-1606

The Lottery must receive your claim on or before December 31, 2020.

Mega Millions claims: Mail your form and copy of your ticket to:

Mega Millions Multi-Draw
North Carolina Education Lottery
PO Box 41606
Raleigh, NC 27629-1606

The Lottery must receive your claim on or before December 31, 2020.

Visit the North Carolina Lottery page for numbers and information.

Go to: ^ Return to top of page

North Dakota

State coronavirus information: Gov. Doug Burgum has lifted restrictions and allowed most businesses to open their doors again on May 1 with enhanced safety measures.

Lottery updates

The lottery continues to operate as usual. All prizes may be claimed by mail (see below for details), and retailers are able to redeem wins of $599 and below.

Players may also take winning tickets of $600 and up to the lottery's office in person between 8am-5pm Monday through Friday (closed on state holidays). The address is:

1050 East Interstate Avenue, Suite 200
Bismarck, ND 58503

Claim periods: The deadline to claim prizes is 180 days from the winning draw date.

Claim a prize by mail

Prizes of any amount can be claimed by mail - here's how:

  1. Complete and sign the back of the winning ticket
  2. For prizes of $600 and up, you'll also need to fill out a claim form (link at top of page)
  3. Make copies of the front and back of the ticket and claim form for your records
  4. Send the originals to the address below. Registered mail is recommended.

North Dakota Lottery
PO Box 204
Bismarck, ND 58502-0204

Note: If more than one person has won the prize, contact the lottery at 701-328-1574 before making the claim.

Powerball multi-draw ticket refunds

Following Powerball's changes to the starting jackpot and minimum rollovers, the lottery is offering a refund on multi-draw tickets that meet the following requirements:

  • A multi-draw ticket purchased on or before April 9, 2020 is eligible for a refund of the price of remaining drawings from April 11 through May 9.

Please note that:

  • You should keep your ticket after requesting a refund - you can still claim any prizes won, based on the new prize structure
  • Tickets may only be submitted for a refund once
  • Refunds cannot be divided among multiple players
  • Players must be at least 18 years old to claim reimbursement
  • If you have any questions, please call the lottery at 1-877-635-6886 or 701-328-1574.

To request a refund:

  • Print and complete a Powerball Refund Form
  • Sign the back of your ticket (if you no longer have your ticket, see below)
  • Attach a copy of the front and back of your ticket (do not send the original ticket)

Send the form and copies of your ticket to:

North Dakota Lottery
Powerball Multi-Draw Refund
P.O. Box 204
Bismarck, ND 58502-0204

Your request must be postmarked no later than August 31, 2020.

Please allow 4-6 weeks for processing.

Don't have your ticket any more? If you no longer have your multi-draw ticket, you can still request a refund by completing a Powerball Refund Form and a Powerball Refund Affidavit. Send the form and affidavit to the address above.

The lottery will provide reimbursement in the form of $9.00 in promotional coupons which may be redeemed at lottery retailers for three single play/single draw Quick Pick Powerball with Power Play tickets (each a $3.00 value).

Visit the North Dakota Lottery page for numbers and information.

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Ohio

State coronavirus information: Gov. Mike DeWine's stay-at-home order expires on May 30 but much of the economy has already reopened with safety restrictions in place.

Lottery updates: The Ohio Lottery has closed its regional claim centers and encourages players to mail in prize claims of any value - see below for details. Retailers may also be able to cash tickets up to $599.

Cash Explosion drawings and selection have been postponed until further notice due to COVID-19 safety measures. Keep your Entry tickets because they can be submitted when drawings restart. Tickets received after March 26 will be kept secure until drawings reopen. If you have questions, call the Game Show Bureau at 216-774-5687.

MyLotto Rewards catalog items other than gift cards have been temporarily suspended due to coronavirus-related difficulties with stock and shipping.

Claim periods: The lottery has extended the deadline to claim a prize. All prizes will be paid as long as winners submit their claim by mail or in person at any of the lottery's regional offices within 30 days of the governor lifting the state of emergency order.

Normally, draw game prizes expire 180 days from the draw date, scratch-off tickets expire 180 days from the game closing date, and EZPLAY prizes expire within 180 days of purchase.

Claim a prize by mail

Prizes of any amount may be redeemed by mail. Sign and print your name on the back of your ticket and mail to the address below. For claims above $600, you'll also need to enclose a completed claim form (see link at top of page).

Keep copies of the documents for your records and send the originals. Sending by registered or certified mail for tracking purposes is recommended.

Send to:

The Ohio Lottery
The Lausche Building - Room 452
615 West Superior Avenue
Cleveland, OH 44113

Visit the Ohio Lottery page for numbers and information.

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Oklahoma

State coronavirus information: Stay-at-home restrictions expired in many cities on May 1, allowing the economy to reopen; Gov. Kevin Stitt never issued a statewide stay-at-home order.

Lottery updates: The Lottery's Oklahoma City claim center will remain closed until further notice. Prizes of any value can be redeemed by mail - see below for details.

Tickets worth up to $600 may be cashed at a lottery retailer.

For prizes above $600, the lottery now offers a remote cashing with scheduled check pick-up option. Please contact the Claims Office at 405-522-7700 for details. You will need to email copies of documentation and make an appointment to collect your check in person. At the appointment, stay in your vehicle and call the office for the next steps.

Claim periods: Prizes must be claimed within 180 days from the draw date.

Claim a prize by mail

For prizes up to $600, sign and fill out the back of the ticket and send it to the lottery at the address below.

For prizes above $600, you will need to send:

  1. Original completed and signed ticket
  2. Completed claim form (see link at top of page)
  3. Copy of your government-issued photo ID
  4. Copy of your social security card or official tax document with your SSN

Send to:

Oklahoma Lottery Headquarters
P.O. Box 548810
Oklahoma City, OK 73154-8810

Visit the Oklahoma Lottery page for numbers and information.

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Oregon

State coronavirus information: Gov. Kate Brown issued a stay-at-home order on March 23. Non-urgent medical procedures resumed on May 1.

Lottery updates: The lottery's Salem and Wilsonville offices are closed. Winners should claim prizes up to $50,000 by mail for the time being.

For prizes above $50,000, please call 503-540-1000 to make an appointment to claim at the lottery's Salem office.

The play on video lottery terminals was disabled on March 17th due to the order to close bars and restaurants.

Claim periods: Most prizes can be claimed within a year from the draw date. For Scratch-its, winners have a year from the game's end date to claim.

Claim a prize by mail

Fill out and sign the back of your ticket and send it along with a completed claim form (see link at top of page) to the address below.

Oregon Lottery
PO BOX 14515
Salem, OR 97309

Visit the Oregon Lottery page for numbers and information.

If you live in Oregon, don't forget you can play online. Then your winnings will be automatically paid into your account without having to make a claim.

  Buy Tickets
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Pennsylvania

State coronavirus information: Gov. Tom Wolf's stay-at-home expired on May 8 and restrictions will be eased for many counties in the rural north of the state where infections have been lower.

Lottery updates

All lottery offices statewide are closed, and many staff are working from home. Prizes may be claimed by mail - see details below. If you have questions on how to claim a prize or other matters, please email RA-RVPALOTTCUSTSERV@pa.gov. All draws will continue to take place.

Cash 5 update: The Lottery has eliminated the Cash 5 game's minimum starting jackpot amount. Instead, the Lottery will determine the new top prize level and announce it before each draw.

The changes were announced on Saturday, April 18 and came into effect after the jackpot was won on April 19. The Cash 5 previous minimum jackpot was $125,000.

The adjustment has been made due to a decline in ticket sales as Pennsylvanians stay at home. The jackpot will be adjusted to ensure it is supported by ticket sales levels.

“Many Lottery players in the Commonwealth are staying at home, and as can be expected, this is affecting lottery game sales,” said Pennsylvania Lottery Executive Director Drew Svitko. “Just as other businesses are forced to make adjustments during this time of uncertainty, the Pennsylvania Lottery also has to make changes in order to ensure that our games continue to generate funding for the vital programs that Pennsylvania seniors rely on.”

Claim periods: Draw game prizes may be claimed up to one year from the draw date. Scratch-off prizes may be claimed up to one year after the game's end-sale date. Fast Play wins expire one year from the purchase date.

Claim a prize by mail

To claim by mail, complete and sign the back of your ticket and send it to the Lottery at the address below. Your claim must be postmarked before the ticket expires (see above).

If the prize is over $600, you'll also need to fill out and send a claim form (see link at top of page) along with the ticket:

Pennsylvania Lottery
ATTN: CLAIMS
1200 Fulling Mill Road, Suite 1
Middletown, PA 17057

W-2G tax form

To print a W-2G form please log in to your Pennsylvania Department of Revenue account using your e-Signature details, or register if you do not have an account:

Log in to download W-2G tax form

To view the form: 1) Choose "View W-2Gs", 2) Select the Tax Year you want to see, and 3) Click to view the W-2G.

Visit the Pennsylvania Lottery page for numbers and information.

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Rhode Island

State coronavirus information: Gov. Gina Raimondo lifted her stay-at-home order on May 9.

Lottery updates: The lottery is now allowing all prizes to be claimed by mail; see details below. Previously, prizes of $600 and above were required to be claimed in-person at Lottery Headquarters in Cranston. Prizes under $600 may still be claimed at a retailer, or by mail.

If you have any questions, please contact the lottery at 1-401-463-6500.

Claim periods: All winning tickets must be redeemed within one year of the draw date.

Claim a prize by mail

To claim by mail, you will need to send the following to the lottery:

  1. Original winning ticket, signed on the back
  2. Your full address
  3. Your telephone number
  4. A copy of a government-issued photo ID
  5. A copy of your social security card or a valid document that shows your SSN. If you cannot provide this, you must complete and send an IRS W-9 form (see forms link at top of page).

Mail your signed ticket and the required information to:

Rhode Island Lottery
1425 Pontiac Avenue
Cranston, RI 02920
Attention: Validations Department

The lottery will mail prize checks to the address provided.

Visit the Rhode Island Lottery page for numbers and information.

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South Carolina

State coronavirus information

Gov. Henry McMaster ended the mandatory stay-home order on May 4, and restaurants were allowed to restart outdoor dining service.

Lottery updates

The S.C. Education Lottery claims center on Assembly St. in Columbia is closed until further notice. All draws will continue to take place.

A temporary drive-through claim option will be available Monday, June 1 through Friday, June 5 from 9am-4pm at the South Carolina State Fairgrounds, Columbia, SC, 29201.

Players can drop off their claims and the lottery will mail them a check within two business days. No checks will be issued at drop-off. Use the Gate 6 fairgrounds entrance off George Rogers Blvd.

Winners must bring the following to make a drop-off claim:

  • Signed original winning ticket (make a copy or take a photo of the front and back for your records, and bring the original)
  • Copy of photo ID (driver's license, state or military ID, or passport)
  • Completed claim form (also available at the fairground)

Other ways to claim: All prizes of $100,000 or less may be claimed via mail (see below). Prizes up to $500 can also be claimed at retailers.

If you've won over $100,000, please call the lottery at 803-253-4004 and leave a message. Sign the back of your ticket and keep it in a safe place. You will need to wait to claim in person when the center reopens.

Claim periods

The claim period for winning tickets set to expire on or after March 17 has been extended. The lottery will designate a time during which expired tickets may be redeemed by mail or at the claim center when it reopens. Normally, players have 180 days from the date of the drawing to claim a prize, or 90 days from the end of a scratch-off game.

Claim a prize by mail

To claim a win of $100,000 or below by mail, you'll need the following:

  1. Completed original ticket
  2. Completed claim form
  3. Copy of a photo ID that includes date of birth (e.g. driver's license, passport, military, or state ID)

Send to:

S.C. Education Lottery
P.O. Box 11039
Columbia, SC 29211-1039

Powerball and Mega Millions multi-draw ticket refunds

Following the Powerball and Mega Millions changes to the starting jackpot and minimum rollovers, the Lottery is offering a refund on multi-draw tickets that meet the following conditions:

  • Powerball: Any multi-draw ticket purchased on or before April 2,2020 is eligible for a refund for drawings held on or after April 11 through the expiration of the multi-draw plays. The cost of the Power Play add-on will not be refunded
  • Mega Millions: Any multi-draw ticket purchased on or before April 3,2020 is eligible for a refund for drawings held on or after April 10 through the expiration of the multi-draw plays. The cost of the Megaplier option will not be refunded

Players should still hang on to their tickets after requesting a refund; tickets are still valid to win prizes.

To start the refund process, print and complete a claim form:

Download Powerball Refund Claim Form

Download Mega Millions Refund Claim Form

In addition to the form, enclose a copy of your multi-draw ticket (NOT the original ticket). Mail to:

Multi-Draw Refund
South Carolina Education Lottery
PO Box 11949
Columbia, SC 29211

The refund claim deadline is July 30, 2020.

Visit the South Carolina Lottery page for numbers and information.

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South Dakota

State coronavirus information: Gov. Kristi Noem launched a "Back to Normal Plan" to reopen the state's economy. Noem never issued a stay-at-home order.

Lottery updates: On May 18, lottery validation centers reopened with limited capacity for prize claims over $100. Here are their opening hours:

  • Pierre: Monday-Friday, 10am-4pm
  • Rapid City: Monday-Friday, 8am-4pm
  • Sioux Falls: Monday-Friday, 8am-4pm

Visitors are required to respect social distancing rules and instructions at each location.

Prizes of $100 and below may be claimed at a retailer.

All prizes other than jackpots may be claimed by mail - see below for details.

For jackpot wins and Mega Millions or Powerball second prizes, you will need to claim in person at a lottery office. Mega Millions and Powerball jackpots must be claimed in person at the Pierre validation center.

If you need to contact the lottery, please call 605-773-5770, leave a message, and your call will be returned as soon as possible.

Claim periods: Prize claim periods are 180 days after the date of the drawing for lotto tickets, and 180 days after the end date of the game for scratch tickets.

Claim a prize by mail

Fill out the required information on the back of the ticket, sign it, and send to the lottery at the below address. If you've won more than $100, you'll also need to mail a completed claim form (see link at top of page):

South Dakota Lottery
711 E. Wells Avenue
Pierre, SD 57501

Allow at least 7-10 days for claims to be processed.

Visit the South Dakota Lottery page for numbers and information.

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Tennessee

State coronavirus information

Gov. Bill Lee's stay-at-home order expired on April 30 and the state is cautiously beginning to reopen with additional safety measures.

Lottery updates

The lottery has reopened its claim centers in Nashville, Chattanooga, Knoxville and Memphis with reduced hours.

  • Prior to June 1, walk-in claims may be made Tuesday-Friday from 9am-1pm.
    Starting June 1, walk-in claim hours are Monday-Friday from 9am-3pm
  • Prior to June 1, appointments to claim may be made for prizes of $5,000 or more. Times are available Tuesday-Friday from 2pm-4pm. Contact your closest claim center to make a booking.
    Starting June 1, it will not be possible to make an appointment to claim; all in-person claims will be walk-in
  • Winners of $200,000 and above are required to visit the Nashville headquarters to claim.

Only one winner at a time will be allowed into the claim center; please maintain social distancing while waiting.

Claim center locations and phone numbers:

Nashville Headquarters and Claim Center
26 Century Blvd., Suite 200
Nashville, TN 37214
Phone: 615-324-6688

Chattanooga District Office
2020 Gunbarrel Rd., Suite 106
Chattanooga, TN 37421
Phone: 423-308-3610

Knoxville District Office
Cedar Springs Shopping Center
9298 Kingston Pike
Knoxville, TN 37922
Phone: 865-251-1900

Memphis District Office
Chiles Plaza
7424 U.S. Highway 64, Suite 104
Memphis, TN 38133
Phone: 901-322-8520

You will need to bring these documents when claiming your prize:

  • Signed original winning ticket
  • Completed claim form for prizes of $600 and up
  • Identification document
    (such as driver's license or military ID). If claiming by mail, send a copy
  • Document verifying Social Security Number
    (computer-generated document such as Social Security or insurance card, pay stub or tax forms). If claiming by mail, send a copy

Other ways to claim: Wins of $600 and below may be paid by a lottery retailer. Prizes of $600 and above may be claimed by by mailing the required documents to the lottery - see below for more information.

If you have questions for the lottery, use the player services hotline numbers below to get in touch from Monday-Friday, 8:30am-5:30pm CT:

  • In the (615) and (629) area, call 615-254-4946
  • In the (901) area, call 466-4946
  • In the (865) area, call 512-4946
  • In the (423) area call 939-7529
  • In all other areas in the state, call 1-877-786-7529
  • Outside Tennessee, call 615-254-4946

Claim periods: Draw game tickets must be redeemed within 180 days of the drawing date. Instant prizes must be redeemed within 90 days of the game end date.

Claim a prize by mail

Players can claim prizes of $600 through $199,999 by mail. You'll need to send the documents listed above (original ticket, claim form, copy of ID, and copy of proof of Social Security Number).

Mail to:

Tennessee Education Lottery
P.O. Box 290636
Nashville, TN 37229-0636

Draw game claims must be postmarked within 180 days of the winning draw date, or for instant tickets, within 90 days of the announced game end date.

Visit the Tennessee Lottery page for numbers and information.

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Texas

State coronavirus information

Gov. Greg Abbott lifted the stay-at-home order on April 30 and allowed restaurants and stores to reopen on May 1. Salons, gyms and bars are still closed.

Lottery updates

All of the Texas Lottery's 16 claim centers will reopen on June 1 for in-person claims by appointment only, with social distancing rules in place. Claim center hours are Monday-Friday from 8am-5pm local time. No walk-in claims will be accepted. Claim centers will continue to operate in this way until further notice.

To make a booking, call 800-375-6886 or use the online Claim Center Appointment Request form.

You'll need to provide your full name, phone number, and the claim center location you prefer to visit.

After submitting your request, the lottery will call you to determine a date and time to process your claim.

What to bring to your appointment:

  • Signed original winning ticket
  • Completed claim form
  • Proper identification
  • All claimants are strongly encouraged to wear a non-medical face mask or cloth face covering

Other ways to claim: Prizes under $599 can be claimed from retailers. All prizes up to $5 million can be claimed via mail (see below).

For prizes above $5 million and jackpot prizes for Lotto Texas, Mega Millions, or Powerball, you will need to make an appointment to claim in Austin - call 512-344-5049 or email ClaimantProcessingAlert@lottery.state.tx.us.

Claim periods

Winning tickets are good for 180 days from the draw date, or the game end date for scratch-offs.

Claim a prize by mail

To claim by mail, complete the back of your ticket and a claim form and send to the address below:

Texas Lottery Commission
ATTN: Austin Claim Center
PO Box 16600
Austin, TX 78761-6600

Please allow 4-6 weeks for processing.

Visit the Texas Lottery page for numbers and information.

If you live in Texas, don't forget you can play online. Then your winnings will be automatically paid into your account without having to make a claim.

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Vermont

State coronavirus information: Gov. Phil Scott issued a stay-at-home in place through May 15. As of May 7, gatherings of 10 people or less may be held and some outdoor recreation facilities can reopen.

Lottery updates

The lottery has temporarily stopped in-person claims at its headquarters in Berlin and the lobby is closed until further notice. The People's United Bank will not process lottery claims until further notice.

If you have a winning ticket that is close to expiring or have another urgent situation, please call 802-479-5686 from 9am-1pm Monday-Friday to discuss your situation. Staff are also checking voicemails twice daily and will return calls.

Tri-State Megabucks updates

The lottery has announced changes to the Tri-State Megabucks game. For each draw where the jackpot is not won, the guaranteed minimum rollover value will now be $25,000. It was previously $50,000.

For now, the minimum starting jackpot will remain at $1 million. However, the new rules allow for the starting top prize to be reduced to $500,000 if necessary, based on sales levels.

The changes are needed because of lower ticket sales as many Americans observe stay-at-home orders.

How long will the new rules last? The Tri-State Megabucks Commission will determine how long the adjustments will stay in place.

Claim periods: For draw games, the claim period is 12 months from the date of the draw. Instant ticket wins are valid for 12 months from the date the game is closed.

Claim a prize by mail

To claim your prize by mail, fill in a claim form (see link at top of page) and send it with your completed ticket to the address below.

Vermont Lottery Claims Department
1311 US Route 302, Suite 100
Barre, VT 05641

Claims will take 5-7 business days to process.

Visit the Vermont Lottery page for numbers and information.

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Virginia

State coronavirus information

Gov. Ralph Northam's stay-at-home order is in place until June 10. Restaurants and non-essential businesses are closed through May 14 and schools will remain shut for the rest of the academic year.

Lottery updates

All lottery customer service centers will reopen on June 1, with the exception of Prize Zone at 600 E. Main St. in Richmond, which will remain closed. Winners in Richmond can claim at Prize Zone West at 1620 E. Parham Rd.

You can also claim a prize by mail - see details below.

If you have any questions about claiming a prize, email info@valottery.com.

Below you'll find important information for winners making an in-person claim.

  • Sign the back of your winning ticket and bring it with you
  • If you can, fill out a claim form before your visit. If you can't, one will be given to you.
  • Bring current photo ID and proof of Social Security Number
  • Don't take anyone with you unless you require their help
  • A face mask or covering is required
  • Customer service centers open at 8:30 am. Don't arrive more than 10 minutes early, and wait in your vehicle.
  • Lottery staff will provide a claim packet and give directions on social distancing
  • Return to your vehicle and:
    • Complete the claim form, if you haven't already. Circle "Visa Debit Card" or "Check" (if both, fill out amount for each)
    • Place ticket, photo ID and proof of SSN in the packet
  • When packet is completed, ask staff for a ticket and take the next space in line
  • No more than 10 claimants will be allowed in line at one time. A decal on the sidewalk will show where a space is

VA Lottery Customer Service Centers

Below is the contact information for the offices that will reopen on June 1 for in-person claims:

Virginia Lottery Customer Service Centers
Claim Center Address Phone Hours
Lottery Headquarters, Richmond 600 E. Main St., Richmond, VA 23219 804-692-7102 Monday-Friday 8:30am-5pm
Prize Zone West, Richmond 1620 E. Parham Rd., Richmond, VA 23228 804-692-7950 Monday-Friday 8:30am-5pm
Shenandoah Valley 1790-26 E. Market St., Harrisonburg, VA 22801 540-433-7979 Monday-Friday 8:30am-5pm
Hampton Roads 2306-2308 W. Mercury Blvd., Hampton, VA 23666 757-825-7800 Monday-Friday 8:30am-5pm
Southwest Virginia 408 Main St., Abingdon, VA 24210 276-676-5540 Monday-Friday 8:30am-5pm
Roanoke Valley 1287 Towne Square Blvd., Roanoke, VA 24012 540-561-7011 Monday-Friday 8:30am-5pm
Northern Virginia 14550 Potomac Mills Rd., Woodbridge, VA 22192 703-494-1501 Monday-Friday 8:30am-5pm
Central Virginia 1524 South Main St., Farmville, VA 23901 434-392-7294 Monday-Friday 8:30am-5pm

Claims periods

If you have a prize that is set to expire during the Virginia state of emergency, the lottery will pay the prize if you claim by mail or at a customer service center within 30 days after the Governor lifts the state of emergency order.

Claim a prize by mail

To claim your prize by mail, send your completed and signed ticket to the address below. Don't forget to include your daytime phone, email, and mailing address so the lottery can contact you.

For prizes over $100 and up to and including $600: In addition to the above, include a copy of your Proof of Resident Social Security / Tax ID number.

For prizes over $600, please send the following:

  1. Completed original ticket
  2. Your daytime phone, email, and mailing address
  3. Copy of a government-issued photo ID
  4. Copy of your Proof of Resident Social Security / Tax Identification card

Mail your ticket and any required documents to:

Virginia Lottery Claims
P.O. Box 1254
Richmond, VA 23218-1254

Claims processing will take longer than normal; lottery employees are working remotely and will process claims when they are able to return to the office.

Visit the Virginia Lottery page for numbers and information.

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Washington State

State coronavirus information: Gov. Jay Inslee lifted the stay-at-home order on May 4 and allowed outdoor activities such as fishing and golf to resume and state parks to reopen on May 5.

Lottery updates: The lottery has closed all regional offices and kiosks. The headquarters in Olympia is closed to the public, but is able to receive calls and mail. Offices will remain closed at least until April 8.

Tickets worth $600 and below may be cashed at retailers.

Prizes from $601-$100,000 may be claimed by mail - see details below.

Winners of over $100,000 will need to contact Lottery Headquarters to make an appointment for a safe in-person claim if their ticket expires before April 10. If your prize is not near expiration, you may also choose to sign your ticket, keep it in a safe place and claim when offices reopen.

To contact the lottery, call Customer Service at 360-810-2888, Player Services at 800-201-0108, or the Winning Numbers Line at 800-545-7510.

The lottery is continuing to ship tickets to retailers and retailers that are open (essential businesses) will be able to continue selling tickets.

Lottery drawings will continue as usual.

Claim periods: Draw game prizes must be claimed within 180 days of the draw date, and scratch tickets within 180 days from the official end-of-game date.

If claiming by mail, allow extra time - the ticket must be received by the lottery within the claim period.

Claim a prize by mail

Prizes from $601-$100,00 may be redeemed by mail. Allow plenty of time - the lottery must receive the claim by the 180-day deadline.

Send the signed ticket and completed claim form (see link at top of page) to the address below.

Washington Lottery Headquarters
PO Box 43050
Olympia, WA 98504-3050

Visit the Washington Lottery page for numbers and information.

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West Virginia

State coronavirus information: Gov. Jim Justice replaced his mandatory stay-at-home order that ended May 4 with one encouraging residents to remain in their homes. Small businesses with less than 10 staff have reopened and outdoor restaurant service is allowed if social distancing is maintained.

Lottery updates: The Charleston and Weirton validations offices are closed to the public; winning tickets may be submitted by mail. All lottery drawings will continue as usual.

Claim periods: The lottery has extended the prize expiration period; all prizes will be paid as long as they are claimed by mail or in person at Lottery Headquarters within 30 days after the governor lifts the state of emergency order. Normally, draw game wins must be claimed within 180 days of the draw date, or for scratch-offs, within 180 days from the official end of a game.

Claim a prize by mail

Send the signed ticket to the address below, and include your mailing address and daytime telephone number.

If the prize is over $600, you'll also need to include copies of your government-issued photo ID and social security card.

Send to:

West Virginia Lottery/Claims
PO Box 2913
Charleston, WV 25330

The processing time for claims may be longer than usual.

Visit the West Virginia Lottery page for numbers and information.

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Wisconsin

State coronavirus information: The Wisconsin Supreme Court issued a ruling on May 13 invalidating Gov. Tony Evers' extension of the Safer at Home order. Currently there are no coronavirus restrictions in the state.

Lottery updates: The Madison validations office is open by appointment only. In order to maintain social distancing, the number of slots is limited. Same-day appointments and walk-in claims without a booking are not allowed. The office is located at 2135 Rimrock Road and its hours are 10am to 2:30pm, Monday through Friday. Call 608-261-4916 to schedule an appointment.

The Milwaukee validations office at 819 N. 6th Street is unable to process prize claims at this time.

Prizes may be claimed by mail, or prizes under $600 may be redeemed at a retailer.

If you have questions, contact the Player Hotline at 608-266-7777.

Lotto drawings will continue to be held as usual, with the following exceptions: 1) the April Lucky Raffle has been cancelled; 2) the Thursday Super 2nd Chance drawings have been temporarily suspended from March 26, and any entries received after that date will be discarded to minimize staff's contact with mailed-in entries.

Claim a prize by mail

To claim your prize by mail, send your completed ticket and claim form (see link at top of page) to the address below.

Prizes
P.O. Box 777
Madison, WI 53774

Powerball and Mega Millions multi-draw ticket refunds

Following the Powerball and Mega Millions changes to the starting jackpot and minimum rollovers, the Lottery is offering a refund on multi-draw tickets that were purchased on or before April 4, 2020.

By submitting a refund claim, players waive any right to claim prizes for the ticket(s) they send to the Lottery.

Before the drawing(s) that you want to receive reimbursement for, mail the original ticket(s) and a completed refund claim form to the address below.

Download Refund Claim Form

Multidraw Reimbursement
Prizes
PO Box 777
Madison, WI 53774

The Lottery must receive your claim no later than May 14, 2020. The Lottery will reimburse players for the remaining drawings that will take place after the postmark on their mailing. Please allow 4-6 weeks for processing.

Visit the Wisconsin Lottery page for numbers and information.

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Wyoming

State coronavirus information: Gov. Mark Gordon, who never issued a stay-at-home order, removed some restrictions on May 1, with many businesses including hair salons, gyms and childcare centers allowed to reopen on a limited basis.

Lottery updates: The lottery's offices remain closed. Winning tickets may be submitted by mail, or players may claim prizes under $600 at a retailer. All lottery drawings will continue as scheduled.

Claim periods: Prizes must be claimed within 180 days from the date of the winning drawing.

Claim a prize by mail

For prizes under $600, fill out the back of your ticket, sign it and send to the address below.

For prizes of $600 and over, please send the following:

  1. Completed ticket
  2. Completed claim form (see link at top of page)
  3. Copy of your driver's license or other valid photo ID
  4. Copy of your social security card

Mail to:

Wyoming Lottery
1620 Central Ave., Suite 100
Cheyenne, WY 82009

The processing time for claims may be longer than usual.

Visit the Wyoming Lottery page for numbers and information.

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